HomeInbox
CustomersMr. Wallace Rau

Mr. Wallace Rau

alexys.weber99@hotmail.com
Tickets33Responses8
Showing 1 - 8 of 8
Rating
Comment
Ticket
Customer
Team member
Responded
7/11I'm a regular customer but I don't evangelize.12195301Cancel order requestMr. Wallace RauFaith HilllApr 23, 2026, 2:14 AM
3/5It's whatever. Got what I needed but no follow-through.67300006Address change after shippingMr. Wallace RauLily RaynorApr 19, 2026, 9:51 PM
4/5Pleasant experience. App is great, website still a bit clunky on mobile.52811903App crashes at checkoutMr. Wallace RauGarth DooleyOct 19, 2025, 12:02 PM
5/5Helped me redeem a gift card that wasn't scanning. Sorted in one chat.25240177Order arrived damagedMr. Wallace RauKaela FriesenOct 5, 2025, 2:34 PM
5/5They reshipped my order overnight after the package was lost. Top tier.63003517Where is my order?Mr. Wallace RauKatrina JohnsSep 22, 2025, 1:26 PM
1/5Agents kept transferring me, no one took ownership.29535122Question about product ingredientsMr. Wallace RauLily RaynorAug 23, 2025, 5:02 AM
7/11The Insider program is okay. Not as good as some competitors.95070639Cancel order requestMr. Wallace RauMr. Cade SengerJun 26, 2025, 8:53 AM
10/11Recommend to anyone who'll listen. Best loyalty program in the space.63804757Wrong shade sentMr. Wallace RauKatrina JohnsJun 8, 2025, 6:04 AM
Page 1 of 1

Properties

Customer
Name
Mr. Wallace Rau
Email
alexys.weber99@hotmail.com
Loyalty tier
Insider
Company
—
Skin type
—
Loyalty points
1,704
Lifetime spend
7,873
Last purchase
—
Skin tone
light
Foundation shade
52C
Skin concerns
dryness, sensitivity, hyperpigmentation
Allergies / restrictions
—
Favorite brands
Charlotte Tilbury, Maison Margiela, Le Labo
YTD spend
—
App installed
Yes
App last opened
Apr 28, 2026
Email subscribed
—
Marketing segment
active
Last purchase amount
—
Total orders
8
Preferred category
tools
Tickets
Tickets
33
Last seen
May 11, 2026
Responses
Avg rating
5.25