Skylar Cassin
fabiola_ruecker41@gmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 29887220 | Restock alert for backorder | Solved | Low | Skylar Cassin | — |  Chaz Renner | influencer | 8h | ●Responded | 10/11 | — | — | Apr 24, 2026 | - | |
| 30969271 | Wholesale order question | Solved | High | Skylar Cassin | — |  Lily Raynor | Chat | — | 5h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - |
| 10896592 | Missing items in shipment | Closed | Low | Skylar Cassin | — |  Mr. Lonie Hudson | — | 7h | ●Responded | 5/5 | — | — | Apr 9, 2026 | Apr 13, 2026 | |
| 23594401 | Loyalty points not posting | Solved | Low | Skylar Cassin | — | Chaz Renner | Chat | shipping | 20h | ●Responded | 4/5 | — | — | Mar 27, 2026 | - |
| 51976212 | Missing samples in order | Pending | Normal | Skylar Cassin | — |  Leonard Waters-Howell | Chat | samplesrefundloyalty | - | —Skipped | — | — | — | Mar 13, 2026 | - |
| 37256171 | App crashes at checkout | Solved | Low | Skylar Cassin | — |  Amely Pacocha | — | 3h | ●Responded | 4/5 | — | — | Feb 25, 2026 | - | |
| 38973305 | Order arrived damaged | Solved | Low | Skylar Cassin | — |  Katrina Johns | Chat | gift-cardshipping | 2d 9h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - |
| 12282276 | Discount code not working | Closed | Normal | Skylar Cassin | — | Mr. Lonie Hudson | Chat | returnsinfluencerwholesale | 4h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 20, 2026 |
| 85270026 | Missing samples in order | Solved | Normal | Skylar Cassin | — |  Kaela Friesen | influencer | 18h | ⊘Not fired | — | — | — | Feb 4, 2026 | - | |
| 80823337 | BOPIS pickup not ready | Closed | Normal | Skylar Cassin | — |  Mr. Skyla Trantow | shippinginfluencer | 10h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 8, 2026 | |
| 76713338 | Discount code not working | Solved | Low | Skylar Cassin | — |  Julie Hodkiewicz | vipbopisshade-match | 1h | ●Responded | 9/11 | — | — | Jan 31, 2026 | - | |
| 34596629 | Influencer code not working | Solved | Normal | Skylar Cassin | — | Chaz Renner | loyaltyrefund | 1h | ⊘Not fired | — | — | — | Jan 30, 2026 | - | |
| 85254615 | Cancel subscription / Auto-replenish | Solved | High | Skylar Cassin | — | Leonard Waters-Howell | refundappshipping | 1h | ⊘Not fired | — | — | — | Jan 20, 2026 | - | |
| 34458350 | Missing items in shipment | Solved | Low | Skylar Cassin | — | Chaz Renner | — | 6d 9h | ●Responded | 7/11 | — | — | Jan 13, 2026 | - | |
| 61899246 | Wrong shade sent | Closed | Normal | Skylar Cassin | — | Kaela Friesen | Chat | returnssamplesbopis | 6h | ○Sent, no reply | — | — | — | Dec 25, 2025 | Dec 28, 2025 |
| 11551945 | Pro discount enrollment | Closed | Low | Skylar Cassin | — | Kaela Friesen | refundsamplesinfluencer | 3h | ○Sent, no reply | — | — | — | Dec 19, 2025 | Dec 21, 2025 | |
| 83614852 | Cancel subscription / Auto-replenish | Closed | Low | Skylar Cassin | — |  Garth Dooley | influencerapp | 2h | ○Sent, no reply | — | — | — | Dec 18, 2025 | Dec 21, 2025 | |
| 84962905 | Allergic reaction concern | Closed | Normal | Skylar Cassin | — |  Mr. Cade Senger | wholesaleshade-match | 1d 17h | ●Responded | 1/5 | — | — | Dec 17, 2025 | Dec 25, 2025 | |
| 45216611 | Foundation match help | Closed | Normal | Skylar Cassin | — |  Steve O'Conner | Chat | — | 1h | ●Responded | 5/5 | — | — | Dec 12, 2025 | Dec 14, 2025 |
| 42940090 | Birthday gift not received | Solved | High | Skylar Cassin | — | Mr. Lonie Hudson | — | 2h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - | |
| 11165391 | BOPIS order cancelled at store | Open | Normal | Skylar Cassin | — |  Miss Amber Hintz Sr. | gift-cardrefund | - | —Skipped | — | — | — | Nov 24, 2025 | - | |
| 43276194 | Loyalty points not posting | Closed | Normal | Skylar Cassin | — |  Eula McKenzie | Social | gift-card | 3h | ⊘Not fired | — | — | — | Nov 21, 2025 | Nov 27, 2025 |
| 09798857 | Where is my order? | Closed | Normal | Skylar Cassin | — | Mr. Cade Senger | shippinginfluencervip | 19h | ●Responded | 3/5 | — | — | Oct 31, 2025 | Nov 2, 2025 | |
| 21883006 | Gift card balance question | Closed | Normal | Skylar Cassin | — |  Darryl Jacobi | loyaltyreturnsbopis | 9h | ●Responded | 5/5 | — | — | Oct 31, 2025 | Nov 6, 2025 | |
| 83404005 | Loyalty points not posting | Closed | Normal | Skylar Cassin | — | Miss Amber Hintz Sr. | — | 23h | ●Responded | 4/5 | — | — | Oct 24, 2025 | Oct 29, 2025 | |
| 88982598 | App login problem | Solved | Normal | Skylar Cassin | — |  Oscar O'Hara | refundshipping | 6h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - | |
| 61850201 | Wrong shade sent | Closed | Normal | Skylar Cassin | — | Eula McKenzie | — | 19h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 26, 2025 | |
| 42942644 | App login problem | Open | Normal | Skylar Cassin | — | Mr. Skyla Trantow | refundvip | - | —Skipped | — | — | — | Sep 13, 2025 | - | |
| 25154528 | BOPIS order cancelled at store | Solved | Normal | Skylar Cassin | — | Eula McKenzie | Chat | app | 1d 17h | ●Responded | 1/5 | — | — | Sep 6, 2025 | - |
| 58614006 | Restock alert for backorder | Closed | Normal | Skylar Cassin | — | Amely Pacocha | samplesbopisrefund | 1h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 6, 2025 | |
| 58955853 | Insider tier issue | Closed | Normal | Skylar Cassin | — |  Jacklyn Dare | returns | 2h | ⊘Not fired | — | — | — | Aug 29, 2025 | Sep 5, 2025 | |
| 63514809 | Order arrived damaged | Solved | Normal | Skylar Cassin | — |  Faith Hilll | samplesgift-cardshipping | 22h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |
| 42596233 | BOPIS pickup not ready | Solved | Normal | Skylar Cassin | — | Oscar O'Hara | Chat | vipappdamaged | 17h | ●Responded | 4/5 | — | — | Jul 29, 2025 | - |
| 57918585 | Order arrived damaged | Solved | Normal | Skylar Cassin | — |  Vilma Gusikowski | vip | 9h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - | |
| 63113428 | Refund not received | Open | Urgent | Skylar Cassin | — | Amely Pacocha | viployaltyfragrance | - | —Skipped | — | — | — | Jul 21, 2025 | - | |
| 08731546 | Insider tier issue | Solved | High | Skylar Cassin | — | Oscar O'Hara | Chat | — | 8h | ○Sent, no reply | — | — | — | Jul 12, 2025 | - |
| 39096932 | BOPIS pickup not ready | Open | Low | Skylar Cassin | — | Jacklyn Dare | Chat | wholesalevip | - | —Skipped | — | — | — | Jul 9, 2025 | - |
| 19773194 | Item authenticity concern | Solved | Normal | Skylar Cassin | — | Garth Dooley | gift-cardapployalty | 6d 21h | ●Responded | 3/5 | — | — | Jul 5, 2025 | - | |
| 13685164 | Question about product ingredients | Solved | Normal | Skylar Cassin | — | Chaz Renner | damaged | 8h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - | |
| 54122400 | Wholesale order question | Open | High | Skylar Cassin | — | Leonard Waters-Howell | damagedapp | - | —Skipped | — | — | — | May 24, 2025 | - |