Ms. Alexandra Toy
lisandro71@hotmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 52211327 | Store experience feedback | Solved | High | Ms. Alexandra Toy | — |  Mr. Skyla Trantow | Chat | fragrancewholesalebopis | 9d 5h | ⊘Not fired | — | — | — | May 16, 2026 | - |
| 63265193 | Missing samples in order | Closed | High | Ms. Alexandra Toy | — |  Darryl Jacobi | shade-match | 10h | ○Sent, no reply | — | — | — | May 15, 2026 | May 18, 2026 | |
| 26466124 | Wrong shade sent | Solved | Normal | Ms. Alexandra Toy | — |  Miss Amber Hintz Sr. | Chat | loyaltyshipping | 3h | ○Sent, no reply | — | — | — | May 12, 2026 | - |
| 15721083 | Allergic reaction concern | Solved | Normal | Ms. Alexandra Toy | — |  Chaz Renner | Chat | bopisapp | 10h | ●Responded | 5/5 | — | — | May 8, 2026 | - |
| 48087442 | BOPIS pickup not ready | Closed | Normal | Ms. Alexandra Toy | — | Chaz Renner | Chat | samples | 4h | ●Responded | 2/5 | — | — | May 7, 2026 | May 14, 2026 |
| 43918222 | Lost package follow-up | Closed | Low | Ms. Alexandra Toy | — |  Katrina Johns | — | 2h | ○Sent, no reply | — | — | — | May 4, 2026 | May 11, 2026 | |
| 25817130 | Influencer code not working | Solved | Low | Ms. Alexandra Toy | — |  Kaela Friesen | Chat | refundgift-card | 2d 10h | ●Responded | 4/5 | — | — | Apr 28, 2026 | - |
| 48659644 | BOPIS order cancelled at store | Solved | Low | Ms. Alexandra Toy | — | Katrina Johns | appreturnsshade-match | 4h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 22350145 | App crashes at checkout | Closed | Low | Ms. Alexandra Toy | — |  Vilma Gusikowski | — | 17h | ●Responded | 5/5 | — | — | Apr 16, 2026 | Apr 19, 2026 | |
| 43588866 | Return after 30-day window | Solved | Normal | Ms. Alexandra Toy | — |  Garth Dooley | bopisinfluencerfragrance | 4h | ●Responded | 5/5 | — | — | Apr 13, 2026 | - | |
| 06237091 | BOPIS order cancelled at store | Closed | Urgent | Ms. Alexandra Toy | — |  Dr. Mandy McLaughlin | Chat | returnsrefund | 1h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 15, 2026 |
| 24257091 | Store experience feedback | Closed | Urgent | Ms. Alexandra Toy | — |  Mr. Cade Senger | Social | fragrance | 1h | ⊘Not fired | — | — | — | Mar 20, 2026 | Mar 22, 2026 |
| 39898695 | Insider tier issue | Solved | Low | Ms. Alexandra Toy | — | Chaz Renner | loyaltyfragrance | 2d | ●Responded | 3/5 | — | — | Mar 11, 2026 | - | |
| 99263164 | Allergic reaction concern | Solved | Normal | Ms. Alexandra Toy | — |  Lily Raynor | samplesshippingfragrance | 3h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |
| 74043258 | Wrong shade sent | Solved | Urgent | Ms. Alexandra Toy | — |  Julie Hodkiewicz | Phone | — | 5h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - |
| 87039774 | Where is my order? | Solved | Low | Ms. Alexandra Toy | — | Mr. Skyla Trantow | — | 14h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - | |
| 46491299 | Gift card balance question | Solved | Urgent | Ms. Alexandra Toy | — |  Amely Pacocha | samplesshipping | 20h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |
| 57697040 | BOPIS pickup not ready | Closed | High | Ms. Alexandra Toy | — |  Faith Hilll | — | 1d 23h | ●Responded | 3/5 | — | — | Jan 16, 2026 | Jan 24, 2026 | |
| 74072552 | Question about product ingredients | Solved | Low | Ms. Alexandra Toy | — |  Ignatius Cummerata | Chat | returnsfragranceloyalty | 6h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - |
| 29287555 | Item authenticity concern | Open | Low | Ms. Alexandra Toy | — | Faith Hilll | Social | app | - | —Skipped | — | — | — | Jan 3, 2026 | - |
| 79413094 | Order arrived damaged | Solved | Normal | Ms. Alexandra Toy | — | Julie Hodkiewicz | Phone | — | 7d | ○Sent, no reply | — | — | — | Dec 28, 2025 | - |
| 12304111 | Refund not received | Solved | Normal | Ms. Alexandra Toy | — | Vilma Gusikowski | Chat | samples | 5h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - |
| 58646752 | Address change after shipping | Solved | Low | Ms. Alexandra Toy | — |  Oscar O'Hara | — | 2h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - | |
| 77099427 | Discount code not working | Solved | Urgent | Ms. Alexandra Toy | — | Ignatius Cummerata | Phone | loyalty | 1h | ●Responded | 5/5 | — | — | Dec 6, 2025 | - |
| 13949367 | Birthday gift not received | Pending | Normal | Ms. Alexandra Toy | — | Garth Dooley | Chat | — | - | —Skipped | — | — | — | Nov 15, 2025 | - |
| 10227041 | App login problem | Closed | Normal | Ms. Alexandra Toy | — |  Leonard Waters-Howell | gift-cardvipshade-match | 12h | ●Responded | 4/5 | — | — | Nov 12, 2025 | Nov 16, 2025 | |
| 42690697 | BOPIS pickup not ready | Closed | Normal | Ms. Alexandra Toy | — | Vilma Gusikowski | Chat | app | 5h | ●Responded | 5/5 | — | — | Nov 11, 2025 | Nov 17, 2025 |
| 78275768 | Klarna / Afterpay split issue | Closed | High | Ms. Alexandra Toy | — | Dr. Mandy McLaughlin | Chat | bopis | 1d 21h | ●Responded | 2/5 | — | — | Nov 10, 2025 | Nov 13, 2025 |
| 01341658 | Return after 30-day window | Pending | Normal | Ms. Alexandra Toy | — | Garth Dooley | — | - | —Skipped | — | — | — | Oct 13, 2025 | - | |
| 48899124 | Allergic reaction concern | Solved | High | Ms. Alexandra Toy | — |  Mr. Eliza Gerhold IV | — | 22h | ○Sent, no reply | — | — | — | Oct 11, 2025 | - | |
| 73953208 | Return after 30-day window | Solved | High | Ms. Alexandra Toy | — |  Yazmin Jast | samples | 5h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | |
| 32875567 | Loyalty points not posting | Solved | High | Ms. Alexandra Toy | — |  Kip Schroeder IV | vip | 2d 20h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - | |
| 55129229 | Foundation match help | Closed | Low | Ms. Alexandra Toy | — |  Jacklyn Dare | — | 1h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 19, 2025 | |
| 77404556 | Return after 30-day window | Closed | Normal | Ms. Alexandra Toy | — | Leonard Waters-Howell | shade-match | 6h | ⊘Not fired | — | — | — | Sep 3, 2025 | Sep 6, 2025 | |
| 46423414 | Birthday gift not received | Solved | Urgent | Ms. Alexandra Toy | — | Garth Dooley | Phone | — | 3h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - |
| 83871109 | Order arrived damaged | Solved | High | Ms. Alexandra Toy | — | Dr. Mandy McLaughlin | loyalty | 22h | ●Responded | 4/5 | — | — | Aug 30, 2025 | - | |
| 00946859 | Wrong shade sent | Solved | Normal | Ms. Alexandra Toy | — | Kip Schroeder IV | Chat | vip | 4h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - |
| 79471240 | Cancel subscription / Auto-replenish | Closed | Low | Ms. Alexandra Toy | — | Leonard Waters-Howell | vipbopis | 11h | ●Responded | 4/5 | — | — | Aug 28, 2025 | Sep 4, 2025 | |
| 28944466 | Return after 30-day window | Open | Normal | Ms. Alexandra Toy | — | Kip Schroeder IV | — | - | —Skipped | — | — | — | Aug 14, 2025 | - | |
| 09523363 | Item authenticity concern | Closed | Urgent | Ms. Alexandra Toy | — | Kaela Friesen | Chat | loyaltyappwholesale | 4h | ●Responded | 2/5 | — | — | Aug 7, 2025 | Aug 14, 2025 |
| 75532152 | App login problem | Solved | Normal | Ms. Alexandra Toy | — | Yazmin Jast | returnssamplesshade-match | 4h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - | |
| 00627843 | Price match request | Solved | Low | Ms. Alexandra Toy | — | Mr. Cade Senger | appreturnsbopis | 7d 11h | ●Responded | 1/11 | — | — | Jul 30, 2025 | - | |
| 79225099 | Cancel subscription / Auto-replenish | Solved | Low | Ms. Alexandra Toy | — |  Eula McKenzie | Phone | appbopis | 7d 10h | ⊘Not fired | — | — | — | Jul 25, 2025 | - |
| 44199783 | Cancel subscription / Auto-replenish | Closed | High | Ms. Alexandra Toy | — | Ignatius Cummerata | Chat | samplesshippingdamaged | 4h | ●Responded | 2/5 | — | — | Jul 24, 2025 | Jul 25, 2025 |
| 95084780 | Gift card balance question | Solved | Normal | Ms. Alexandra Toy | — | Kip Schroeder IV | vip | 2h | ○Sent, no reply | — | — | — | Jul 19, 2025 | - | |
| 00464368 | Birthday gift not received | Solved | Normal | Ms. Alexandra Toy | — | Dr. Mandy McLaughlin | Chat | — | 4h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - |
| 64789466 | Store experience feedback | Solved | High | Ms. Alexandra Toy | — | Miss Amber Hintz Sr. | damagedinfluencerwholesale | 5h | ●Responded | 4/5 | — | — | Jun 5, 2025 | - | |
| 76387399 | Cancel subscription / Auto-replenish | Solved | Normal | Ms. Alexandra Toy | — | Dr. Mandy McLaughlin | Social | samples | 6h | ⊘Not fired | — | — | — | May 29, 2025 | - |