Florencio Towne
Verde Concierge·debra70@verdeconcierge.io
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 03888102Shipping cost question | Florencio Towne |  Tommy Kuvalis | Apr 8, 2026, 6:47 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 80799546Foundation match help | Florencio Towne |  Dr. Mandy McLaughlin | Mar 21, 2026, 9:10 PM |
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 17101263Where is my order? | Florencio Towne |  Vilma Gusikowski | Mar 11, 2026, 10:56 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 75483099Missing items in shipment | Florencio Towne | Vilma Gusikowski | Feb 4, 2026, 4:01 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 83381517Shipping cost question | Florencio Towne | Vilma Gusikowski | Jan 21, 2026, 3:30 PM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 51937441Allergic reaction concern | Florencio Towne | Vilma Gusikowski | Jan 11, 2026, 3:25 PM |
| 3/5 | Took some effort. Had to escalate to a manager to override the return window. | 54156569Store experience feedback | Florencio Towne |  Yazmin Jast | Jan 6, 2026, 6:30 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 08405554Wrong shade sent | Florencio Towne |  Lily Raynor | Nov 30, 2025, 2:14 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 98976268Cancel subscription / Auto-replenish | Florencio Towne | Vilma Gusikowski | Nov 27, 2025, 1:53 AM |
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 01308420App crashes at checkout | Florencio Towne |  Julie Hodkiewicz | Nov 6, 2025, 8:50 PM |
| 5/5 | The app walked me through everything beautifully. Couldn't be easier. | 41489626Loyalty points not posting | Florencio Towne |  Eula McKenzie | Jul 13, 2025, 8:21 AM |