Ms. Alexandra Toy
lisandro71@hotmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 15721083Allergic reaction concern | Ms. Alexandra Toy |  Chaz Renner | May 10, 2026, 7:56 AM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 48087442BOPIS pickup not ready | Ms. Alexandra Toy | Chaz Renner | May 9, 2026, 9:05 AM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 25817130Influencer code not working | Ms. Alexandra Toy |  Kaela Friesen | May 2, 2026, 12:07 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 22350145App crashes at checkout | Ms. Alexandra Toy |  Vilma Gusikowski | Apr 19, 2026, 6:46 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 43588866Return after 30-day window | Ms. Alexandra Toy |  Garth Dooley | Apr 15, 2026, 1:54 AM |
| 3/5 | Let me filter by skin type more aggressively. | 39898695Insider tier issue | Ms. Alexandra Toy | Chaz Renner | Mar 14, 2026, 11:04 PM |
| 3/5 | Resolved after a long wait. Process needs streamlining. | 57697040BOPIS pickup not ready | Ms. Alexandra Toy |  Faith Hilll | Jan 19, 2026, 6:50 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 77099427Discount code not working | Ms. Alexandra Toy |  Ignatius Cummerata | Dec 8, 2025, 3:25 AM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 78275768Klarna / Afterpay split issue | Ms. Alexandra Toy |  Dr. Mandy McLaughlin | Nov 14, 2025, 10:17 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 10227041App login problem | Ms. Alexandra Toy |  Leonard Waters-Howell | Nov 13, 2025, 3:20 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 42690697BOPIS pickup not ready | Ms. Alexandra Toy | Vilma Gusikowski | Nov 13, 2025, 1:17 AM |
| 4/5 | Smaller sample sizes that aren't single-use. | 83871109Order arrived damaged | Ms. Alexandra Toy | Dr. Mandy McLaughlin | Sep 2, 2025, 12:10 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 79471240Cancel subscription / Auto-replenish | Ms. Alexandra Toy | Leonard Waters-Howell | Aug 30, 2025, 6:58 AM |
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 09523363Item authenticity concern | Ms. Alexandra Toy | Kaela Friesen | Aug 9, 2025, 3:02 PM |
| 1/11 | Quality of CS team has dropped. Used to be great. | 00627843Price match request | Ms. Alexandra Toy |  Mr. Cade Senger | Aug 7, 2025, 11:18 PM |
| 2/5 | Took a manual override from a manager just to refund a clearly broken product. | 44199783Cancel subscription / Auto-replenish | Ms. Alexandra Toy | Ignatius Cummerata | Jul 24, 2025, 9:02 PM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 64789466Store experience feedback | Ms. Alexandra Toy |  Miss Amber Hintz Sr. | Jun 7, 2025, 8:32 AM |