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CustomersCharles Thiel

Charles Thiel

robbie.schinner-rosenbaum33@yahoo.com
Tickets51Responses10
Showing 1 - 10 of 10
Rating
Comment
Ticket
Customer
Team member
Responded
4/5Nice agent. Would have been nice to get a small gesture after the order was so delayed.45488392Discount code not workingCharles ThielIgnatius CummerataFeb 27, 2026, 11:46 PM
5/5Marie answered my question about which retinol to start with. Detailed, no pressure to upsell.77358176Influencer code not workingCharles ThielJulie HodkiewiczJan 17, 2026, 4:24 AM
4/5Decent. The reply was helpful but I had to ask twice to confirm the refund timing.71754444Klarna / Afterpay split issueCharles ThielKip Schroeder IVDec 27, 2025, 8:45 PM
3/5Got there. Took a full week which was longer than I'd expect for a missing item.67263528Influencer code not workingCharles ThielIgnatius CummerataDec 2, 2025, 5:55 PM
4/5Better packaging — less plastic.05641348Klarna / Afterpay split issueCharles ThielKip Schroeder IVSep 22, 2025, 12:09 PM
3/5Got my points back but the agent forgot to ship the replacement.51784660Foundation match helpCharles ThielKatrina JohnsAug 27, 2025, 2:35 PM
2/5Refund came through but was 30 dollars short and no one can explain why.85332720Loyalty points not postingCharles ThielDarryl JacobiAug 8, 2025, 10:49 AM
10/11Already referred three friends. They all love it too.61416651Store experience feedbackCharles ThielLily RaynorAug 4, 2025, 4:27 PM
5/5The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin.21826480Refund not receivedCharles ThielJulie HodkiewiczJul 7, 2025, 9:45 AM
4/5Pretty good. Sara was nice, the system glitched once but she powered through.05765992Influencer code not workingCharles ThielChaz RennerJun 9, 2025, 4:08 AM
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Properties

Customer
Name
Charles Thiel
Email
robbie.schinner-rosenbaum33@yahoo.com
Loyalty tier
Elite
Company
—
Skin type
dry
Loyalty points
—
Lifetime spend
1,278
Last purchase
Mar 3, 2026
Skin tone
fair
Foundation shade
28N
Skin concerns
—
Allergies / restrictions
latex-allergy, nickel-allergy
Favorite brands
Glossier, Dior, Chanel
YTD spend
—
App installed
No
App last opened
May 8, 2026
Email subscribed
Yes
Marketing segment
—
Last purchase amount
48
Total orders
30
Preferred category
tools
Tickets
Tickets
51
Last seen
May 2, 2026
Responses
Avg rating
4.40