Florencio Towne
Verde Concierge·debra70@verdeconcierge.io
Showing 1 - 36 of 36
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51964113 | Klarna / Afterpay split issue | Solved | Normal | Florencio Towne | Verde Concierge |  Steve O'Conner | Chat | appfragrancegift-card | 17h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 97299717 | Item authenticity concern | Open | Low | Florencio Towne | Verde Concierge |  Darryl Jacobi | gift-card | - | —Skipped | — | — | — | Apr 30, 2026 | - | |
| 03888102 | Shipping cost question | Solved | Normal | Florencio Towne | Verde Concierge |  Tommy Kuvalis | Phone | shipping | 4h | ●Responded | 5/5 | — | — | Apr 7, 2026 | - |
| 73561780 | Klarna / Afterpay split issue | Solved | Low | Florencio Towne | Verde Concierge |  Garth Dooley | shippingapprefund | 2h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - | |
| 80799546 | Foundation match help | Solved | Normal | Florencio Towne | Verde Concierge |  Dr. Mandy McLaughlin | Chat | wholesaleshippinginfluencer | 2d 19h | ●Responded | 4/5 | — | — | Mar 18, 2026 | - |
| 21650608 | Return after 30-day window | Solved | High | Florencio Towne | Verde Concierge |  Jacklyn Dare | influencergift-cardvip | 3h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 17101263 | Where is my order? | Solved | Normal | Florencio Towne | Verde Concierge |  Vilma Gusikowski | Phone | — | 3h | ●Responded | 5/5 | — | — | Mar 9, 2026 | - |
| 89600991 | Refund not received | Solved | Normal | Florencio Towne | Verde Concierge |  Lily Raynor | influencerfragrance | 4d 5h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |
| 38111620 | Address change after shipping | Solved | Normal | Florencio Towne | Verde Concierge |  Kip Schroeder IV | influencer | 2d 12h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - | |
| 75483099 | Missing items in shipment | Solved | High | Florencio Towne | Verde Concierge | Vilma Gusikowski | samplesfragrance | 14h | ●Responded | 4/5 | — | — | Feb 2, 2026 | - | |
| 48177339 | Discount code not working | Closed | Normal | Florencio Towne | Verde Concierge |  Mr. Skyla Trantow | refundwholesaleapp | 6d 16h | ⊘Not fired | — | — | — | Jan 27, 2026 | Feb 5, 2026 | |
| 74825243 | Missing items in shipment | Closed | Normal | Florencio Towne | Verde Concierge |  Mr. Cade Senger | Phone | fragranceloyaltyapp | 15h | ○Sent, no reply | — | — | — | Jan 23, 2026 | Jan 29, 2026 |
| 83381517 | Shipping cost question | Solved | Normal | Florencio Towne | Verde Concierge | Vilma Gusikowski | returns | 2d 12h | ●Responded | 4/5 | — | — | Jan 18, 2026 | - | |
| 13091004 | App crashes at checkout | Solved | Normal | Florencio Towne | Verde Concierge | Darryl Jacobi | Chat | damagedshippingapp | 4h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - |
| 51937441 | Allergic reaction concern | Solved | Normal | Florencio Towne | Verde Concierge | Vilma Gusikowski | Chat | wholesale | 1d 11h | ●Responded | 9/11 | — | — | Jan 9, 2026 | - |
| 54156569 | Store experience feedback | Closed | Normal | Florencio Towne | Verde Concierge |  Yazmin Jast | — | 1d 23h | ●Responded | 3/5 | — | — | Jan 3, 2026 | Jan 7, 2026 | |
| 92867862 | Foundation match help | Pending | Normal | Florencio Towne | Verde Concierge |  Faith Hilll | shade-match | - | —Skipped | — | — | — | Dec 25, 2025 | - | |
| 39992761 | Loyalty points not posting | Pending | Normal | Florencio Towne | Verde Concierge |  Julie Hodkiewicz | returnsfragrance | - | —Skipped | — | — | — | Nov 27, 2025 | - | |
| 08405554 | Wrong shade sent | Closed | Normal | Florencio Towne | Verde Concierge | Lily Raynor | Phone | damagedloyalty | 22h | ●Responded | 4/5 | — | — | Nov 27, 2025 | Dec 5, 2025 |
| 90711622 | Address change after shipping | Pending | Normal | Florencio Towne | Verde Concierge | Lily Raynor | Chat | — | - | —Skipped | — | — | — | Nov 27, 2025 | - |
| 98976268 | Cancel subscription / Auto-replenish | Closed | Normal | Florencio Towne | Verde Concierge | Vilma Gusikowski | refundgift-card | 6h | ●Responded | 5/5 | — | — | Nov 26, 2025 | Nov 27, 2025 | |
| 09597963 | Foundation match help | Solved | Normal | Florencio Towne | Verde Concierge |  Oscar O'Hara | wholesale | 13h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 08582193 | Insider tier issue | Solved | High | Florencio Towne | Verde Concierge |  Kaela Friesen | Phone | — | 8d 5h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - |
| 01308420 | App crashes at checkout | Closed | Normal | Florencio Towne | Verde Concierge | Julie Hodkiewicz | returnswholesale | 8h | ●Responded | 5/5 | — | — | Nov 5, 2025 | Nov 7, 2025 | |
| 19080331 | Price match request | Solved | Normal | Florencio Towne | Verde Concierge | Jacklyn Dare | gift-cardshippingvip | 5h | ⊘Not fired | — | — | — | Oct 10, 2025 | - | |
| 54229651 | Where is my order? | Pending | Normal | Florencio Towne | Verde Concierge |  Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Sep 22, 2025 | - | |
| 32628419 | Loyalty points not posting | Solved | Normal | Florencio Towne | Verde Concierge | Garth Dooley | — | 4h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 41489626 | Loyalty points not posting | Solved | Normal | Florencio Towne | Verde Concierge |  Eula McKenzie | Chat | shipping | 5h | ●Responded | 5/5 | — | — | Jul 11, 2025 | - |
| 41281135 | Return after 30-day window | Open | Normal | Florencio Towne | Verde Concierge |  Ignatius Cummerata | bopis | - | —Skipped | — | — | — | Jul 4, 2025 | - | |
| 98861083 | Insider tier issue | Solved | Normal | Florencio Towne | Verde Concierge |  Mr. Eliza Gerhold IV | returnsvipgift-card | 6h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - | |
| 38143689 | Lost package follow-up | Solved | High | Florencio Towne | Verde Concierge | Julie Hodkiewicz | gift-cardreturnsrefund | 18h | ⊘Not fired | — | — | — | Jun 25, 2025 | - | |
| 68694283 | Order arrived damaged | Closed | Normal | Florencio Towne | Verde Concierge | Garth Dooley | returnsfragrance | 6h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jun 23, 2025 | |
| 88102893 | Where is my order? | Solved | Low | Florencio Towne | Verde Concierge |  Amely Pacocha | Chat | refund | 1d 15h | ⊘Not fired | — | — | — | Jun 20, 2025 | - |
| 38063336 | App login problem | Pending | Normal | Florencio Towne | Verde Concierge | Oscar O'Hara | Chat | bopis | - | —Skipped | — | — | — | Jun 13, 2025 | - |
| 03772675 | Address change after shipping | Solved | Normal | Florencio Towne | Verde Concierge | Mr. Eliza Gerhold IV | shipping | 6d 7h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - | |
| 86888400 | Question about product ingredients | Open | Low | Florencio Towne | Verde Concierge |  Mr. Lonie Hudson | — | - | —Skipped | — | — | — | May 28, 2025 | - |