Dr. Roy Beer
celia66@hotmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 34487930Missing items in shipment | Dr. Roy Beer |  Julie Hodkiewicz | Feb 28, 2026, 4:57 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 42576144Store experience feedback | Dr. Roy Beer |  Oscar O'Hara | Feb 16, 2026, 7:17 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 49765524Cancel subscription / Auto-replenish | Dr. Roy Beer |  Steve O'Conner | Feb 7, 2026, 3:19 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 45149582Question about product ingredients | Dr. Roy Beer |  Lily Raynor | Dec 30, 2025, 11:50 AM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 18072095Foundation match help | Dr. Roy Beer | Oscar O'Hara | Dec 20, 2025, 5:11 AM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 03825221Pro discount enrollment | Dr. Roy Beer |  Dr. Mandy McLaughlin | Oct 20, 2025, 7:49 PM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 47317349Restock alert for backorder | Dr. Roy Beer |  Miss Amber Hintz Sr. | Oct 18, 2025, 8:02 PM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 55794885Cancel subscription / Auto-replenish | Dr. Roy Beer |  Jacklyn Dare | Sep 27, 2025, 3:20 AM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 77563517Wrong shade sent | Dr. Roy Beer |  Mr. Cade Senger | Sep 19, 2025, 7:05 PM |
| 4/5 | Integrate the wishlist with stock alerts. | 44684444Birthday gift not received | Dr. Roy Beer |  Garth Dooley | Sep 1, 2025, 9:22 AM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 04422073Missing samples in order | Dr. Roy Beer | Mr. Cade Senger | Aug 15, 2025, 2:55 PM |
| 5/5 | The app walked me through everything beautifully. Couldn't be easier. | 79693965BOPIS pickup not ready | Dr. Roy Beer |  Vilma Gusikowski | Jul 23, 2025, 11:40 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 57709261Wholesale order question | Dr. Roy Beer |  Darryl Jacobi | Jun 28, 2025, 11:37 AM |