Mr. Wallace Rau
alexys.weber99@hotmail.com
Showing 1 - 33 of 33
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 58923205 | Lost package follow-up | Solved | Normal | Mr. Wallace Rau | — |  Mr. Cade Senger | Phone | — | 3d | ○Sent, no reply | — | — | — | May 11, 2026 | - |
| 55335475 | Missing samples in order | Solved | Normal | Mr. Wallace Rau | — |  Kaela Friesen | shade-matchvipreturns | 2h | ○Sent, no reply | — | — | — | May 2, 2026 | - | |
| 40901156 | Cancel order request | Open | Normal | Mr. Wallace Rau | — |  Ignatius Cummerata | bopis | - | —Skipped | — | — | — | Apr 25, 2026 | - | |
| 67300006 | Address change after shipping | Solved | Normal | Mr. Wallace Rau | — |  Lily Raynor | vipgift-cardshade-match | 2d 4h | ●Responded | 3/5 | — | — | Apr 17, 2026 | - | |
| 12195301 | Cancel order request | Solved | Normal | Mr. Wallace Rau | — |  Faith Hilll | wholesale | 5d 9h | ●Responded | 7/11 | — | — | Apr 16, 2026 | - | |
| 61309164 | Store experience feedback | Solved | Normal | Mr. Wallace Rau | — |  Tommy Kuvalis | bopissamples | 1d 2h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |
| 10489947 | Insider tier issue | Closed | Normal | Mr. Wallace Rau | — |  Kip Schroeder IV | wholesale | 7h | ○Sent, no reply | — | — | — | Feb 28, 2026 | Mar 5, 2026 | |
| 42156656 | App crashes at checkout | Closed | Normal | Mr. Wallace Rau | — | Ignatius Cummerata | shade-matchwholesaleshipping | 20h | ⊘Not fired | — | — | — | Feb 24, 2026 | Mar 3, 2026 | |
| 79182551 | Restock alert for backorder | Solved | Normal | Mr. Wallace Rau | — |  Miss Amber Hintz Sr. | — | 5h | ○Sent, no reply | — | — | — | Feb 18, 2026 | - | |
| 92419311 | Cancel subscription / Auto-replenish | Solved | Low | Mr. Wallace Rau | — |  Garth Dooley | Chat | bopisappshipping | 15h | ○Sent, no reply | — | — | — | Feb 15, 2026 | - |
| 14709695 | Foundation match help | Solved | Normal | Mr. Wallace Rau | — |  Mr. Lonie Hudson | shippingbopisfragrance | 23h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - | |
| 81645248 | Klarna / Afterpay split issue | Solved | Normal | Mr. Wallace Rau | — |  Amely Pacocha | refundfragranceshipping | 6h | ○Sent, no reply | — | — | — | Feb 1, 2026 | - | |
| 08307391 | Price match request | Solved | Normal | Mr. Wallace Rau | — | Kip Schroeder IV | Chat | gift-cardreturnsfragrance | 4h | ⊘Not fired | — | — | — | Jan 22, 2026 | - |
| 37173212 | Question about product ingredients | Closed | Normal | Mr. Wallace Rau | — |  Oscar O'Hara | — | 5h | ○Sent, no reply | — | — | — | Jan 16, 2026 | Jan 20, 2026 | |
| 24717658 | App crashes at checkout | Solved | Normal | Mr. Wallace Rau | — | Kip Schroeder IV | — | 1d 17h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 01238417 | App login problem | Closed | Normal | Mr. Wallace Rau | — | Oscar O'Hara | Chat | fragrancevipshade-match | 4h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 9, 2026 |
| 37323574 | Item authenticity concern | Closed | Low | Mr. Wallace Rau | — |  Yazmin Jast | shade-matchgift-cardbopis | 2h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 9, 2026 | |
| 57387083 | Gift card balance question | Closed | High | Mr. Wallace Rau | — | Tommy Kuvalis | loyaltyshipping | 2d 8h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Dec 2, 2025 | |
| 99750804 | Missing items in shipment | Closed | Normal | Mr. Wallace Rau | — |  Steve O'Conner | Social | — | 18h | ⊘Not fired | — | — | — | Oct 30, 2025 | Nov 5, 2025 |
| 52811903 | App crashes at checkout | Solved | High | Mr. Wallace Rau | — | Garth Dooley | appbopisshipping | 1h | ●Responded | 4/5 | — | — | Oct 18, 2025 | - | |
| 92969177 | Question about product ingredients | Closed | Normal | Mr. Wallace Rau | — |  Vilma Gusikowski | bopis | 2d 6h | ○Sent, no reply | — | — | — | Oct 16, 2025 | Oct 25, 2025 | |
| 25240177 | Order arrived damaged | Solved | Low | Mr. Wallace Rau | — | Kaela Friesen | Chat | vipsamplesloyalty | 20h | ●Responded | 5/5 | — | — | Oct 3, 2025 | - |
| 94388174 | Cancel subscription / Auto-replenish | Pending | Normal | Mr. Wallace Rau | — |  Dr. Mandy McLaughlin | loyaltywholesalesamples | - | —Skipped | — | — | — | Sep 28, 2025 | - | |
| 63003517 | Where is my order? | Solved | Normal | Mr. Wallace Rau | — |  Katrina Johns | — | 15h | ●Responded | 5/5 | — | — | Sep 21, 2025 | - | |
| 29535122 | Question about product ingredients | Solved | Normal | Mr. Wallace Rau | — | Lily Raynor | returnsshippingbopis | 16h | ●Responded | 1/5 | — | — | Aug 21, 2025 | - | |
| 86392353 | Store experience feedback | Solved | Normal | Mr. Wallace Rau | — | Dr. Mandy McLaughlin | fragrance | 8d 15h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |
| 21281527 | Klarna / Afterpay split issue | Closed | High | Mr. Wallace Rau | — | Garth Dooley | influencershipping | 6h | ○Sent, no reply | — | — | — | Aug 9, 2025 | Aug 10, 2025 | |
| 74172996 | Influencer code not working | Open | Normal | Mr. Wallace Rau | — |  Chaz Renner | Chat | influencerwholesale | - | —Skipped | — | — | — | Aug 2, 2025 | - |
| 99509008 | Lost package follow-up | Solved | Normal | Mr. Wallace Rau | — | Chaz Renner | Chat | — | 1h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - |
| 43531261 | Discount code not working | Solved | Normal | Mr. Wallace Rau | — |  Mr. Skyla Trantow | shade-matchloyalty | 14h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | |
| 95070639 | Cancel order request | Solved | Normal | Mr. Wallace Rau | — | Mr. Cade Senger | samples | 6h | ●Responded | 7/11 | — | — | Jun 25, 2025 | - | |
| 63804757 | Wrong shade sent | Solved | Normal | Mr. Wallace Rau | — | Katrina Johns | shippingbopis | 4h | ●Responded | 10/11 | — | — | Jun 7, 2025 | - | |
| 94723229 | Restock alert for backorder | Pending | Urgent | Mr. Wallace Rau | — | Miss Amber Hintz Sr. | Chat | app | - | —Skipped | — | — | — | Jun 6, 2025 | - |