Jeannette Hessel
julianne.bruen@gmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 94866127Foundation match help | Jeannette Hessel |  Amely Pacocha | May 20, 2026, 11:30 PM |
| 1/11 | Quality of CS team has dropped. Used to be great. | 69103075Price match request | Jeannette Hessel |  Lily Raynor | Apr 24, 2026, 5:04 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 69327209Wholesale order question | Jeannette Hessel |  Chaz Renner | Mar 29, 2026, 8:43 AM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 36936453Restock alert for backorder | Jeannette Hessel | Amely Pacocha | Mar 10, 2026, 2:38 PM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 05299999BOPIS order cancelled at store | Jeannette Hessel |  Julie Hodkiewicz | Dec 31, 2025, 9:40 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 66513093Gift card balance question | Jeannette Hessel |  Jacklyn Dare | Dec 27, 2025, 10:17 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 79626737Insider tier issue | Jeannette Hessel |  Steve O'Conner | Nov 30, 2025, 2:11 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 56902739Cancel subscription / Auto-replenish | Jeannette Hessel |  Tommy Kuvalis | Oct 6, 2025, 4:34 PM |
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 17393100Where is my order? | Jeannette Hessel | Julie Hodkiewicz | Aug 11, 2025, 6:20 PM |
| 5/5 | Reset my password and reordered without losing my cart. Beautifully done. | 53926370Pro discount enrollment | Jeannette Hessel |  Mr. Eliza Gerhold IV | Aug 2, 2025, 3:22 AM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 24627109Pro discount enrollment | Jeannette Hessel |  Mr. Cade Senger | Jul 27, 2025, 10:08 AM |
| 3/5 | Signup was straightforward. The quiz didn't really match me. | 66021254App crashes at checkout | Jeannette Hessel |  Garth Dooley | Jul 13, 2025, 12:28 PM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 22367489Where is my order? | Jeannette Hessel |  Darryl Jacobi | Jun 29, 2025, 2:21 PM |
| 7/11 | I shop here for some categories, not others. | 37195277Cancel order request | Jeannette Hessel |  Katrina Johns | Jun 28, 2025, 5:05 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 22704012Address change after shipping | Jeannette Hessel | Julie Hodkiewicz | Jun 9, 2025, 10:06 AM |