Ms. Jeannette Heaney
maggie91@hotmail.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 79456136 | Missing samples in order | Pending | Normal | Ms. Jeannette Heaney | — |  Garth Dooley | fragrance | - | —Skipped | — | — | — | May 20, 2026 | - | |
| 38433447 | Store experience feedback | Closed | High | Ms. Jeannette Heaney | — |  Mr. Cade Senger | vip | 1h | ○Sent, no reply | — | — | — | May 17, 2026 | May 22, 2026 | |
| 85127448 | Pro discount enrollment | Solved | Normal | Ms. Jeannette Heaney | — |  Dr. Mandy McLaughlin | Social | vipinfluencerwholesale | 22h | ⊘Not fired | — | — | — | May 11, 2026 | - |
| 90334376 | Insider tier issue | Pending | Low | Ms. Jeannette Heaney | — |  Vilma Gusikowski | refund | - | —Skipped | — | — | — | May 6, 2026 | - | |
| 62770848 | Shipping cost question | Closed | High | Ms. Jeannette Heaney | — |  Kaela Friesen | gift-card | 5h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 5, 2026 | |
| 90941569 | Address change after shipping | Solved | Normal | Ms. Jeannette Heaney | — |  Oscar O'Hara | loyaltyvip | 2h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |
| 44838160 | Refund not received | Open | Normal | Ms. Jeannette Heaney | — |  Kip Schroeder IV | — | - | —Skipped | — | — | — | Apr 14, 2026 | - | |
| 76693507 | Where is my order? | Solved | High | Ms. Jeannette Heaney | — |  Miss Amber Hintz Sr. | Phone | appreturns | 9h | ●Responded | 4/5 | — | — | Apr 14, 2026 | - |
| 32412726 | Store experience feedback | Solved | Normal | Ms. Jeannette Heaney | — |  Steve O'Conner | Chat | vipsamples | 6h | ●Responded | 2/5 | — | — | Apr 3, 2026 | - |
| 56997290 | Missing samples in order | Solved | Low | Ms. Jeannette Heaney | — |  Ignatius Cummerata | Chat | wholesaleshippingfragrance | 15h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - |
| 24864497 | Item authenticity concern | Solved | Low | Ms. Jeannette Heaney | — | Steve O'Conner | Chat | bopisdamaged | 2d 17h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - |
| 32124760 | BOPIS pickup not ready | Solved | Normal | Ms. Jeannette Heaney | — | Steve O'Conner | — | 19h | ●Responded | 2/5 | — | — | Mar 13, 2026 | - | |
| 53157362 | App login problem | Solved | Normal | Ms. Jeannette Heaney | — |  Mr. Eliza Gerhold IV | Chat | — | 9d 1h | ⊘Not fired | — | — | — | Feb 28, 2026 | - |
| 49036912 | Discount code not working | Closed | Normal | Ms. Jeannette Heaney | — |  Mr. Lonie Hudson | Chat | returns | 3h | ●Responded | 5/5 | — | — | Feb 21, 2026 | Feb 24, 2026 |
| 79246730 | BOPIS pickup not ready | Closed | High | Ms. Jeannette Heaney | — |  Chaz Renner | Chat | fragrance | 8h | ○Sent, no reply | — | — | — | Feb 8, 2026 | Feb 13, 2026 |
| 66440031 | Shipping cost question | Solved | Low | Ms. Jeannette Heaney | — |  Leonard Waters-Howell | samplesrefundshipping | 6h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - | |
| 45207779 | Pro discount enrollment | Solved | High | Ms. Jeannette Heaney | — | Oscar O'Hara | — | 4h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 46285963 | Pro discount enrollment | Pending | Urgent | Ms. Jeannette Heaney | — | Kip Schroeder IV | wholesalebopisloyalty | - | —Skipped | — | — | — | Dec 26, 2025 | - | |
| 68351741 | Birthday gift not received | Closed | Low | Ms. Jeannette Heaney | — | Miss Amber Hintz Sr. | Chat | — | 4h | ○Sent, no reply | — | — | — | Dec 18, 2025 | Dec 24, 2025 |
| 15822986 | Cancel subscription / Auto-replenish | Solved | Normal | Ms. Jeannette Heaney | — | Vilma Gusikowski | — | 4h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |
| 72193329 | Missing samples in order | Solved | High | Ms. Jeannette Heaney | — |  Tommy Kuvalis | Phone | — | 5h | ●Responded | 5/5 | — | — | Dec 9, 2025 | - |
| 22519000 | Influencer code not working | Closed | Low | Ms. Jeannette Heaney | — | Dr. Mandy McLaughlin | loyaltybopis | 18h | ○Sent, no reply | — | — | — | Dec 6, 2025 | Dec 11, 2025 | |
| 14865391 | Wrong shade sent | Closed | Low | Ms. Jeannette Heaney | — | Leonard Waters-Howell | Phone | appbopis | 4h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 8, 2025 |
| 94994282 | BOPIS order cancelled at store | Pending | Low | Ms. Jeannette Heaney | — | Garth Dooley | — | - | —Skipped | — | — | — | Nov 20, 2025 | - | |
| 08605554 | Question about product ingredients | Solved | High | Ms. Jeannette Heaney | — |  Yazmin Jast | fragrance | 2d 1h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - | |
| 51884233 | Influencer code not working | Closed | Low | Ms. Jeannette Heaney | — |  Darryl Jacobi | — | 1d | ●Responded | 3/5 | — | — | Oct 17, 2025 | Oct 21, 2025 | |
| 78550391 | BOPIS pickup not ready | Pending | Low | Ms. Jeannette Heaney | — | Mr. Cade Senger | Chat | influencer | - | —Skipped | — | — | — | Oct 4, 2025 | - |
| 79680617 | BOPIS order cancelled at store | Solved | High | Ms. Jeannette Heaney | — | Steve O'Conner | returns | 6h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - | |
| 09310645 | Return after 30-day window | Solved | Normal | Ms. Jeannette Heaney | — | Garth Dooley | Chat | gift-card | 4h | ●Responded | 4/5 | — | — | Sep 24, 2025 | - |
| 86582871 | Missing samples in order | Solved | Normal | Ms. Jeannette Heaney | — |  Julie Hodkiewicz | fragrancewholesalevip | 8d 2h | ●Responded | 1/5 | — | — | Sep 2, 2025 | - | |
| 22326956 | Discount code not working | Closed | Urgent | Ms. Jeannette Heaney | — | Garth Dooley | returnsdamaged | 5h | ○Sent, no reply | — | — | — | Aug 24, 2025 | Aug 31, 2025 | |
| 18992610 | Refund not received | Open | High | Ms. Jeannette Heaney | — | Oscar O'Hara | Chat | appwholesaledamaged | - | —Skipped | — | — | — | Aug 23, 2025 | - |
| 00712548 | Refund not received | Solved | Urgent | Ms. Jeannette Heaney | — |  Faith Hilll | — | 7d 7h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - | |
| 47468618 | Lost package follow-up | Solved | High | Ms. Jeannette Heaney | — | Oscar O'Hara | refundshade-matchvip | 6h | ○Sent, no reply | — | — | — | Aug 10, 2025 | - | |
| 43945855 | Cancel subscription / Auto-replenish | Solved | Low | Ms. Jeannette Heaney | — | Vilma Gusikowski | bopisinfluencerfragrance | 1d 17h | ⊘Not fired | — | — | — | Aug 7, 2025 | - | |
| 52734531 | App login problem | Solved | Normal | Ms. Jeannette Heaney | — | Darryl Jacobi | shade-matchbopisapp | 1d 20h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - | |
| 22145295 | Cancel order request | Solved | High | Ms. Jeannette Heaney | — | Kip Schroeder IV | Chat | — | 1d | ●Responded | 5/5 | — | — | Aug 2, 2025 | - |
| 52996767 | Question about product ingredients | Solved | Normal | Ms. Jeannette Heaney | — |  Lily Raynor | gift-carddamaged | 2h | ●Responded | 4/5 | — | — | Jul 30, 2025 | - | |
| 96476033 | Insider tier issue | Solved | Normal | Ms. Jeannette Heaney | — | Leonard Waters-Howell | Chat | shade-matchshippingrefund | 5h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - |
| 42818589 | Shipping cost question | Solved | Low | Ms. Jeannette Heaney | — |  Eula McKenzie | damagedgift-cardrefund | 18h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - | |
| 52232615 | Foundation match help | Closed | Normal | Ms. Jeannette Heaney | — | Tommy Kuvalis | refundwholesale | 4h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 10, 2025 | |
| 47257533 | Birthday gift not received | Pending | Normal | Ms. Jeannette Heaney | — | Steve O'Conner | — | - | —Skipped | — | — | — | Jun 27, 2025 | - | |
| 35648838 | Pro discount enrollment | Open | High | Ms. Jeannette Heaney | — | Chaz Renner | influencer | - | —Skipped | — | — | — | Jun 23, 2025 | - | |
| 33221959 | Refund not received | Closed | Low | Ms. Jeannette Heaney | — | Mr. Eliza Gerhold IV | shipping | 6h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 6, 2025 | |
| 32294831 | Order arrived damaged | Closed | Normal | Ms. Jeannette Heaney | — | Tommy Kuvalis | Social | loyalty | 20h | ⊘Not fired | — | — | — | May 30, 2025 | Jun 2, 2025 |