Roberto Kovacek
edyth_okuneva@yahoo.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 48259269 | Cancel order request | Pending | Normal | Roberto Kovacek | — |  Kaela Friesen | Phone | samples | - | —Skipped | — | — | — | May 21, 2026 | - |
| 56408332 | Return after 30-day window | Solved | High | Roberto Kovacek | — |  Mr. Skyla Trantow | — | 5h | ⊘Not fired | — | — | — | May 18, 2026 | - | |
| 62892480 | Shipping cost question | Solved | Normal | Roberto Kovacek | — |  Lily Raynor | wholesale | 18h | ●Responded | 4/5 | — | — | May 6, 2026 | - | |
| 76810669 | Discount code not working | Closed | High | Roberto Kovacek | — |  Faith Hilll | shippingsamples | 1d 3h | ○Sent, no reply | — | — | — | Apr 28, 2026 | May 4, 2026 | |
| 35087227 | BOPIS pickup not ready | Closed | High | Roberto Kovacek | — |  Darryl Jacobi | Chat | samplesrefund | 3h | ●Responded | 5/5 | — | — | Apr 27, 2026 | May 4, 2026 |
| 89589431 | Return after 30-day window | Closed | Normal | Roberto Kovacek | — |  Miss Amber Hintz Sr. | Chat | influencergift-card | 2d 21h | ○Sent, no reply | — | — | — | Apr 23, 2026 | Apr 29, 2026 |
| 22442245 | Wrong shade sent | Solved | Normal | Roberto Kovacek | — |  Oscar O'Hara | vip | 1h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - | |
| 27240103 | Discount code not working | Solved | Low | Roberto Kovacek | — | Kaela Friesen | Chat | app | 6h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - |
| 01828275 | Birthday gift not received | Solved | High | Roberto Kovacek | — |  Tommy Kuvalis | Chat | loyaltyrefundreturns | 23h | ⊘Not fired | — | — | — | Mar 30, 2026 | - |
| 85212788 | Lost package follow-up | Solved | Normal | Roberto Kovacek | — | Mr. Skyla Trantow | — | 2d 23h | ○Sent, no reply | — | — | — | Mar 15, 2026 | - | |
| 37525375 | Shipping cost question | Closed | Normal | Roberto Kovacek | — |  Chaz Renner | wholesaledamaged | 16h | ●Responded | 3/5 | — | — | Mar 13, 2026 | Mar 20, 2026 | |
| 45212860 | Gift card balance question | Pending | Normal | Roberto Kovacek | — | Kaela Friesen | — | - | —Skipped | — | — | — | Feb 25, 2026 | - | |
| 59066896 | Klarna / Afterpay split issue | Closed | High | Roberto Kovacek | — |  Yazmin Jast | apprefund | 20h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 19, 2026 | |
| 02001543 | Item authenticity concern | Solved | Normal | Roberto Kovacek | — |  Mr. Cade Senger | Chat | shade-match | 2h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - |
| 01954968 | Birthday gift not received | Closed | Normal | Roberto Kovacek | — | Lily Raynor | wholesaleshipping | 5h | ○Sent, no reply | — | — | — | Jan 8, 2026 | Jan 11, 2026 | |
| 33531037 | Where is my order? | Solved | Normal | Roberto Kovacek | — |  Julie Hodkiewicz | — | 1d 20h | ●Responded | 2/5 | — | — | Jan 6, 2026 | - | |
| 07488043 | Missing samples in order | Solved | Normal | Roberto Kovacek | — |  Katrina Johns | Phone | — | 1h | ●Responded | 4/5 | — | — | Dec 30, 2025 | - |
| 18183298 | Order arrived damaged | Closed | Normal | Roberto Kovacek | — |  Mr. Lonie Hudson | Chat | vipwholesaleapp | 5h | ⊘Not fired | — | — | — | Nov 21, 2025 | Nov 22, 2025 |
| 90792662 | Allergic reaction concern | Solved | Urgent | Roberto Kovacek | — | Yazmin Jast | Chat | vip | 12h | ●Responded | 5/5 | — | — | Nov 20, 2025 | - |
| 95360768 | Klarna / Afterpay split issue | Open | Low | Roberto Kovacek | — | Yazmin Jast | vip | - | —Skipped | — | — | — | Nov 10, 2025 | - | |
| 56672161 | Allergic reaction concern | Solved | High | Roberto Kovacek | — | Mr. Skyla Trantow | Chat | samplesshade-matchgift-card | 6h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - |
| 93122856 | Allergic reaction concern | Pending | Normal | Roberto Kovacek | — |  Jacklyn Dare | Chat | refundshade-matchfragrance | - | —Skipped | — | — | — | Oct 31, 2025 | - |
| 84072130 | Return after 30-day window | Solved | Normal | Roberto Kovacek | — | Lily Raynor | fragrancedamaged | 1h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |
| 71343752 | Wrong shade sent | Solved | Normal | Roberto Kovacek | — | Faith Hilll | shippingbopis | 6h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |
| 03459403 | Cancel order request | Solved | Normal | Roberto Kovacek | — | Miss Amber Hintz Sr. | refundfragrancewholesale | 4h | ●Responded | 4/5 | — | — | Oct 22, 2025 | - | |
| 11030230 | Missing samples in order | Open | Normal | Roberto Kovacek | — | Tommy Kuvalis | returns | - | —Skipped | — | — | — | Oct 11, 2025 | - | |
| 17407023 | Question about product ingredients | Closed | Normal | Roberto Kovacek | — | Tommy Kuvalis | vip | 5d 5h | ○Sent, no reply | — | — | — | Sep 30, 2025 | Oct 12, 2025 | |
| 77615427 | Wholesale order question | Solved | Normal | Roberto Kovacek | — | Yazmin Jast | Phone | loyaltyvip | 2h | ⊘Not fired | — | — | — | Sep 26, 2025 | - |
| 92376201 | Refund not received | Closed | Normal | Roberto Kovacek | — | Mr. Lonie Hudson | Phone | loyalty | 3h | ○Sent, no reply | — | — | — | Sep 23, 2025 | Sep 28, 2025 |
| 56839172 | Allergic reaction concern | Solved | Low | Roberto Kovacek | — |  Leonard Waters-Howell | Chat | damagedvipshipping | 4d 17h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - |
| 52320114 | Discount code not working | Solved | Normal | Roberto Kovacek | — | Oscar O'Hara | Chat | refund | 3h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - |
| 39232453 | Address change after shipping | Pending | Normal | Roberto Kovacek | — | Julie Hodkiewicz | Social | influencergift-card | - | —Skipped | — | — | — | Jul 26, 2025 | - |
| 80443670 | Store experience feedback | Solved | Normal | Roberto Kovacek | — |  Mr. Eliza Gerhold IV | Chat | — | 1h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - |
| 88064235 | Shipping cost question | Closed | Normal | Roberto Kovacek | — | Faith Hilll | Chat | damagedwholesalevip | 2d 4h | ○Sent, no reply | — | — | — | Jul 24, 2025 | Jul 29, 2025 |
| 69042407 | Missing samples in order | Solved | Normal | Roberto Kovacek | — | Leonard Waters-Howell | samplesdamaged | 3h | ●Responded | 2/5 | — | — | Jul 16, 2025 | - | |
| 87231780 | Allergic reaction concern | Pending | Normal | Roberto Kovacek | — |  Garth Dooley | loyaltyshade-match | - | —Skipped | — | — | — | Jun 21, 2025 | - | |
| 94147706 | Cancel subscription / Auto-replenish | Solved | Normal | Roberto Kovacek | — | Yazmin Jast | damagedshade-match | 6h | ●Responded | 5/5 | — | — | Jun 12, 2025 | - | |
| 27920573 | Gift card balance question | Closed | Normal | Roberto Kovacek | — | Mr. Eliza Gerhold IV | Phone | samplesreturnsrefund | 22h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 12, 2025 |