Electa Friesen
bob49@yahoo.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 56947715Cancel order request | Electa Friesen |  Faith Hilll | Feb 15, 2026, 10:20 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 53754384Question about product ingredients | Electa Friesen |  Chaz Renner | Jan 24, 2026, 3:13 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 37406840Item authenticity concern | Electa Friesen |  Mr. Skyla Trantow | Jan 16, 2026, 6:06 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 46865268Where is my order? | Electa Friesen |  Mr. Lonie Hudson | Jan 8, 2026, 10:18 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 93484950Loyalty points not posting | Electa Friesen |  Eula McKenzie | Dec 25, 2025, 3:01 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 68288580Cancel order request | Electa Friesen |  Yazmin Jast | Dec 5, 2025, 6:14 PM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 30993251Missing samples in order | Electa Friesen |  Julie Hodkiewicz | Nov 18, 2025, 4:24 PM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 44981762Missing samples in order | Electa Friesen |  Amely Pacocha | Nov 15, 2025, 4:17 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 54798466Loyalty points not posting | Electa Friesen | Chaz Renner | Nov 4, 2025, 10:48 PM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 77894658BOPIS order cancelled at store | Electa Friesen | Eula McKenzie | Oct 2, 2025, 1:18 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 84444394Refund not received | Electa Friesen | Eula McKenzie | Sep 16, 2025, 6:19 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 69788088App login problem | Electa Friesen |  Vilma Gusikowski | Jul 27, 2025, 7:13 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 36598838Order arrived damaged | Electa Friesen |  Mr. Cade Senger | Jul 22, 2025, 4:03 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 64906925Missing samples in order | Electa Friesen |  Katrina Johns | Jul 4, 2025, 5:22 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 52651276BOPIS pickup not ready | Electa Friesen | Julie Hodkiewicz | Jun 2, 2025, 5:40 AM |