Rachael Kautzer
lupe63@gmail.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Bloom understands what a beauty customer actually wants. | 94325505Birthday gift not received | Rachael Kautzer |  Mr. Eliza Gerhold IV | Apr 24, 2026, 12:20 AM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 99493252Foundation match help | Rachael Kautzer |  Yazmin Jast | Apr 7, 2026, 3:23 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 57126879Restock alert for backorder | Rachael Kautzer |  Chaz Renner | Feb 5, 2026, 5:04 PM |
| 2/5 | Faster customer service response times. | 33993483Insider tier issue | Rachael Kautzer |  Lily Raynor | Jan 17, 2026, 5:34 AM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 58238840Gift card balance question | Rachael Kautzer |  Miss Amber Hintz Sr. | Sep 10, 2025, 4:16 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 06579894Missing items in shipment | Rachael Kautzer |  Julie Hodkiewicz | Sep 9, 2025, 10:31 AM |
| 2/5 | The BOPIS pickup was a disaster. Hour-long wait at the store. | 75168586Missing samples in order | Rachael Kautzer |  Faith Hilll | Aug 3, 2025, 8:17 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 30537740App login problem | Rachael Kautzer | Faith Hilll | Jun 16, 2025, 3:52 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 15859989Store experience feedback | Rachael Kautzer |  Tommy Kuvalis | Jun 4, 2025, 9:59 AM |