Harry Grimes
micaela_hagenes@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 15223862 | Item authenticity concern | Solved | High | Harry Grimes | — |  Katrina Johns | returns | 1h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 49630306 | Birthday gift not received | Solved | Normal | Harry Grimes | — |  Darryl Jacobi | Chat | shade-match | 3h | ●Responded | 3/5 | — | — | Apr 25, 2026 | - |
| 28949400 | Shipping cost question | Solved | Low | Harry Grimes | — |  Lily Raynor | bopisgift-card | 1d | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | |
| 05467648 | App crashes at checkout | Closed | Normal | Harry Grimes | — |  Garth Dooley | — | 1d 11h | ○Sent, no reply | — | — | — | Apr 1, 2026 | Apr 5, 2026 | |
| 38872770 | Cancel subscription / Auto-replenish | Solved | Normal | Harry Grimes | — |  Julie Hodkiewicz | bopis | 2h | ●Responded | 5/5 | — | — | Mar 21, 2026 | - | |
| 31034156 | Address change after shipping | Pending | Normal | Harry Grimes | — |  Mr. Lonie Hudson | influencershipping | - | —Skipped | — | — | — | Mar 18, 2026 | - | |
| 14672696 | Lost package follow-up | Solved | Normal | Harry Grimes | — | Darryl Jacobi | loyalty | 2h | ○Sent, no reply | — | — | — | Mar 14, 2026 | - | |
| 46118698 | Price match request | Solved | Normal | Harry Grimes | — |  Jacklyn Dare | Social | influencerrefundshipping | 17h | ⊘Not fired | — | — | — | Mar 10, 2026 | - |
| 63378841 | Allergic reaction concern | Closed | Low | Harry Grimes | — |  Tommy Kuvalis | samplesshade-match | 1h | ○Sent, no reply | — | — | — | Mar 9, 2026 | Mar 16, 2026 | |
| 91603415 | Foundation match help | Solved | Normal | Harry Grimes | — | Lily Raynor | Phone | bopis | 10h | ●Responded | 4/5 | — | — | Feb 8, 2026 | - |
| 36345978 | Insider tier issue | Solved | Normal | Harry Grimes | — | Katrina Johns | Chat | bopisinfluencershade-match | 1d | ○Sent, no reply | — | — | — | Feb 8, 2026 | - |
| 13293771 | Where is my order? | Solved | High | Harry Grimes | — | Jacklyn Dare | shippingrefund | 5h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |
| 72918792 | Birthday gift not received | Closed | Low | Harry Grimes | — |  Kip Schroeder IV | — | 5h | ●Responded | 10/11 | — | — | Jan 27, 2026 | Jan 30, 2026 | |
| 93065742 | Allergic reaction concern | Solved | Normal | Harry Grimes | — |  Faith Hilll | gift-cardwholesalefragrance | 1h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - | |
| 34844038 | Wrong shade sent | Solved | Normal | Harry Grimes | — | Julie Hodkiewicz | wholesale | 3h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - | |
| 58184680 | Question about product ingredients | Solved | Normal | Harry Grimes | — |  Ignatius Cummerata | refund | 2d 10h | ●Responded | 4/5 | — | — | Jan 9, 2026 | - | |
| 73050352 | Cancel order request | Closed | Normal | Harry Grimes | — | Lily Raynor | Phone | fragrancebopis | 4h | ●Responded | 7/11 | — | — | Jan 3, 2026 | Jan 6, 2026 |
| 04344725 | Missing samples in order | Solved | Normal | Harry Grimes | — | Darryl Jacobi | Chat | appfragrance | 2h | ●Responded | 5/5 | — | — | Dec 20, 2025 | - |
| 40391971 | Discount code not working | Solved | Normal | Harry Grimes | — | Ignatius Cummerata | returns | 3h | ●Responded | 5/5 | — | — | Dec 3, 2025 | - | |
| 95743425 | Wholesale order question | Solved | Normal | Harry Grimes | — | Tommy Kuvalis | damagedshippingvip | 3d 16h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - | |
| 53020237 | Cancel subscription / Auto-replenish | Solved | Normal | Harry Grimes | — | Mr. Lonie Hudson | Chat | appshade-matchreturns | 3h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - |
| 78996637 | Cancel order request | Open | Normal | Harry Grimes | — | Darryl Jacobi | shade-match | - | —Skipped | — | — | — | Nov 14, 2025 | - | |
| 20225450 | Cancel subscription / Auto-replenish | Solved | Normal | Harry Grimes | — |  Leonard Waters-Howell | loyaltyinfluencer | 4h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - | |
| 61702583 | Store experience feedback | Solved | Normal | Harry Grimes | — |  Dr. Mandy McLaughlin | Chat | returns | 4h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 00979805 | BOPIS pickup not ready | Closed | Low | Harry Grimes | — |  Miss Amber Hintz Sr. | fragrance | 1h | ●Responded | 9/11 | — | — | Sep 20, 2025 | Sep 21, 2025 | |
| 98987727 | BOPIS order cancelled at store | Closed | High | Harry Grimes | — |  Mr. Cade Senger | — | 5h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 4, 2025 | |
| 16446371 | Return after 30-day window | Solved | Low | Harry Grimes | — | Mr. Lonie Hudson | samples | 13h | ○Sent, no reply | — | — | — | Aug 24, 2025 | - | |
| 77010564 | Foundation match help | Solved | Normal | Harry Grimes | — | Katrina Johns | damagedvip | 18h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |
| 11583820 | Influencer code not working | Solved | Normal | Harry Grimes | — |  Vilma Gusikowski | Chat | shipping | 10h | ●Responded | 4/5 | — | — | Aug 21, 2025 | - |
| 74571779 | BOPIS pickup not ready | Solved | High | Harry Grimes | — | Ignatius Cummerata | fragrance | 1d 6h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |
| 70384765 | Insider tier issue | Closed | Normal | Harry Grimes | — | Garth Dooley | Chat | — | 3h | ●Responded | 2/5 | — | — | Jul 29, 2025 | Aug 1, 2025 |
| 24277443 | Question about product ingredients | Solved | Normal | Harry Grimes | — |  Steve O'Conner | Chat | damagedbopisvip | 9h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - |
| 88279223 | App login problem | Closed | Low | Harry Grimes | — | Jacklyn Dare | Chat | refundinfluencer | 6h | ○Sent, no reply | — | — | — | Jul 24, 2025 | Jul 25, 2025 |
| 63497350 | App crashes at checkout | Solved | Normal | Harry Grimes | — |  Oscar O'Hara | vip | 11h | ○Sent, no reply | — | — | — | Jul 16, 2025 | - | |
| 40391280 | Klarna / Afterpay split issue | Solved | Normal | Harry Grimes | — | Miss Amber Hintz Sr. | shade-matchloyaltydamaged | 1d 20h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 39091410 | Missing samples in order | Solved | Low | Harry Grimes | — | Miss Amber Hintz Sr. | Chat | gift-cardsamplesvip | 20h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - |
| 86710732 | BOPIS order cancelled at store | Closed | Normal | Harry Grimes | — | Leonard Waters-Howell | shade-matchsamplesdamaged | 5h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 17, 2025 | |
| 96643380 | Wrong shade sent | Closed | High | Harry Grimes | — | Jacklyn Dare | Chat | — | 1d 8h | ○Sent, no reply | — | — | — | May 28, 2025 | Jun 3, 2025 |