Skylar Cassin
fabiola_ruecker41@gmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 29887220Restock alert for backorder | Skylar Cassin |  Chaz Renner | Apr 26, 2026, 3:50 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 10896592Missing items in shipment | Skylar Cassin |  Mr. Lonie Hudson | Apr 10, 2026, 3:54 AM |
| 4/5 | Pretty smooth. One step required a follow-up email. | 23594401Loyalty points not posting | Skylar Cassin | Chaz Renner | Mar 29, 2026, 10:16 PM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 37256171App crashes at checkout | Skylar Cassin |  Amely Pacocha | Feb 25, 2026, 10:10 PM |
| 9/11 | Best in class. The app is genuinely beautiful and useful. | 76713338Discount code not working | Skylar Cassin |  Julie Hodkiewicz | Feb 2, 2026, 8:03 AM |
| 7/11 | Generally good. A few things could be better but no complaints. | 34458350Missing items in shipment | Skylar Cassin | Chaz Renner | Jan 21, 2026, 9:18 PM |
| 1/5 | Spent over an hour on chat and got nowhere. | 84962905Allergic reaction concern | Skylar Cassin |  Mr. Cade Senger | Dec 20, 2025, 6:58 AM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 45216611Foundation match help | Skylar Cassin |  Steve O'Conner | Dec 14, 2025, 9:54 AM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 09798857Where is my order? | Skylar Cassin | Mr. Cade Senger | Nov 3, 2025, 3:20 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 21883006Gift card balance question | Skylar Cassin |  Darryl Jacobi | Nov 2, 2025, 8:59 PM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 83404005Loyalty points not posting | Skylar Cassin |  Miss Amber Hintz Sr. | Oct 27, 2025, 11:48 AM |
| 1/5 | Agents kept transferring me, no one took ownership. | 25154528BOPIS order cancelled at store | Skylar Cassin |  Eula McKenzie | Sep 10, 2025, 3:12 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 42596233BOPIS pickup not ready | Skylar Cassin |  Oscar O'Hara | Jul 31, 2025, 6:08 AM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 19773194Item authenticity concern | Skylar Cassin |  Garth Dooley | Jul 14, 2025, 3:58 AM |