Ana Okuneva-Sanford
darrel23@hotmail.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Three weeks, four agents, still no refund. | 31300376Loyalty points not posting | Ana Okuneva-Sanford |  Chaz Renner | May 12, 2026, 8:51 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 34414366Address change after shipping | Ana Okuneva-Sanford |  Mr. Eliza Gerhold IV | Apr 3, 2026, 11:42 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 77796789Missing samples in order | Ana Okuneva-Sanford |  Julie Hodkiewicz | Mar 12, 2026, 2:13 AM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 38900195Cancel subscription / Auto-replenish | Ana Okuneva-Sanford |  Kip Schroeder IV | Mar 11, 2026, 2:10 PM |
| 5/5 | Add a recommend-based-on-what-I-own feature. | 05748201Address change after shipping | Ana Okuneva-Sanford |  Mr. Cade Senger | Feb 3, 2026, 8:02 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 38430627Insider tier issue | Ana Okuneva-Sanford |  Vilma Gusikowski | Dec 5, 2025, 5:48 AM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 63841394Where is my order? | Ana Okuneva-Sanford |  Oscar O'Hara | Nov 14, 2025, 1:45 AM |
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 15338528Price match request | Ana Okuneva-Sanford | Vilma Gusikowski | Nov 13, 2025, 4:37 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 17980516Wholesale order question | Ana Okuneva-Sanford |  Amely Pacocha | Nov 12, 2025, 12:58 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 12873636Allergic reaction concern | Ana Okuneva-Sanford | Amely Pacocha | Jul 17, 2025, 3:20 AM |