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CustomersHarry Grimes

Harry Grimes

micaela_hagenes@gmail.com
Tickets38Responses11
Showing 1 - 11 of 11
Rating
Comment
Ticket
Customer
Team member
Responded
3/5Eventually solved, but the process wasn't intuitive.49630306Birthday gift not receivedHarry GrimesDarryl JacobiApr 25, 2026, 9:35 PM
5/5Resolved the discount code issue and added bonus points for the trouble. 10/10.38872770Cancel subscription / Auto-replenishHarry GrimesJulie HodkiewiczMar 22, 2026, 1:44 PM
4/5Got there in the end. The chat went in circles for a bit.91603415Foundation match helpHarry GrimesLily RaynorFeb 9, 2026, 2:57 AM
10/11Best in class. The app is genuinely beautiful and useful.72918792Birthday gift not receivedHarry GrimesKip Schroeder IVJan 28, 2026, 4:16 PM
4/5Resolved fine. The first agent transferred me but the second one nailed it.58184680Question about product ingredientsHarry GrimesIgnatius CummerataJan 13, 2026, 10:12 PM
7/11The Insider program is okay. Not as good as some competitors.73050352Cancel order requestHarry GrimesLily RaynorJan 5, 2026, 5:26 PM
5/5Quick, kind, and they actually solved my problem on the first message.04344725Missing samples in orderHarry GrimesDarryl JacobiDec 21, 2025, 11:59 PM
5/5Onboarding was so smooth. Love the personalized routine builder.40391971Discount code not workingHarry GrimesIgnatius CummerataDec 5, 2025, 12:19 AM
9/11Bloom is my go-to for skincare. Wouldn't shop anywhere else.00979805BOPIS pickup not readyHarry GrimesMiss Amber Hintz Sr.Sep 21, 2025, 1:29 AM
4/5Refund process was straightforward, just took a beat to find the right link.11583820Influencer code not workingHarry GrimesVilma GusikowskiAug 23, 2025, 9:56 AM
2/5The shade quiz was completely off for my undertone.70384765Insider tier issueHarry GrimesGarth DooleyJul 30, 2025, 3:38 AM
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Properties

Customer
Name
Harry Grimes
Email
micaela_hagenes@gmail.com
Loyalty tier
Insider
Company
—
Skin type
oily
Loyalty points
—
Lifetime spend
589
Last purchase
May 7, 2026
Skin tone
light-medium
Foundation shade
10W
Skin concerns
—
Allergies / restrictions
—
Favorite brands
Estée Lauder
YTD spend
2,448
App installed
No
App last opened
May 12, 2026
Email subscribed
No
Marketing segment
active
Last purchase amount
—
Total orders
1
Preferred category
skincare
Tickets
Tickets
38
Last seen
May 18, 2026
Responses
Avg rating
5.27