Charles Thiel
robbie.schinner-rosenbaum33@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44242929 | Birthday gift not received | Pending | Normal | Charles Thiel | — |  Chaz Renner | shade-matchdamaged | - | —Skipped | — | — | — | May 2, 2026 | - | |
| 29415971 | Wrong shade sent | Closed | Normal | Charles Thiel | — | Chaz Renner | Chat | wholesale | 8h | ○Sent, no reply | — | — | — | Apr 29, 2026 | May 3, 2026 |
| 38670520 | Discount code not working | Pending | Normal | Charles Thiel | — |  Mr. Eliza Gerhold IV | Chat | samples | - | —Skipped | — | — | — | Apr 23, 2026 | - |
| 14753540 | Item authenticity concern | Solved | Normal | Charles Thiel | — |  Mr. Lonie Hudson | shippingapp | 5h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 25833578 | Refund not received | Solved | Normal | Charles Thiel | — |  Mr. Skyla Trantow | gift-card | 23h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 25487221 | App login problem | Open | Normal | Charles Thiel | — | Mr. Eliza Gerhold IV | Chat | wholesale | - | —Skipped | — | — | — | Mar 6, 2026 | - |
| 36922298 | Cancel subscription / Auto-replenish | Solved | Low | Charles Thiel | — |  Lily Raynor | wholesalereturnsshipping | 3h | ○Sent, no reply | — | — | — | Mar 1, 2026 | - | |
| 45488392 | Discount code not working | Solved | High | Charles Thiel | — |  Ignatius Cummerata | bopisappvip | 2h | ●Responded | 4/5 | — | — | Feb 27, 2026 | - | |
| 54429997 | Loyalty points not posting | Solved | Normal | Charles Thiel | — | Mr. Eliza Gerhold IV | shade-match | 14h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 58318803 | BOPIS order cancelled at store | Closed | Urgent | Charles Thiel | — |  Leonard Waters-Howell | shippingsamples | 1d 9h | ○Sent, no reply | — | — | — | Jan 29, 2026 | Feb 3, 2026 | |
| 57806069 | Pro discount enrollment | Open | Normal | Charles Thiel | — |  Eula McKenzie | Chat | — | - | —Skipped | — | — | — | Jan 28, 2026 | - |
| 72748936 | Wrong shade sent | Pending | Normal | Charles Thiel | — |  Tommy Kuvalis | Phone | shippingloyalty | - | —Skipped | — | — | — | Jan 17, 2026 | - |
| 99629694 | Where is my order? | Closed | Normal | Charles Thiel | — | Mr. Eliza Gerhold IV | Phone | shipping | 3h | ⊘Not fired | — | — | — | Jan 17, 2026 | Jan 18, 2026 |
| 50752301 | Refund not received | Open | Low | Charles Thiel | — |  Kip Schroeder IV | app | - | —Skipped | — | — | — | Jan 15, 2026 | - | |
| 77358176 | Influencer code not working | Solved | Normal | Charles Thiel | — |  Julie Hodkiewicz | Chat | — | 23h | ●Responded | 5/5 | — | — | Jan 15, 2026 | - |
| 28483857 | Discount code not working | Solved | Normal | Charles Thiel | — | Eula McKenzie | — | 23h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - | |
| 14517758 | Influencer code not working | Solved | Normal | Charles Thiel | — | Ignatius Cummerata | app | 1h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |
| 71754444 | Klarna / Afterpay split issue | Solved | Low | Charles Thiel | — | Kip Schroeder IV | damagedloyalty | 4h | ●Responded | 4/5 | — | — | Dec 26, 2025 | - | |
| 59343194 | Return after 30-day window | Solved | Normal | Charles Thiel | — | Mr. Skyla Trantow | Chat | wholesalefragrance | 1h | ○Sent, no reply | — | — | — | Dec 4, 2025 | - |
| 85179733 | Missing items in shipment | Solved | Low | Charles Thiel | — |  Garth Dooley | Chat | damaged | 1d 18h | ○Sent, no reply | — | — | — | Nov 30, 2025 | - |
| 97582197 | BOPIS order cancelled at store | Pending | Low | Charles Thiel | — |  Katrina Johns | Chat | — | - | —Skipped | — | — | — | Nov 25, 2025 | - |
| 67263528 | Influencer code not working | Closed | High | Charles Thiel | — | Ignatius Cummerata | damagedrefund | 5d 11h | ●Responded | 3/5 | — | — | Nov 25, 2025 | Dec 6, 2025 | |
| 86481887 | Restock alert for backorder | Open | Low | Charles Thiel | — | Julie Hodkiewicz | Chat | — | - | —Skipped | — | — | — | Nov 18, 2025 | - |
| 92299383 | Allergic reaction concern | Pending | Low | Charles Thiel | — | Tommy Kuvalis | bopis | - | —Skipped | — | — | — | Nov 11, 2025 | - | |
| 35494872 | Influencer code not working | Solved | Normal | Charles Thiel | — | Chaz Renner | Chat | vip | 3h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - |
| 21916866 | Influencer code not working | Pending | Low | Charles Thiel | — | Mr. Eliza Gerhold IV | samplesshade-match | - | —Skipped | — | — | — | Nov 7, 2025 | - | |
| 69662698 | Influencer code not working | Solved | Low | Charles Thiel | — | Eula McKenzie | shade-match | 1h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - | |
| 79246153 | Question about product ingredients | Solved | Normal | Charles Thiel | — | Kip Schroeder IV | Chat | gift-cardvip | 3d | ○Sent, no reply | — | — | — | Oct 22, 2025 | - |
| 27680574 | App crashes at checkout | Closed | Normal | Charles Thiel | — | Ignatius Cummerata | shade-matchvip | 3d | ○Sent, no reply | — | — | — | Oct 5, 2025 | Oct 15, 2025 | |
| 13536813 | Shipping cost question | Closed | Normal | Charles Thiel | — |  Amely Pacocha | wholesale | 2h | ⊘Not fired | — | — | — | Sep 30, 2025 | Oct 4, 2025 | |
| 93033045 | Address change after shipping | Closed | High | Charles Thiel | — | Katrina Johns | Chat | damagedreturnsapp | 2d 3h | ○Sent, no reply | — | — | — | Sep 23, 2025 | Oct 2, 2025 |
| 05641348 | Klarna / Afterpay split issue | Solved | Normal | Charles Thiel | — | Kip Schroeder IV | wholesalerefundreturns | 1d 1h | ●Responded | 4/5 | — | — | Sep 19, 2025 | - | |
| 42481092 | Shipping cost question | Solved | High | Charles Thiel | — | Amely Pacocha | app | 8h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | |
| 21018431 | Allergic reaction concern | Pending | High | Charles Thiel | — |  Mr. Cade Senger | Chat | shade-match | - | —Skipped | — | — | — | Sep 4, 2025 | - |
| 71553318 | Birthday gift not received | Solved | Urgent | Charles Thiel | — | Julie Hodkiewicz | bopisshade-match | 5h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 99682556 | Store experience feedback | Solved | Low | Charles Thiel | — | Mr. Eliza Gerhold IV | Phone | refund | 1d 11h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - |
| 66634443 | Store experience feedback | Solved | Low | Charles Thiel | — |  Darryl Jacobi | Chat | — | 21h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - |
| 77234857 | Birthday gift not received | Open | Low | Charles Thiel | — | Eula McKenzie | Phone | bopis | - | —Skipped | — | — | — | Aug 22, 2025 | - |
| 29880354 | Insider tier issue | Pending | Urgent | Charles Thiel | — |  Yazmin Jast | wholesale | - | —Skipped | — | — | — | Aug 22, 2025 | - | |
| 51784660 | Foundation match help | Solved | Low | Charles Thiel | — | Katrina Johns | app | 4d 14h | ●Responded | 3/5 | — | — | Aug 21, 2025 | - | |
| 53600305 | Missing items in shipment | Pending | Normal | Charles Thiel | — |  Miss Amber Hintz Sr. | shipping | - | —Skipped | — | — | — | Aug 17, 2025 | - | |
| 07411115 | Where is my order? | Open | Normal | Charles Thiel | — | Eula McKenzie | app | - | —Skipped | — | — | — | Aug 8, 2025 | - | |
| 61416651 | Store experience feedback | Solved | High | Charles Thiel | — | Lily Raynor | refundbopiswholesale | 6h | ●Responded | 10/11 | — | — | Aug 2, 2025 | - | |
| 85332720 | Loyalty points not posting | Solved | Normal | Charles Thiel | — | Darryl Jacobi | fragrance | 7d 9h | ●Responded | 2/5 | — | — | Jul 30, 2025 | - | |
| 21826480 | Refund not received | Solved | Normal | Charles Thiel | — | Julie Hodkiewicz | — | 8h | ●Responded | 5/5 | — | — | Jul 5, 2025 | - | |
| 15285091 | Shipping cost question | Closed | Low | Charles Thiel | — | Mr. Eliza Gerhold IV | Chat | — | 2h | ○Sent, no reply | — | — | — | Jun 23, 2025 | Jun 30, 2025 |
| 09335396 | Wrong shade sent | Open | Normal | Charles Thiel | — | Julie Hodkiewicz | Phone | bopisloyalty | - | —Skipped | — | — | — | Jun 20, 2025 | - |
| 05765992 | Influencer code not working | Solved | Normal | Charles Thiel | — | Chaz Renner | shipping | 2d | ●Responded | 4/5 | — | — | Jun 5, 2025 | - | |
| 43663066 | Gift card balance question | Pending | Normal | Charles Thiel | — |  Kaela Friesen | damagedloyaltyshade-match | - | —Skipped | — | — | — | Jun 2, 2025 | - | |
| 96868265 | Loyalty points not posting | Closed | Normal | Charles Thiel | — |  Faith Hilll | shade-matchreturns | 2h | ○Sent, no reply | — | — | — | May 31, 2025 | Jun 5, 2025 |