Gianni Hegmann
emma69@hotmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 32404784Shipping cost question | Gianni Hegmann |  Jacklyn Dare | May 24, 2026, 8:44 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 82385725Loyalty points not posting | Gianni Hegmann |  Dr. Mandy McLaughlin | Apr 29, 2026, 7:56 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 37958423Missing items in shipment | Gianni Hegmann |  Mr. Skyla Trantow | Apr 12, 2026, 8:47 PM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 17629237Gift card balance question | Gianni Hegmann |  Katrina Johns | Jan 10, 2026, 5:11 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 62020077Address change after shipping | Gianni Hegmann |  Julie Hodkiewicz | Dec 16, 2025, 11:04 PM |
| 2/5 | Took three tries to get signed up. Confusing flow. | 65493860BOPIS pickup not ready | Gianni Hegmann |  Oscar O'Hara | Nov 10, 2025, 12:17 PM |
| 9/11 | Best in class. The app is genuinely beautiful and useful. | 67214228Cancel subscription / Auto-replenish | Gianni Hegmann | Mr. Skyla Trantow | Oct 6, 2025, 1:53 AM |
| 3/5 | Required more steps than it should have for a simple shade exchange. | 96420029Question about product ingredients | Gianni Hegmann |  Mr. Cade Senger | Oct 2, 2025, 5:04 PM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 66498712Cancel subscription / Auto-replenish | Gianni Hegmann |  Yazmin Jast | Sep 29, 2025, 3:49 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 12402053Shipping cost question | Gianni Hegmann | Dr. Mandy McLaughlin | Aug 15, 2025, 7:15 AM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 49636636BOPIS order cancelled at store | Gianni Hegmann |  Darryl Jacobi | Aug 10, 2025, 11:11 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 69736328Refund not received | Gianni Hegmann | Jacklyn Dare | Jun 12, 2025, 5:50 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 23629867Birthday gift not received | Gianni Hegmann |  Amely Pacocha | Jun 5, 2025, 2:09 AM |