Dr. Roy Beer
celia66@hotmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 81596623 | Gift card balance question | Solved | Low | Dr. Roy Beer | — |  Katrina Johns | Chat | shade-matchwholesale | 4h | ⊘Not fired | — | — | — | May 11, 2026 | - |
| 08915448 | Order arrived damaged | Solved | Low | Dr. Roy Beer | — |  Vilma Gusikowski | Chat | fragranceinfluencersamples | 5h | ○Sent, no reply | — | — | — | May 6, 2026 | - |
| 84859741 | Cancel subscription / Auto-replenish | Closed | Normal | Dr. Roy Beer | — | Vilma Gusikowski | Social | shippinggift-cardinfluencer | 8h | ⊘Not fired | — | — | — | May 5, 2026 | May 8, 2026 |
| 82720365 | Wrong shade sent | Closed | Normal | Dr. Roy Beer | — |  Mr. Lonie Hudson | Social | damagedgift-cardloyalty | 1h | ⊘Not fired | — | — | — | Apr 27, 2026 | Apr 30, 2026 |
| 93389117 | Restock alert for backorder | Pending | Normal | Dr. Roy Beer | — |  Lily Raynor | Chat | gift-card | - | —Skipped | — | — | — | Apr 16, 2026 | - |
| 37755053 | Klarna / Afterpay split issue | Solved | Normal | Dr. Roy Beer | — |  Steve O'Conner | shade-matchsamples | 15h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - | |
| 48919217 | Wholesale order question | Solved | Urgent | Dr. Roy Beer | — |  Chaz Renner | vipfragrance | 14h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 81143261 | BOPIS pickup not ready | Solved | High | Dr. Roy Beer | — |  Kaela Friesen | Chat | — | 5h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - |
| 34487930 | Missing items in shipment | Closed | Normal | Dr. Roy Beer | — |  Julie Hodkiewicz | shippingloyaltyinfluencer | 21h | ●Responded | 3/5 | — | — | Feb 26, 2026 | Feb 28, 2026 | |
| 89872997 | Item authenticity concern | Closed | Normal | Dr. Roy Beer | — |  Leonard Waters-Howell | Chat | samplesbopisvip | 5h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 24, 2026 |
| 42576144 | Store experience feedback | Solved | High | Dr. Roy Beer | — |  Oscar O'Hara | shade-match | 7h | ●Responded | 5/5 | — | — | Feb 14, 2026 | - | |
| 49765524 | Cancel subscription / Auto-replenish | Solved | High | Dr. Roy Beer | — | Steve O'Conner | — | 14h | ●Responded | 5/5 | — | — | Feb 4, 2026 | - | |
| 42829845 | BOPIS order cancelled at store | Solved | Normal | Dr. Roy Beer | — | Vilma Gusikowski | Chat | — | 22h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - |
| 25500381 | Lost package follow-up | Pending | Low | Dr. Roy Beer | — | Chaz Renner | shade-match | - | —Skipped | — | — | — | Dec 28, 2025 | - | |
| 45149582 | Question about product ingredients | Solved | Urgent | Dr. Roy Beer | — | Lily Raynor | Chat | wholesaleapp | 1h | ●Responded | 5/5 | — | — | Dec 28, 2025 | - |
| 67068014 | Item authenticity concern | Solved | Urgent | Dr. Roy Beer | — |  Eula McKenzie | gift-cardloyaltywholesale | 9h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | |
| 18072095 | Foundation match help | Solved | Normal | Dr. Roy Beer | — | Oscar O'Hara | — | 6h | ●Responded | 4/5 | — | — | Dec 18, 2025 | - | |
| 25740367 | Missing items in shipment | Closed | Normal | Dr. Roy Beer | — |  Yazmin Jast | Chat | fragranceshippinginfluencer | 4h | ⊘Not fired | — | — | — | Dec 17, 2025 | Dec 20, 2025 |
| 40724192 | Lost package follow-up | Solved | High | Dr. Roy Beer | — | Kaela Friesen | — | 3h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - | |
| 53724617 | Address change after shipping | Pending | Normal | Dr. Roy Beer | — | Vilma Gusikowski | — | - | —Skipped | — | — | — | Nov 7, 2025 | - | |
| 47317349 | Restock alert for backorder | Solved | Normal | Dr. Roy Beer | — |  Miss Amber Hintz Sr. | shipping | 18h | ●Responded | 5/5 | — | — | Oct 16, 2025 | - | |
| 03825221 | Pro discount enrollment | Closed | High | Dr. Roy Beer | — |  Dr. Mandy McLaughlin | Chat | — | 3d 23h | ●Responded | 3/5 | — | — | Oct 15, 2025 | Oct 23, 2025 |
| 09081922 | Return after 30-day window | Closed | Low | Dr. Roy Beer | — | Leonard Waters-Howell | wholesaleshippingbopis | 5h | ○Sent, no reply | — | — | — | Oct 8, 2025 | Oct 13, 2025 | |
| 03375691 | Question about product ingredients | Solved | Normal | Dr. Roy Beer | — |  Garth Dooley | Social | — | 16h | ⊘Not fired | — | — | — | Sep 29, 2025 | - |
| 55794885 | Cancel subscription / Auto-replenish | Solved | Normal | Dr. Roy Beer | — |  Jacklyn Dare | damagedloyaltywholesale | 18h | ●Responded | 3/5 | — | — | Sep 24, 2025 | - | |
| 77563517 | Wrong shade sent | Solved | Normal | Dr. Roy Beer | — |  Mr. Cade Senger | — | 1h | ●Responded | 3/5 | — | — | Sep 19, 2025 | - | |
| 86701974 | Return after 30-day window | Solved | High | Dr. Roy Beer | — |  Faith Hilll | samples | 5h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - | |
| 05964375 | BOPIS pickup not ready | Closed | Normal | Dr. Roy Beer | — | Faith Hilll | Phone | loyaltysamples | 3h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 9, 2025 |
| 44684444 | Birthday gift not received | Solved | Low | Dr. Roy Beer | — | Garth Dooley | app | 1d | ●Responded | 4/5 | — | — | Aug 29, 2025 | - | |
| 43453178 | Klarna / Afterpay split issue | Solved | High | Dr. Roy Beer | — |  Mr. Eliza Gerhold IV | Chat | vipgift-card | 21h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - |
| 04422073 | Missing samples in order | Solved | High | Dr. Roy Beer | — | Mr. Cade Senger | shade-matchgift-card | 11h | ●Responded | 5/5 | — | — | Aug 13, 2025 | - | |
| 28807175 | App login problem | Solved | Normal | Dr. Roy Beer | — |  Mr. Skyla Trantow | Chat | returnsvipshipping | 4h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - |
| 79693965 | BOPIS pickup not ready | Solved | High | Dr. Roy Beer | — | Vilma Gusikowski | Chat | — | 5h | ●Responded | 5/5 | — | — | Jul 22, 2025 | - |
| 24289925 | Wholesale order question | Closed | Low | Dr. Roy Beer | — | Yazmin Jast | — | 2h | ○Sent, no reply | — | — | — | Jul 7, 2025 | Jul 14, 2025 | |
| 54786518 | Restock alert for backorder | Solved | High | Dr. Roy Beer | — | Steve O'Conner | Chat | — | 17h | ○Sent, no reply | — | — | — | Jun 25, 2025 | - |
| 57709261 | Wholesale order question | Solved | Normal | Dr. Roy Beer | — |  Darryl Jacobi | appdamagedrefund | 2d 11h | ●Responded | 4/5 | — | — | Jun 24, 2025 | - | |
| 06490295 | App crashes at checkout | Solved | Normal | Dr. Roy Beer | — | Yazmin Jast | Chat | fragrance | 1h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - |
| 16205705 | Store experience feedback | Solved | Low | Dr. Roy Beer | — | Lily Raynor | — | 12h | ⊘Not fired | — | — | — | May 29, 2025 | - | |
| 22147394 | Wrong shade sent | Closed | Urgent | Dr. Roy Beer | — | Eula McKenzie | refundwholesale | 6h | ○Sent, no reply | — | — | — | May 26, 2025 | May 30, 2025 |