Kathryn Russel IV
xavier_bernier@yahoo.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 58301502Birthday gift not received | Kathryn Russel IV |  Mr. Cade Senger | Apr 28, 2026, 7:51 AM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 04108987Wholesale order question | Kathryn Russel IV |  Kip Schroeder IV | Apr 19, 2026, 5:35 AM |
| 1/11 | The app is slow and buggy now. Lost trust in the brand. | 18212947App crashes at checkout | Kathryn Russel IV | Kip Schroeder IV | Apr 13, 2026, 3:59 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 40839352Influencer code not working | Kathryn Russel IV |  Dr. Mandy McLaughlin | Mar 8, 2026, 1:31 PM |
| 1/5 | Worst process I've experienced in retail. Will not come back. | 67540012BOPIS order cancelled at store | Kathryn Russel IV |  Mr. Skyla Trantow | Mar 5, 2026, 6:14 AM |
| 3/5 | Had to provide proof of purchase three different ways. | 78255978Cancel subscription / Auto-replenish | Kathryn Russel IV |  Darryl Jacobi | Feb 21, 2026, 9:16 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 53640011Allergic reaction concern | Kathryn Russel IV | Mr. Cade Senger | Dec 17, 2025, 7:47 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 19719939BOPIS pickup not ready | Kathryn Russel IV |  Amely Pacocha | Oct 16, 2025, 4:01 PM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 97822261Store experience feedback | Kathryn Russel IV |  Ignatius Cummerata | May 24, 2025, 9:03 PM |