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CustomersMr. Wallace Rau

Mr. Wallace Rau

alexys.weber99@hotmail.com
Tickets33Responses8
Showing 1 - 33 of 33
External ID
Subject
Status
Priority
Customer
Company
Assigned to
Channel
Tags
Resolution
Survey state
Response
QA
Signals
Created
Closed
58923205Lost package follow-upSolvedNormalMr. Wallace Rau—Mr. Cade SengerPhone—3d○Sent, no reply———May 11, 2026-
55335475Missing samples in orderSolvedNormalMr. Wallace Rau—Kaela FriesenEmail
shade-matchvipreturns
2h○Sent, no reply———May 2, 2026-
40901156Cancel order requestOpenNormalMr. Wallace Rau—Ignatius CummerataEmail
bopis
-—Skipped———Apr 25, 2026-
67300006Address change after shippingSolvedNormalMr. Wallace Rau—Lily RaynorEmail
vipgift-cardshade-match
2d 4h●Responded3/5——Apr 17, 2026-
12195301Cancel order requestSolvedNormalMr. Wallace Rau—Faith HilllEmail
wholesale
5d 9h●Responded7/11——Apr 16, 2026-
61309164Store experience feedbackSolvedNormalMr. Wallace Rau—Tommy KuvalisEmail
bopissamples
1d 2h○Sent, no reply———Mar 16, 2026-
10489947Insider tier issueClosedNormalMr. Wallace Rau—Kip Schroeder IVEmail
wholesale
7h○Sent, no reply———Feb 28, 2026Mar 5, 2026
42156656App crashes at checkoutClosedNormalMr. Wallace Rau—Ignatius CummerataEmail
shade-matchwholesaleshipping
20h⊘Not fired———Feb 24, 2026Mar 3, 2026
79182551Restock alert for backorderSolvedNormalMr. Wallace Rau—Miss Amber Hintz Sr.Email—5h○Sent, no reply———Feb 18, 2026-
92419311Cancel subscription / Auto-replenishSolvedLowMr. Wallace Rau—Garth DooleyChat
bopisappshipping
15h○Sent, no reply———Feb 15, 2026-
14709695Foundation match helpSolvedNormalMr. Wallace Rau—Mr. Lonie HudsonEmail
shippingbopisfragrance
23h○Sent, no reply———Feb 11, 2026-
81645248Klarna / Afterpay split issueSolvedNormalMr. Wallace Rau—Amely PacochaEmail
refundfragranceshipping
6h○Sent, no reply———Feb 1, 2026-
08307391Price match requestSolvedNormalMr. Wallace Rau—Kip Schroeder IVChat
gift-cardreturnsfragrance
4h⊘Not fired———Jan 22, 2026-
37173212Question about product ingredientsClosedNormalMr. Wallace Rau—Oscar O'HaraEmail—5h○Sent, no reply———Jan 16, 2026Jan 20, 2026
24717658App crashes at checkoutSolvedNormalMr. Wallace Rau—Kip Schroeder IVEmail—1d 17h○Sent, no reply———Jan 15, 2026-
01238417App login problemClosedNormalMr. Wallace Rau—Oscar O'HaraChat
fragrancevipshade-match
4h○Sent, no reply———Jan 2, 2026Jan 9, 2026
37323574Item authenticity concernClosedLowMr. Wallace Rau—Yazmin JastEmail
shade-matchgift-cardbopis
2h○Sent, no reply———Jan 2, 2026Jan 9, 2026
57387083Gift card balance questionClosedHighMr. Wallace Rau—Tommy KuvalisEmail
loyaltyshipping
2d 8h○Sent, no reply———Nov 27, 2025Dec 2, 2025
99750804Missing items in shipmentClosedNormalMr. Wallace Rau—Steve O'ConnerSocial—18h⊘Not fired———Oct 30, 2025Nov 5, 2025
52811903App crashes at checkoutSolvedHighMr. Wallace Rau—Garth DooleyEmail
appbopisshipping
1h●Responded4/5——Oct 18, 2025-
92969177Question about product ingredientsClosedNormalMr. Wallace Rau—Vilma GusikowskiEmail
bopis
2d 6h○Sent, no reply———Oct 16, 2025Oct 25, 2025
25240177Order arrived damagedSolvedLowMr. Wallace Rau—Kaela FriesenChat
vipsamplesloyalty
20h●Responded5/5——Oct 3, 2025-
94388174Cancel subscription / Auto-replenishPendingNormalMr. Wallace Rau—Dr. Mandy McLaughlinEmail
loyaltywholesalesamples
-—Skipped———Sep 28, 2025-
63003517Where is my order?SolvedNormalMr. Wallace Rau—Katrina JohnsEmail—15h●Responded5/5——Sep 21, 2025-
29535122Question about product ingredientsSolvedNormalMr. Wallace Rau—Lily RaynorEmail
returnsshippingbopis
16h●Responded1/5——Aug 21, 2025-
86392353Store experience feedbackSolvedNormalMr. Wallace Rau—Dr. Mandy McLaughlinEmail
fragrance
8d 15h○Sent, no reply———Aug 19, 2025-
21281527Klarna / Afterpay split issueClosedHighMr. Wallace Rau—Garth DooleyEmail
influencershipping
6h○Sent, no reply———Aug 9, 2025Aug 10, 2025
74172996Influencer code not workingOpenNormalMr. Wallace Rau—Chaz RennerChat
influencerwholesale
-—Skipped———Aug 2, 2025-
99509008Lost package follow-upSolvedNormalMr. Wallace Rau—Chaz RennerChat—1h○Sent, no reply———Jul 18, 2025-
43531261Discount code not workingSolvedNormalMr. Wallace Rau—Mr. Skyla TrantowEmail
shade-matchloyalty
14h○Sent, no reply———Jul 7, 2025-
95070639Cancel order requestSolvedNormalMr. Wallace Rau—Mr. Cade SengerEmail
samples
6h●Responded7/11——Jun 25, 2025-
63804757Wrong shade sentSolvedNormalMr. Wallace Rau—Katrina JohnsEmail
shippingbopis
4h●Responded10/11——Jun 7, 2025-
94723229Restock alert for backorderPendingUrgentMr. Wallace Rau—Miss Amber Hintz Sr.Chat
app
-—Skipped———Jun 6, 2025-
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Properties

Customer
Name
Mr. Wallace Rau
Email
alexys.weber99@hotmail.com
Loyalty tier
Insider
Company
—
Skin type
—
Loyalty points
1,704
Lifetime spend
7,873
Last purchase
—
Skin tone
light
Foundation shade
52C
Skin concerns
dryness, sensitivity, hyperpigmentation
Allergies / restrictions
—
Favorite brands
Charlotte Tilbury, Maison Margiela, Le Labo
YTD spend
—
App installed
Yes
App last opened
Apr 28, 2026
Email subscribed
—
Marketing segment
active
Last purchase amount
—
Total orders
8
Preferred category
tools
Tickets
Tickets
33
Last seen
May 11, 2026
Responses
Avg rating
5.25