Larry Schaefer V
christopher_west86@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | The selection, the service, the app — all top tier. | 79853384Influencer code not working | Larry Schaefer V |  Leonard Waters-Howell | May 24, 2026, 9:25 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 66173986Birthday gift not received | Larry Schaefer V |  Julie Hodkiewicz | May 15, 2026, 8:05 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 35992493Influencer code not working | Larry Schaefer V |  Jacklyn Dare | Mar 2, 2026, 11:58 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 80357824Missing samples in order | Larry Schaefer V |  Amely Pacocha | Feb 26, 2026, 9:41 PM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 92550931Shipping cost question | Larry Schaefer V | Julie Hodkiewicz | Feb 21, 2026, 10:49 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 63764556Refund not received | Larry Schaefer V |  Tommy Kuvalis | Dec 14, 2025, 6:08 AM |
| 4/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 78728398Cancel order request | Larry Schaefer V |  Ignatius Cummerata | Nov 25, 2025, 5:22 PM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 29195124Cancel order request | Larry Schaefer V | Ignatius Cummerata | Nov 9, 2025, 8:32 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 99290689Return after 30-day window | Larry Schaefer V | Leonard Waters-Howell | Nov 6, 2025, 2:54 PM |
| 7/11 | Decent enough. The app has bugs sometimes. | 86138608Missing items in shipment | Larry Schaefer V |  Faith Hilll | Oct 22, 2025, 2:14 PM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 84062115Return after 30-day window | Larry Schaefer V |  Chaz Renner | Oct 13, 2025, 2:24 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 77736400BOPIS pickup not ready | Larry Schaefer V |  Miss Amber Hintz Sr. | Sep 16, 2025, 5:31 AM |
| 5/5 | Bring back the old loyalty point structure. | 76474485BOPIS pickup not ready | Larry Schaefer V |  Katrina Johns | Sep 13, 2025, 2:21 PM |