Jeannette Hessel
julianne.bruen@gmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 94866127 | Foundation match help | Solved | Normal | Jeannette Hessel | — |  Amely Pacocha | Chat | fragrancereturns | 2h | ●Responded | 4/5 | — | — | May 20, 2026 | - |
| 48563546 | Address change after shipping | Solved | Normal | Jeannette Hessel | — |  Mr. Skyla Trantow | damagedshipping | 5h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | |
| 69103075 | Price match request | Closed | Urgent | Jeannette Hessel | — |  Lily Raynor | Chat | vipappreturns | 5h | ●Responded | 1/11 | — | — | Apr 22, 2026 | Apr 26, 2026 |
| 69327209 | Wholesale order question | Solved | Normal | Jeannette Hessel | — |  Chaz Renner | Chat | loyaltywholesale | 5h | ●Responded | 10/11 | — | — | Mar 27, 2026 | - |
| 24675574 | Lost package follow-up | Open | Normal | Jeannette Hessel | — |  Darryl Jacobi | loyaltybopis | - | —Skipped | — | — | — | Mar 23, 2026 | - | |
| 84878892 | Klarna / Afterpay split issue | Solved | Normal | Jeannette Hessel | — |  Tommy Kuvalis | Phone | refund | 3h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - |
| 04587427 | Lost package follow-up | Solved | Normal | Jeannette Hessel | — |  Katrina Johns | fragranceloyaltyapp | 10h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - | |
| 36936453 | Restock alert for backorder | Solved | Normal | Jeannette Hessel | — | Amely Pacocha | Chat | bopisinfluencer | 2d 3h | ●Responded | 9/11 | — | — | Mar 7, 2026 | - |
| 97361928 | Pro discount enrollment | Solved | Normal | Jeannette Hessel | — |  Leonard Waters-Howell | — | 10h | ⊘Not fired | — | — | — | Feb 10, 2026 | - | |
| 98067442 | Restock alert for backorder | Solved | Low | Jeannette Hessel | — |  Eula McKenzie | — | 3h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - | |
| 28413191 | Refund not received | Open | Normal | Jeannette Hessel | — | Lily Raynor | Social | damagedsampleswholesale | - | —Skipped | — | — | — | Jan 30, 2026 | - |
| 16359869 | Birthday gift not received | Pending | Normal | Jeannette Hessel | — | Amely Pacocha | damagedfragrance | - | —Skipped | — | — | — | Jan 27, 2026 | - | |
| 21263915 | Order arrived damaged | Solved | Low | Jeannette Hessel | — |  Julie Hodkiewicz | Chat | damaged | 5h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - |
| 36214064 | Return after 30-day window | Open | Normal | Jeannette Hessel | — |  Dr. Mandy McLaughlin | loyaltygift-card | - | —Skipped | — | — | — | Jan 19, 2026 | - | |
| 64587275 | Discount code not working | Solved | High | Jeannette Hessel | — |  Yazmin Jast | bopisreturnsdamaged | 6h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - | |
| 56238674 | Foundation match help | Closed | Low | Jeannette Hessel | — |  Kaela Friesen | refundsamples | 5h | ○Sent, no reply | — | — | — | Jan 15, 2026 | Jan 18, 2026 | |
| 05299999 | BOPIS order cancelled at store | Closed | High | Jeannette Hessel | — | Julie Hodkiewicz | — | 1d 13h | ●Responded | 2/5 | — | — | Dec 28, 2025 | Jan 1, 2026 | |
| 66513093 | Gift card balance question | Solved | Normal | Jeannette Hessel | — |  Jacklyn Dare | — | 5h | ●Responded | 5/5 | — | — | Dec 25, 2025 | - | |
| 87948995 | Missing items in shipment | Solved | Normal | Jeannette Hessel | — |  Garth Dooley | bopisshade-match | 2d 5h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | |
| 64768519 | Pro discount enrollment | Solved | Normal | Jeannette Hessel | — | Mr. Skyla Trantow | Chat | influencer | 20h | ○Sent, no reply | — | — | — | Nov 29, 2025 | - |
| 79626737 | Insider tier issue | Solved | Normal | Jeannette Hessel | — |  Steve O'Conner | Chat | — | 1h | ●Responded | 5/5 | — | — | Nov 28, 2025 | - |
| 56902739 | Cancel subscription / Auto-replenish | Solved | High | Jeannette Hessel | — | Tommy Kuvalis | — | 3h | ●Responded | 5/5 | — | — | Oct 4, 2025 | - | |
| 34074419 | BOPIS pickup not ready | Solved | Normal | Jeannette Hessel | — |  Mr. Cade Senger | shippingvip | 2d 6h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 90024288 | Refund not received | Solved | Normal | Jeannette Hessel | — | Tommy Kuvalis | Phone | — | 1d | ○Sent, no reply | — | — | — | Aug 12, 2025 | - |
| 17393100 | Where is my order? | Solved | Normal | Jeannette Hessel | — | Julie Hodkiewicz | Chat | bopis | 6d 2h | ●Responded | 1/5 | — | — | Aug 4, 2025 | - |
| 53926370 | Pro discount enrollment | Solved | Normal | Jeannette Hessel | — |  Mr. Eliza Gerhold IV | Chat | — | 4h | ●Responded | 5/5 | — | — | Jul 31, 2025 | - |
| 24627109 | Pro discount enrollment | Solved | Normal | Jeannette Hessel | — | Mr. Cade Senger | Phone | gift-card | 2d 14h | ●Responded | 3/5 | — | — | Jul 23, 2025 | - |
| 66021254 | App crashes at checkout | Solved | Low | Jeannette Hessel | — | Garth Dooley | refund | 1h | ●Responded | 3/5 | — | — | Jul 11, 2025 | - | |
| 11329177 | Return after 30-day window | Closed | High | Jeannette Hessel | — | Julie Hodkiewicz | shade-matchdamaged | 1d 8h | ○Sent, no reply | — | — | — | Jul 3, 2025 | Jul 9, 2025 | |
| 76964099 | Address change after shipping | Solved | Normal | Jeannette Hessel | — | Kaela Friesen | — | 1h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - | |
| 22550365 | Birthday gift not received | Closed | Normal | Jeannette Hessel | — | Leonard Waters-Howell | Chat | wholesale | 17h | ○Sent, no reply | — | — | — | Jun 30, 2025 | Jul 2, 2025 |
| 22367489 | Where is my order? | Closed | Low | Jeannette Hessel | — | Darryl Jacobi | vipwholesale | 2h | ●Responded | 4/5 | — | — | Jun 28, 2025 | Jun 30, 2025 | |
| 37195277 | Cancel order request | Solved | Low | Jeannette Hessel | — | Katrina Johns | Chat | loyaltyshade-matchbopis | 11h | ●Responded | 7/11 | — | — | Jun 27, 2025 | - |
| 31761522 | BOPIS pickup not ready | Solved | High | Jeannette Hessel | — | Amely Pacocha | wholesalesamples | 1h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - | |
| 24543154 | Discount code not working | Closed | Normal | Jeannette Hessel | — | Eula McKenzie | Phone | vip | 1h | ⊘Not fired | — | — | — | Jun 20, 2025 | Jun 25, 2025 |
| 22704012 | Address change after shipping | Solved | High | Jeannette Hessel | — | Julie Hodkiewicz | bopisinfluencerfragrance | 1d 16h | ●Responded | 4/5 | — | — | Jun 7, 2025 | - | |
| 82349051 | Loyalty points not posting | Solved | Low | Jeannette Hessel | — | Chaz Renner | app | 2h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - | |
| 80616073 | Pro discount enrollment | Closed | Low | Jeannette Hessel | — | Lily Raynor | loyalty | 19h | ○Sent, no reply | — | — | — | Jun 3, 2025 | Jun 5, 2025 | |
| 21792164 | Influencer code not working | Solved | Normal | Jeannette Hessel | — |  Ignatius Cummerata | — | 3h | ⊘Not fired | — | — | — | May 28, 2025 | - |