Roberto Kovacek
edyth_okuneva@yahoo.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 62892480Shipping cost question | Roberto Kovacek |  Lily Raynor | May 7, 2026, 10:33 AM |
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 35087227BOPIS pickup not ready | Roberto Kovacek |  Darryl Jacobi | Apr 28, 2026, 6:40 PM |
| 3/5 | Required more steps than it should have for a simple shade exchange. | 37525375Shipping cost question | Roberto Kovacek |  Chaz Renner | Mar 15, 2026, 7:02 PM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 33531037Where is my order? | Roberto Kovacek |  Julie Hodkiewicz | Jan 10, 2026, 4:35 AM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 07488043Missing samples in order | Roberto Kovacek |  Katrina Johns | Dec 31, 2025, 3:52 AM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 90792662Allergic reaction concern | Roberto Kovacek |  Yazmin Jast | Nov 21, 2025, 10:21 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 03459403Cancel order request | Roberto Kovacek |  Miss Amber Hintz Sr. | Oct 23, 2025, 6:11 PM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 69042407Missing samples in order | Roberto Kovacek |  Leonard Waters-Howell | Jul 17, 2025, 12:41 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 94147706Cancel subscription / Auto-replenish | Roberto Kovacek | Yazmin Jast | Jun 14, 2025, 2:59 PM |