Cortney Lakin
molly.hayes25@yahoo.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 30598739App crashes at checkout | Cortney Lakin |  Mr. Lonie Hudson | Apr 16, 2026, 4:06 AM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 20000567App crashes at checkout | Cortney Lakin |  Oscar O'Hara | Mar 31, 2026, 4:13 AM |
| 4/5 | Improve the BOPIS experience in stores. | 61423525Refund not received | Cortney Lakin |  Faith Hilll | Feb 14, 2026, 12:41 PM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 73684630Foundation match help | Cortney Lakin | Mr. Lonie Hudson | Jan 15, 2026, 1:30 AM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 53625148BOPIS order cancelled at store | Cortney Lakin |  Miss Amber Hintz Sr. | Dec 19, 2025, 2:10 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 94493040Cancel order request | Cortney Lakin |  Vilma Gusikowski | Nov 16, 2025, 7:49 PM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 17979651Question about product ingredients | Cortney Lakin |  Garth Dooley | Oct 29, 2025, 10:27 AM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 45968423Shipping cost question | Cortney Lakin | Vilma Gusikowski | Oct 18, 2025, 8:07 AM |
| 9/11 | The selection, the service, the app — all top tier. | 19889164Item authenticity concern | Cortney Lakin | Vilma Gusikowski | Oct 7, 2025, 7:22 PM |
| 1/5 | I waited 45 minutes in chat queue just to be told they'd email me. | 12091949Cancel subscription / Auto-replenish | Cortney Lakin | Garth Dooley | Oct 4, 2025, 11:31 AM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 73811544Loyalty points not posting | Cortney Lakin | Faith Hilll | Jul 22, 2025, 6:51 PM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 66899908Lost package follow-up | Cortney Lakin |  Jacklyn Dare | Jun 20, 2025, 5:09 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 57514747BOPIS order cancelled at store | Cortney Lakin |  Tommy Kuvalis | Jun 17, 2025, 7:43 AM |