Gianni Hegmann
emma69@hotmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 32404784 | Shipping cost question | Solved | Low | Gianni Hegmann | — |  Jacklyn Dare | appshippingsamples | 1d 15h | ●Responded | 4/5 | — | — | May 22, 2026 | - | |
| 70183791 | Pro discount enrollment | Solved | Normal | Gianni Hegmann | — |  Dr. Mandy McLaughlin | Chat | — | 1h | ⊘Not fired | — | — | — | May 18, 2026 | - |
| 64321293 | Restock alert for backorder | Closed | Normal | Gianni Hegmann | — |  Ignatius Cummerata | bopisinfluencerapp | 15h | ○Sent, no reply | — | — | — | May 4, 2026 | May 11, 2026 | |
| 82385725 | Loyalty points not posting | Solved | Low | Gianni Hegmann | — | Dr. Mandy McLaughlin | gift-cardreturns | 18h | ●Responded | 5/5 | — | — | Apr 27, 2026 | - | |
| 98230445 | Allergic reaction concern | Solved | Normal | Gianni Hegmann | — |  Chaz Renner | Chat | — | 2h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - |
| 37958423 | Missing items in shipment | Solved | Normal | Gianni Hegmann | — |  Mr. Skyla Trantow | — | 18h | ●Responded | 5/5 | — | — | Apr 11, 2026 | - | |
| 52316426 | Wrong shade sent | Closed | Normal | Gianni Hegmann | — |  Amely Pacocha | — | 1h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 13, 2026 | |
| 17404305 | Allergic reaction concern | Solved | Normal | Gianni Hegmann | — |  Eula McKenzie | Chat | fragrancebopis | 2d 17h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - |
| 57653791 | Shipping cost question | Solved | Normal | Gianni Hegmann | — | Chaz Renner | gift-cardvip | 18h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - | |
| 24095099 | Loyalty points not posting | Solved | Normal | Gianni Hegmann | — |  Miss Amber Hintz Sr. | Chat | damagedshippingfragrance | 15h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - |
| 60794043 | Klarna / Afterpay split issue | Pending | Normal | Gianni Hegmann | — |  Mr. Lonie Hudson | Phone | influencer | - | —Skipped | — | — | — | Mar 17, 2026 | - |
| 93894225 | BOPIS order cancelled at store | Solved | Low | Gianni Hegmann | — | Mr. Lonie Hudson | Social | wholesaleapp | 1d 5h | ⊘Not fired | — | — | — | Mar 9, 2026 | - |
| 61994314 | BOPIS order cancelled at store | Solved | Normal | Gianni Hegmann | — | Dr. Mandy McLaughlin | Chat | — | 3h | ⊘Not fired | — | — | — | Feb 18, 2026 | - |
| 72680756 | Missing samples in order | Solved | Normal | Gianni Hegmann | — |  Tommy Kuvalis | shipping | 1h | ⊘Not fired | — | — | — | Feb 6, 2026 | - | |
| 21088697 | Missing items in shipment | Solved | Low | Gianni Hegmann | — |  Faith Hilll | Chat | fragrancevip | 6h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - |
| 51850875 | Question about product ingredients | Solved | Normal | Gianni Hegmann | — | Ignatius Cummerata | Chat | — | 2h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - |
| 29630860 | Influencer code not working | Pending | High | Gianni Hegmann | — |  Mr. Eliza Gerhold IV | gift-cardbopis | - | —Skipped | — | — | — | Jan 14, 2026 | - | |
| 82394313 | Store experience feedback | Closed | Normal | Gianni Hegmann | — |  Mr. Cade Senger | Chat | samplesvipinfluencer | 7d 10h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 23, 2026 |
| 17629237 | Gift card balance question | Closed | Normal | Gianni Hegmann | — |  Katrina Johns | influencergift-cardshade-match | 1h | ●Responded | 10/11 | — | — | Jan 10, 2026 | Jan 13, 2026 | |
| 72483602 | Question about product ingredients | Solved | Low | Gianni Hegmann | — | Amely Pacocha | Phone | fragrancereturns | 3h | ○Sent, no reply | — | — | — | Jan 4, 2026 | - |
| 27316728 | Restock alert for backorder | Open | Normal | Gianni Hegmann | — | Eula McKenzie | Phone | fragranceapp | - | —Skipped | — | — | — | Jan 3, 2026 | - |
| 99420661 | Address change after shipping | Pending | Normal | Gianni Hegmann | — |  Leonard Waters-Howell | bopisinfluencer | - | —Skipped | — | — | — | Jan 2, 2026 | - | |
| 62020077 | Address change after shipping | Solved | Normal | Gianni Hegmann | — |  Julie Hodkiewicz | shade-matchgift-cardinfluencer | 6h | ●Responded | 5/5 | — | — | Dec 16, 2025 | - | |
| 15232436 | Cancel order request | Closed | Low | Gianni Hegmann | — | Dr. Mandy McLaughlin | Chat | apployalty | 6h | ⊘Not fired | — | — | — | Nov 20, 2025 | Nov 23, 2025 |
| 18715995 | Cancel order request | Open | Low | Gianni Hegmann | — | Julie Hodkiewicz | Chat | vipsamplesreturns | - | —Skipped | — | — | — | Nov 13, 2025 | - |
| 65493860 | BOPIS pickup not ready | Closed | Normal | Gianni Hegmann | — |  Oscar O'Hara | influencer | 13h | ●Responded | 2/5 | — | — | Nov 8, 2025 | Nov 15, 2025 | |
| 11057227 | Klarna / Afterpay split issue | Solved | High | Gianni Hegmann | — | Miss Amber Hintz Sr. | Chat | wholesalebopis | 11h | ⊘Not fired | — | — | — | Oct 22, 2025 | - |
| 71232651 | Insider tier issue | Solved | Normal | Gianni Hegmann | — | Eula McKenzie | gift-card | 2d 23h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - | |
| 67214228 | Cancel subscription / Auto-replenish | Solved | Urgent | Gianni Hegmann | — | Mr. Skyla Trantow | — | 1h | ●Responded | 9/11 | — | — | Oct 4, 2025 | - | |
| 96420029 | Question about product ingredients | Solved | Normal | Gianni Hegmann | — | Mr. Cade Senger | Chat | samplesapp | 2h | ●Responded | 3/5 | — | — | Oct 2, 2025 | - |
| 66498712 | Cancel subscription / Auto-replenish | Solved | Urgent | Gianni Hegmann | — |  Yazmin Jast | Chat | gift-cardvip | 20h | ●Responded | 4/5 | — | — | Sep 26, 2025 | - |
| 39863654 | Missing items in shipment | Solved | Normal | Gianni Hegmann | — | Chaz Renner | Chat | vip | 3h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - |
| 29072888 | Shipping cost question | Solved | Low | Gianni Hegmann | — | Amely Pacocha | Phone | fragranceshade-match | 4h | ⊘Not fired | — | — | — | Aug 15, 2025 | - |
| 12402053 | Shipping cost question | Solved | Normal | Gianni Hegmann | — | Dr. Mandy McLaughlin | Chat | — | 1d 14h | ●Responded | 4/5 | — | — | Aug 12, 2025 | - |
| 49636636 | BOPIS order cancelled at store | Solved | Normal | Gianni Hegmann | — |  Darryl Jacobi | Phone | appwholesale | 4h | ●Responded | 2/5 | — | — | Aug 9, 2025 | - |
| 79422341 | Return after 30-day window | Pending | Normal | Gianni Hegmann | — |  Lily Raynor | wholesalefragrance | - | —Skipped | — | — | — | Jul 18, 2025 | - | |
| 51477080 | Wrong shade sent | Open | Normal | Gianni Hegmann | — | Katrina Johns | influencergift-card | - | —Skipped | — | — | — | Jul 16, 2025 | - | |
| 57158151 | Allergic reaction concern | Solved | Low | Gianni Hegmann | — | Eula McKenzie | loyalty | 5h | ⊘Not fired | — | — | — | Jun 23, 2025 | - | |
| 69736328 | Refund not received | Closed | Normal | Gianni Hegmann | — | Jacklyn Dare | Chat | vip | 10h | ●Responded | 5/5 | — | — | Jun 11, 2025 | Jun 15, 2025 |
| 23629867 | Birthday gift not received | Solved | Normal | Gianni Hegmann | — | Amely Pacocha | wholesaledamagedreturns | 4h | ●Responded | 5/5 | — | — | Jun 4, 2025 | - |