Charles Thiel
robbie.schinner-rosenbaum33@yahoo.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 45488392Discount code not working | Charles Thiel |  Ignatius Cummerata | Feb 27, 2026, 11:46 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 77358176Influencer code not working | Charles Thiel |  Julie Hodkiewicz | Jan 17, 2026, 4:24 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 71754444Klarna / Afterpay split issue | Charles Thiel |  Kip Schroeder IV | Dec 27, 2025, 8:45 PM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 67263528Influencer code not working | Charles Thiel | Ignatius Cummerata | Dec 2, 2025, 5:55 PM |
| 4/5 | Better packaging — less plastic. | 05641348Klarna / Afterpay split issue | Charles Thiel | Kip Schroeder IV | Sep 22, 2025, 12:09 PM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 51784660Foundation match help | Charles Thiel |  Katrina Johns | Aug 27, 2025, 2:35 PM |
| 2/5 | Refund came through but was 30 dollars short and no one can explain why. | 85332720Loyalty points not posting | Charles Thiel |  Darryl Jacobi | Aug 8, 2025, 10:49 AM |
| 10/11 | Already referred three friends. They all love it too. | 61416651Store experience feedback | Charles Thiel |  Lily Raynor | Aug 4, 2025, 4:27 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 21826480Refund not received | Charles Thiel | Julie Hodkiewicz | Jul 7, 2025, 9:45 AM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 05765992Influencer code not working | Charles Thiel |  Chaz Renner | Jun 9, 2025, 4:08 AM |