Jim Swaniawski
william_kohler@gmail.com
Showing 1 - 7 of 7
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 98682988Item authenticity concern | Jim Swaniawski |  Eula McKenzie | Dec 28, 2025, 10:46 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 69564339Gift card balance question | Jim Swaniawski | Eula McKenzie | Dec 26, 2025, 11:56 PM |
| 5/5 | Chat agent answered in 10 seconds and solved it in two messages. | 99420913Birthday gift not received | Jim Swaniawski |  Chaz Renner | Dec 10, 2025, 7:15 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 43165885Return after 30-day window | Jim Swaniawski |  Mr. Cade Senger | Dec 1, 2025, 11:25 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 86208126Gift card balance question | Jim Swaniawski |  Kaela Friesen | Oct 18, 2025, 7:53 AM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 12194114Address change after shipping | Jim Swaniawski |  Faith Hilll | Jul 19, 2025, 7:39 AM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 04036449Price match request | Jim Swaniawski |  Mr. Eliza Gerhold IV | Jun 16, 2025, 4:23 AM |