Ms. Jeannette Heaney
maggie91@hotmail.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 76693507Where is my order? | Ms. Jeannette Heaney |  Miss Amber Hintz Sr. | Apr 15, 2026, 5:14 AM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 32412726Store experience feedback | Ms. Jeannette Heaney |  Steve O'Conner | Apr 5, 2026, 5:39 AM |
| 2/5 | Smaller sample sizes that aren't single-use. | 32124760BOPIS pickup not ready | Ms. Jeannette Heaney | Steve O'Conner | Mar 15, 2026, 7:45 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 49036912Discount code not working | Ms. Jeannette Heaney |  Mr. Lonie Hudson | Feb 22, 2026, 3:58 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 72193329Missing samples in order | Ms. Jeannette Heaney |  Tommy Kuvalis | Dec 10, 2025, 10:16 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 51884233Influencer code not working | Ms. Jeannette Heaney |  Darryl Jacobi | Oct 20, 2025, 3:00 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 09310645Return after 30-day window | Ms. Jeannette Heaney |  Garth Dooley | Sep 25, 2025, 4:02 PM |
| 1/5 | Nightmare. The return process is broken at every step. | 86582871Missing samples in order | Ms. Jeannette Heaney |  Julie Hodkiewicz | Sep 11, 2025, 5:19 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 22145295Cancel order request | Ms. Jeannette Heaney |  Kip Schroeder IV | Aug 4, 2025, 11:32 PM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 52996767Question about product ingredients | Ms. Jeannette Heaney |  Lily Raynor | Jul 30, 2025, 9:55 PM |