Rachael Kautzer
lupe63@gmail.com
Showing 1 - 31 of 31
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26043570 | Gift card balance question | Pending | Normal | Rachael Kautzer | — |  Chaz Renner | vip | - | —Skipped | — | — | — | May 7, 2026 | - | |
| 94325505 | Birthday gift not received | Solved | Low | Rachael Kautzer | — |  Mr. Eliza Gerhold IV | — | 22h | ●Responded | 10/11 | — | — | Apr 21, 2026 | - | |
| 99493252 | Foundation match help | Solved | Normal | Rachael Kautzer | — |  Yazmin Jast | Chat | — | 7h | ●Responded | 5/5 | — | — | Apr 6, 2026 | - |
| 97228368 | Discount code not working | Solved | Normal | Rachael Kautzer | — |  Oscar O'Hara | — | 2h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 30721535 | BOPIS order cancelled at store | Solved | Normal | Rachael Kautzer | — | Yazmin Jast | Chat | shippingwholesalerefund | 14h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - |
| 57126879 | Restock alert for backorder | Closed | Normal | Rachael Kautzer | — | Chaz Renner | Chat | appgift-card | 18h | ●Responded | 10/11 | — | — | Feb 4, 2026 | Feb 10, 2026 |
| 33993483 | Insider tier issue | Solved | Normal | Rachael Kautzer | — |  Lily Raynor | wholesaleappinfluencer | 10h | ●Responded | 2/5 | — | — | Jan 15, 2026 | - | |
| 75097419 | Address change after shipping | Solved | Normal | Rachael Kautzer | — | Lily Raynor | — | 18h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 69891464 | Price match request | Solved | Normal | Rachael Kautzer | — | Mr. Eliza Gerhold IV | Phone | returnsbopisdamaged | 5h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - |
| 55675809 | Address change after shipping | Pending | Normal | Rachael Kautzer | — |  Katrina Johns | — | - | —Skipped | — | — | — | Nov 6, 2025 | - | |
| 59752933 | Return after 30-day window | Closed | Normal | Rachael Kautzer | — |  Leonard Waters-Howell | influencergift-cardshipping | 1d 11h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 7, 2025 | |
| 77146486 | App login problem | Pending | Normal | Rachael Kautzer | — | Chaz Renner | refundgift-cardsamples | - | —Skipped | — | — | — | Oct 21, 2025 | - | |
| 83223498 | Discount code not working | Solved | Low | Rachael Kautzer | — |  Kaela Friesen | — | 19h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - | |
| 31663963 | Gift card balance question | Closed | High | Rachael Kautzer | — |  Julie Hodkiewicz | wholesalefragrancebopis | 4h | ○Sent, no reply | — | — | — | Oct 7, 2025 | Oct 14, 2025 | |
| 54737970 | Loyalty points not posting | Closed | Normal | Rachael Kautzer | — | Katrina Johns | — | 16h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 29, 2025 | |
| 66785166 | Missing samples in order | Solved | Normal | Rachael Kautzer | — |  Mr. Skyla Trantow | shippingshade-match | 3h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 58238840 | Gift card balance question | Closed | Low | Rachael Kautzer | — |  Miss Amber Hintz Sr. | shade-matchrefund | 9h | ●Responded | 9/11 | — | — | Sep 9, 2025 | Sep 16, 2025 | |
| 06579894 | Missing items in shipment | Solved | Normal | Rachael Kautzer | — | Julie Hodkiewicz | wholesale | 5h | ●Responded | 5/5 | — | — | Sep 8, 2025 | - | |
| 70500815 | Pro discount enrollment | Solved | Urgent | Rachael Kautzer | — |  Mr. Cade Senger | shade-matchfragrance | 6h | ⊘Not fired | — | — | — | Sep 4, 2025 | - | |
| 75168586 | Missing samples in order | Solved | Normal | Rachael Kautzer | — |  Faith Hilll | — | 1d 17h | ●Responded | 2/5 | — | — | Aug 1, 2025 | - | |
| 53585148 | Shipping cost question | Open | Normal | Rachael Kautzer | — |  Ignatius Cummerata | — | - | —Skipped | — | — | — | Jul 22, 2025 | - | |
| 98696224 | Lost package follow-up | Solved | High | Rachael Kautzer | — |  Mr. Lonie Hudson | Chat | returnsappshipping | 17h | ○Sent, no reply | — | — | — | Jul 19, 2025 | - |
| 01050796 | Allergic reaction concern | Solved | High | Rachael Kautzer | — | Yazmin Jast | Chat | shippingvipsamples | 12h | ⊘Not fired | — | — | — | Jul 7, 2025 | - |
| 71026397 | Return after 30-day window | Pending | High | Rachael Kautzer | — | Leonard Waters-Howell | Chat | fragranceshipping | - | —Skipped | — | — | — | Jul 5, 2025 | - |
| 92214785 | Influencer code not working | Closed | Normal | Rachael Kautzer | — | Mr. Cade Senger | Chat | wholesale | 3h | ○Sent, no reply | — | — | — | Jun 28, 2025 | Jul 2, 2025 |
| 16605056 | Gift card balance question | Solved | Normal | Rachael Kautzer | — | Yazmin Jast | damaged | 2d 5h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - | |
| 30537740 | App login problem | Closed | High | Rachael Kautzer | — | Faith Hilll | gift-carddamagedloyalty | 3h | ●Responded | 4/5 | — | — | Jun 15, 2025 | Jun 19, 2025 | |
| 22141766 | Pro discount enrollment | Open | Low | Rachael Kautzer | — |  Jacklyn Dare | damagedwholesale | - | —Skipped | — | — | — | Jun 13, 2025 | - | |
| 15859989 | Store experience feedback | Solved | Normal | Rachael Kautzer | — |  Tommy Kuvalis | Chat | — | 2h | ●Responded | 5/5 | — | — | Jun 3, 2025 | - |
| 82401991 | Price match request | Closed | High | Rachael Kautzer | — |  Steve O'Conner | returns | 5h | ○Sent, no reply | — | — | — | May 31, 2025 | Jun 1, 2025 | |
| 15584382 | Klarna / Afterpay split issue | Solved | High | Rachael Kautzer | — | Oscar O'Hara | gift-card | 2h | ○Sent, no reply | — | — | — | May 25, 2025 | - |