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CustomersCharles Thiel

Charles Thiel

robbie.schinner-rosenbaum33@yahoo.com
Tickets51Responses10
Showing 1 - 50 of 50
External ID
Subject
Status
Priority
Customer
Company
Assigned to
Channel
Tags
Resolution
Survey state
Response
QA
Signals
Created
Closed
44242929Birthday gift not receivedPendingNormalCharles Thiel—Chaz RennerEmail
shade-matchdamaged
-—Skipped———May 2, 2026-
29415971Wrong shade sentClosedNormalCharles Thiel—Chaz RennerChat
wholesale
8h○Sent, no reply———Apr 29, 2026May 3, 2026
38670520Discount code not workingPendingNormalCharles Thiel—Mr. Eliza Gerhold IVChat
samples
-—Skipped———Apr 23, 2026-
14753540Item authenticity concernSolvedNormalCharles Thiel—Mr. Lonie HudsonEmail
shippingapp
5h○Sent, no reply———Apr 14, 2026-
25833578Refund not receivedSolvedNormalCharles Thiel—Mr. Skyla TrantowEmail
gift-card
23h○Sent, no reply———Mar 13, 2026-
25487221App login problemOpenNormalCharles Thiel—Mr. Eliza Gerhold IVChat
wholesale
-—Skipped———Mar 6, 2026-
36922298Cancel subscription / Auto-replenishSolvedLowCharles Thiel—Lily RaynorEmail
wholesalereturnsshipping
3h○Sent, no reply———Mar 1, 2026-
45488392Discount code not workingSolvedHighCharles Thiel—Ignatius CummerataEmail
bopisappvip
2h●Responded4/5——Feb 27, 2026-
54429997Loyalty points not postingSolvedNormalCharles Thiel—Mr. Eliza Gerhold IVEmail
shade-match
14h○Sent, no reply———Feb 20, 2026-
58318803BOPIS order cancelled at storeClosedUrgentCharles Thiel—Leonard Waters-HowellEmail
shippingsamples
1d 9h○Sent, no reply———Jan 29, 2026Feb 3, 2026
57806069Pro discount enrollmentOpenNormalCharles Thiel—Eula McKenzieChat—-—Skipped———Jan 28, 2026-
72748936Wrong shade sentPendingNormalCharles Thiel—Tommy KuvalisPhone
shippingloyalty
-—Skipped———Jan 17, 2026-
99629694Where is my order?ClosedNormalCharles Thiel—Mr. Eliza Gerhold IVPhone
shipping
3h⊘Not fired———Jan 17, 2026Jan 18, 2026
50752301Refund not receivedOpenLowCharles Thiel—Kip Schroeder IVEmail
app
-—Skipped———Jan 15, 2026-
77358176Influencer code not workingSolvedNormalCharles Thiel—Julie HodkiewiczChat—23h●Responded5/5——Jan 15, 2026-
28483857Discount code not workingSolvedNormalCharles Thiel—Eula McKenzieEmail—23h○Sent, no reply———Jan 6, 2026-
14517758Influencer code not workingSolvedNormalCharles Thiel—Ignatius CummerataEmail
app
1h○Sent, no reply———Jan 5, 2026-
71754444Klarna / Afterpay split issueSolvedLowCharles Thiel—Kip Schroeder IVEmail
damagedloyalty
4h●Responded4/5——Dec 26, 2025-
59343194Return after 30-day windowSolvedNormalCharles Thiel—Mr. Skyla TrantowChat
wholesalefragrance
1h○Sent, no reply———Dec 4, 2025-
85179733Missing items in shipmentSolvedLowCharles Thiel—Garth DooleyChat
damaged
1d 18h○Sent, no reply———Nov 30, 2025-
97582197BOPIS order cancelled at storePendingLowCharles Thiel—Katrina JohnsChat—-—Skipped———Nov 25, 2025-
67263528Influencer code not workingClosedHighCharles Thiel—Ignatius CummerataEmail
damagedrefund
5d 11h●Responded3/5——Nov 25, 2025Dec 6, 2025
86481887Restock alert for backorderOpenLowCharles Thiel—Julie HodkiewiczChat—-—Skipped———Nov 18, 2025-
92299383Allergic reaction concernPendingLowCharles Thiel—Tommy KuvalisEmail
bopis
-—Skipped———Nov 11, 2025-
35494872Influencer code not workingSolvedNormalCharles Thiel—Chaz RennerChat
vip
3h○Sent, no reply———Nov 7, 2025-
21916866Influencer code not workingPendingLowCharles Thiel—Mr. Eliza Gerhold IVEmail
samplesshade-match
-—Skipped———Nov 7, 2025-
69662698Influencer code not workingSolvedLowCharles Thiel—Eula McKenzieEmail
shade-match
1h○Sent, no reply———Nov 5, 2025-
79246153Question about product ingredientsSolvedNormalCharles Thiel—Kip Schroeder IVChat
gift-cardvip
3d○Sent, no reply———Oct 22, 2025-
27680574App crashes at checkoutClosedNormalCharles Thiel—Ignatius CummerataEmail
shade-matchvip
3d○Sent, no reply———Oct 5, 2025Oct 15, 2025
13536813Shipping cost questionClosedNormalCharles Thiel—Amely PacochaEmail
wholesale
2h⊘Not fired———Sep 30, 2025Oct 4, 2025
93033045Address change after shippingClosedHighCharles Thiel—Katrina JohnsChat
damagedreturnsapp
2d 3h○Sent, no reply———Sep 23, 2025Oct 2, 2025
05641348Klarna / Afterpay split issueSolvedNormalCharles Thiel—Kip Schroeder IVEmail
wholesalerefundreturns
1d 1h●Responded4/5——Sep 19, 2025-
42481092Shipping cost questionSolvedHighCharles Thiel—Amely PacochaEmail
app
8h○Sent, no reply———Sep 5, 2025-
21018431Allergic reaction concernPendingHighCharles Thiel—Mr. Cade SengerChat
shade-match
-—Skipped———Sep 4, 2025-
71553318Birthday gift not receivedSolvedUrgentCharles Thiel—Julie HodkiewiczEmail
bopisshade-match
5h○Sent, no reply———Sep 2, 2025-
99682556Store experience feedbackSolvedLowCharles Thiel—Mr. Eliza Gerhold IVPhone
refund
1d 11h○Sent, no reply———Sep 2, 2025-
66634443Store experience feedbackSolvedLowCharles Thiel—Darryl JacobiChat—21h○Sent, no reply———Sep 1, 2025-
77234857Birthday gift not receivedOpenLowCharles Thiel—Eula McKenziePhone
bopis
-—Skipped———Aug 22, 2025-
29880354Insider tier issuePendingUrgentCharles Thiel—Yazmin JastEmail
wholesale
-—Skipped———Aug 22, 2025-
51784660Foundation match helpSolvedLowCharles Thiel—Katrina JohnsEmail
app
4d 14h●Responded3/5——Aug 21, 2025-
53600305Missing items in shipmentPendingNormalCharles Thiel—Miss Amber Hintz Sr.Email
shipping
-—Skipped———Aug 17, 2025-
07411115Where is my order?OpenNormalCharles Thiel—Eula McKenzieEmail
app
-—Skipped———Aug 8, 2025-
61416651Store experience feedbackSolvedHighCharles Thiel—Lily RaynorEmail
refundbopiswholesale
6h●Responded10/11——Aug 2, 2025-
85332720Loyalty points not postingSolvedNormalCharles Thiel—Darryl JacobiEmail
fragrance
7d 9h●Responded2/5——Jul 30, 2025-
21826480Refund not receivedSolvedNormalCharles Thiel—Julie HodkiewiczEmail—8h●Responded5/5——Jul 5, 2025-
15285091Shipping cost questionClosedLowCharles Thiel—Mr. Eliza Gerhold IVChat—2h○Sent, no reply———Jun 23, 2025Jun 30, 2025
09335396Wrong shade sentOpenNormalCharles Thiel—Julie HodkiewiczPhone
bopisloyalty
-—Skipped———Jun 20, 2025-
05765992Influencer code not workingSolvedNormalCharles Thiel—Chaz RennerEmail
shipping
2d●Responded4/5——Jun 5, 2025-
43663066Gift card balance questionPendingNormalCharles Thiel—Kaela FriesenEmail
damagedloyaltyshade-match
-—Skipped———Jun 2, 2025-
96868265Loyalty points not postingClosedNormalCharles Thiel—Faith HilllEmail
shade-matchreturns
2h○Sent, no reply———May 31, 2025Jun 5, 2025
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Properties

Customer
Name
Charles Thiel
Email
robbie.schinner-rosenbaum33@yahoo.com
Loyalty tier
Elite
Company
—
Skin type
dry
Loyalty points
—
Lifetime spend
1,278
Last purchase
Mar 3, 2026
Skin tone
fair
Foundation shade
28N
Skin concerns
—
Allergies / restrictions
latex-allergy, nickel-allergy
Favorite brands
Glossier, Dior, Chanel
YTD spend
—
App installed
No
App last opened
May 8, 2026
Email subscribed
Yes
Marketing segment
—
Last purchase amount
48
Total orders
30
Preferred category
tools
Tickets
Tickets
51
Last seen
May 2, 2026
Responses
Avg rating
4.40