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CustomersVena Hane

Vena Hane

katrine25@yahoo.com
Tickets43Responses6
Showing 1 - 6 of 6
Rating
Comment
Ticket
Customer
Team member
Responded
5/5Such a delightful first impression. Already shopping.77112474Order arrived damagedVena HaneAmely PacochaApr 1, 2026, 8:09 PM
9/11Would recommend in a heartbeat. The samples program alone is worth signing up for.82060669Order arrived damagedVena HaneMr. Lonie HudsonJan 18, 2026, 12:30 AM
5/5Quick, kind, and they actually solved my problem on the first message.57990954Insider tier issueVena HaneGarth DooleySep 4, 2025, 4:19 AM
5/5They reshipped my order overnight after the package was lost. Top tier.93645861Missing samples in orderVena HaneKip Schroeder IVSep 1, 2025, 2:47 AM
4/5Resolved my question, just wish the app hadn't logged me out twice during the chat.18947088Birthday gift not receivedVena HaneTommy KuvalisJun 23, 2025, 3:02 AM
4/5The product swap went through. Wish the email confirmations were faster.13276898Return after 30-day windowVena HaneMr. Eliza Gerhold IVJun 19, 2025, 10:03 PM
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Properties

Customer
Name
Vena Hane
Email
katrine25@yahoo.com
Loyalty tier
Insider
Company
—
Skin type
oily
Loyalty points
8,473
Lifetime spend
7,461
Last purchase
Apr 29, 2026
Skin tone
fair
Foundation shade
35C
Skin concerns
anti-aging
Allergies / restrictions
sulfate-free
Favorite brands
Charlotte Tilbury
YTD spend
2,163
App installed
Yes
App last opened
—
Email subscribed
—
Marketing segment
new-customer
Last purchase amount
—
Total orders
16
Preferred category
—
Tickets
Tickets
43
Last seen
May 21, 2026
Responses
Avg rating
5.33