Gertrude Larson
andres58@gmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 42102284 | Wholesale order question | Closed | Normal | — | Chat | bopis | 21h | ●Responded | 3/5 | — | — | May 5, 2026 | May 9, 2026 | ||
| 35780183 | Store experience feedback | Closed | Low | — | — | 21h | ○Sent, no reply | — | — | — | Apr 29, 2026 | May 2, 2026 | |||
| 12578450 | Wholesale order question | Solved | High | — | fragrance | 22h | ⊘Not fired | — | — | — | Apr 18, 2026 | - | |||
| 77380402 | Klarna / Afterpay split issue | Closed | Low | — | shippingbopissamples | 2h | ○Sent, no reply | — | — | — | Apr 17, 2026 | Apr 24, 2026 | |||
| 36242491 | Price match request | Pending | High | — | Chat | influencergift-card | - | —Skipped | — | — | — | Apr 14, 2026 | - | ||
| 48800688 | Refund not received | Solved | Normal | — | Chat | appbopis | 1d 23h | ●Responded | 4/5 | — | — | Apr 10, 2026 | - | ||
| 71793665 | Wrong shade sent | Closed | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Apr 1, 2026 | Apr 3, 2026 | ||
| 27284314 | Order arrived damaged | Solved | Normal | — | Chat | samples | 5h | ●Responded | 5/5 | — | — | Mar 2, 2026 | - | ||
| 97283049 | Pro discount enrollment | Solved | Normal | — | appfragrance | 1h | ⊘Not fired | — | — | — | Feb 20, 2026 | - | |||
| 49616032 | Birthday gift not received | Solved | Normal | — | Chat | vipshade-matchsamples | 2d | ○Sent, no reply | — | — | — | Feb 18, 2026 | - | ||
| 44119360 | Cancel subscription / Auto-replenish | Solved | High | — | — | 2h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - | |||
| 80045756 | Restock alert for backorder | Open | Normal | — | Chat | — | - | —Skipped | — | — | — | Jan 24, 2026 | - | ||
| 27559689 | Restock alert for backorder | Closed | Normal | — | Phone | — | 6h | ○Sent, no reply | — | — | — | Jan 13, 2026 | Jan 16, 2026 | ||
| 41279935 | Missing items in shipment | Closed | Normal | — | gift-card | 3h | ○Sent, no reply | — | — | — | Dec 31, 2025 | Jan 5, 2026 | |||
| 29486110 | Refund not received | Closed | Low | — | Social | gift-cardreturns | 11h | ⊘Not fired | — | — | — | Dec 12, 2025 | Dec 18, 2025 | ||
| 57350528 | Foundation match help | Closed | Low | — | — | 4h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 15, 2025 | |||
| 08879033 | Birthday gift not received | Solved | Normal | — | damagedrefundwholesale | 9h | ○Sent, no reply | — | — | — | Dec 7, 2025 | - | |||
| 59773009 | App login problem | Solved | Urgent | — | Chat | — | 22h | ⊘Not fired | — | — | — | Dec 2, 2025 | - | ||
| 71123074 | Missing items in shipment | Solved | Normal | — | Phone | fragrance | 2h | ○Sent, no reply | — | — | — | Nov 30, 2025 | - | ||
| 63133483 | Influencer code not working | Pending | Normal | — | Social | — | - | —Skipped | — | — | — | Nov 24, 2025 | - | ||
| 43546382 | Missing samples in order | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Nov 18, 2025 | - | ||
| 01329287 | Address change after shipping | Solved | Urgent | — | Phone | loyaltywholesale | 1h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | ||
| 83054638 | Influencer code not working | Pending | Low | — | Chat | appfragrance | - | —Skipped | — | — | — | Nov 7, 2025 | - | ||
| 24985107 | Where is my order? | Solved | Normal | — | app | 5h | ●Responded | 7/11 | — | — | Nov 1, 2025 | - | |||
| 03903459 | BOPIS pickup not ready | Closed | Low | — | — | 11h | ●Responded | 10/11 | — | — | Oct 30, 2025 | Nov 3, 2025 | |||
| 76644622 | Return after 30-day window | Closed | High | — | bopis | 15h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 28, 2025 | |||
| 26350523 | Address change after shipping | Solved | Normal | — | gift-cardreturnswholesale | 2d 5h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |||
| 50420614 | Pro discount enrollment | Pending | High | — | Chat | loyalty | - | —Skipped | — | — | — | Oct 9, 2025 | - | ||
| 89374840 | Wrong shade sent | Solved | Low | — | Chat | influencervipwholesale | 21h | ●Responded | 3/5 | — | — | Oct 8, 2025 | - | ||
| 19229077 | Return after 30-day window | Solved | Normal | — | fragrance | 5h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - | |||
| 02435172 | Restock alert for backorder | Solved | Normal | — | Chat | sampleswholesaleinfluencer | 3d 12h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | ||
| 54652789 | Birthday gift not received | Solved | High | — | refundshippinginfluencer | 1d | ○Sent, no reply | — | — | — | Sep 13, 2025 | - | |||
| 74493059 | Loyalty points not posting | Solved | Normal | — | influencerfragrance | 8d 20h | ●Responded | 1/5 | — | — | Sep 11, 2025 | - | |||
| 36429300 | Wrong shade sent | Closed | Normal | — | appreturns | 9h | ⊘Not fired | — | — | — | Sep 9, 2025 | Sep 13, 2025 | |||
| 67206112 | Influencer code not working | Solved | Normal | — | fragrancesamples | 7h | ●Responded | 1/5 | — | — | Aug 7, 2025 | - | |||
| 31085288 | App crashes at checkout | Solved | Normal | — | Chat | bopisgift-cardinfluencer | 1d | ●Responded | 5/5 | — | — | Aug 2, 2025 | - | ||
| 53394928 | Order arrived damaged | Solved | Low | — | apprefunddamaged | 14h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - | |||
| 02991175 | Store experience feedback | Closed | Low | — | Phone | — | 1d 6h | ●Responded | 4/5 | — | — | Jul 6, 2025 | Jul 12, 2025 | ||
| 05548911 | Allergic reaction concern | Solved | Normal | — | influencerwholesale | 4h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - |