Rachael Kautzer
lupe63@gmail.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Bloom understands what a beauty customer actually wants. | 94325505Birthday gift not received | Apr 24, 2026, 12:20 AM | ||
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 99493252Foundation match help | Apr 7, 2026, 3:23 PM | ||
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 57126879Restock alert for backorder | Feb 5, 2026, 5:04 PM | ||
| 2/5 | Faster customer service response times. | 33993483Insider tier issue | Jan 17, 2026, 5:34 AM | ||
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 58238840Gift card balance question | Sep 10, 2025, 4:16 PM | ||
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 06579894Missing items in shipment | Sep 9, 2025, 10:31 AM | ||
| 2/5 | The BOPIS pickup was a disaster. Hour-long wait at the store. | 75168586Missing samples in order | Aug 3, 2025, 8:17 PM | ||
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 30537740App login problem | Jun 16, 2025, 3:52 AM | ||
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 15859989Store experience feedback | Jun 4, 2025, 9:59 AM |