Rocky Koch
lionel.carroll66@yahoo.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | More transparent product authenticity guarantees. | 06989071BOPIS pickup not ready | Rocky Koch |  Yazmin Jast | Mar 8, 2026, 12:46 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 94529685Where is my order? | Rocky Koch |  Kip Schroeder IV | Jan 12, 2026, 11:48 PM |
| 9/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 19298398Wholesale order question | Rocky Koch |  Mr. Skyla Trantow | Nov 16, 2025, 9:46 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 69487152Refund not received | Rocky Koch |  Kaela Friesen | Oct 10, 2025, 4:52 PM |
| 9/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 32391715Discount code not working | Rocky Koch |  Katrina Johns | Sep 19, 2025, 2:07 AM |
| 1/5 | The app, website, and store gave me three different return policies. | 19403735Shipping cost question | Rocky Koch |  Chaz Renner | Sep 9, 2025, 8:07 AM |
| 4/5 | Better samples program — let me actually pick what I want to try. | 77235095Store experience feedback | Rocky Koch | Chaz Renner | Aug 31, 2025, 9:40 AM |
| 7/11 | Generally good. A few things could be better but no complaints. | 44822853Insider tier issue | Rocky Koch |  Dr. Mandy McLaughlin | Jul 25, 2025, 2:16 PM |
| 2/5 | The BOPIS pickup was a disaster. Hour-long wait at the store. | 21182701Item authenticity concern | Rocky Koch |  Vilma Gusikowski | Jun 5, 2025, 1:25 PM |