Kathryn Russel IV
xavier_bernier@yahoo.com
Showing 1 - 31 of 31
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 15678247 | App login problem | Solved | Normal | Kathryn Russel IV | — |  Oscar O'Hara | wholesaleinfluencer | 15h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 97165211 | App crashes at checkout | Pending | Normal | Kathryn Russel IV | — |  Miss Amber Hintz Sr. | Chat | shade-matchsamplesbopis | - | —Skipped | — | — | — | May 6, 2026 | - |
| 58301502 | Birthday gift not received | Solved | Normal | Kathryn Russel IV | — |  Mr. Cade Senger | Chat | bopisappfragrance | 18h | ●Responded | 3/5 | — | — | Apr 25, 2026 | - |
| 04108987 | Wholesale order question | Solved | Normal | Kathryn Russel IV | — |  Kip Schroeder IV | loyalty | 6h | ●Responded | 4/5 | — | — | Apr 18, 2026 | - | |
| 20169413 | Shipping cost question | Solved | Normal | Kathryn Russel IV | — |  Mr. Eliza Gerhold IV | wholesale | 6h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - | |
| 18212947 | App crashes at checkout | Solved | Normal | Kathryn Russel IV | — | Kip Schroeder IV | shipping | 2d 5h | ●Responded | 1/11 | — | — | Apr 10, 2026 | - | |
| 40839352 | Influencer code not working | Solved | Normal | Kathryn Russel IV | — |  Dr. Mandy McLaughlin | gift-cardshippingloyalty | 17h | ●Responded | 5/5 | — | — | Mar 6, 2026 | - | |
| 67540012 | BOPIS order cancelled at store | Solved | High | Kathryn Russel IV | — |  Mr. Skyla Trantow | refundshade-matchinfluencer | 9d 9h | ●Responded | 1/5 | — | — | Feb 23, 2026 | - | |
| 78255978 | Cancel subscription / Auto-replenish | Solved | Normal | Kathryn Russel IV | — |  Darryl Jacobi | influencer | 11h | ●Responded | 3/5 | — | — | Feb 19, 2026 | - | |
| 54574440 | BOPIS order cancelled at store | Solved | Normal | Kathryn Russel IV | — |  Amely Pacocha | influencerreturnsfragrance | 5h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - | |
| 53640011 | Allergic reaction concern | Solved | High | Kathryn Russel IV | — | Mr. Cade Senger | Phone | vipreturnsbopis | 2d 5h | ●Responded | 4/5 | — | — | Dec 13, 2025 | - |
| 19684431 | Gift card balance question | Open | Normal | Kathryn Russel IV | — | Darryl Jacobi | Phone | gift-card | - | —Skipped | — | — | — | Dec 4, 2025 | - |
| 22337516 | Question about product ingredients | Closed | Normal | Kathryn Russel IV | — | Mr. Skyla Trantow | shade-matchbopiswholesale | 4h | ○Sent, no reply | — | — | — | Dec 1, 2025 | Dec 5, 2025 | |
| 80815556 | Missing samples in order | Solved | Normal | Kathryn Russel IV | — | Mr. Eliza Gerhold IV | Social | loyaltyvip | 11h | ⊘Not fired | — | — | — | Nov 28, 2025 | - |
| 15567187 | Refund not received | Solved | High | Kathryn Russel IV | — | Mr. Cade Senger | — | 19h | ⊘Not fired | — | — | — | Nov 27, 2025 | - | |
| 43015917 | BOPIS pickup not ready | Solved | Normal | Kathryn Russel IV | — | Dr. Mandy McLaughlin | app | 2d 8h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - | |
| 77642091 | Missing items in shipment | Solved | Normal | Kathryn Russel IV | — | Darryl Jacobi | — | 14h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 67100845 | Cancel order request | Solved | Low | Kathryn Russel IV | — | Mr. Eliza Gerhold IV | damagedbopis | 5d 8h | ⊘Not fired | — | — | — | Nov 5, 2025 | - | |
| 14836711 | Store experience feedback | Solved | Normal | Kathryn Russel IV | — | Miss Amber Hintz Sr. | shipping | 2d 2h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |
| 32887030 | Price match request | Solved | Normal | Kathryn Russel IV | — |  Jacklyn Dare | Chat | — | 23h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 39723219 | Influencer code not working | Closed | Normal | Kathryn Russel IV | — | Mr. Skyla Trantow | samplesfragrance | 3d 3h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 26, 2025 | |
| 19719939 | BOPIS pickup not ready | Solved | Low | Kathryn Russel IV | — | Amely Pacocha | Chat | loyaltyshippinggift-card | 2h | ●Responded | 4/5 | — | — | Oct 15, 2025 | - |
| 85359870 | Discount code not working | Closed | Normal | Kathryn Russel IV | — |  Vilma Gusikowski | fragrance | 23h | ⊘Not fired | — | — | — | Sep 16, 2025 | Sep 23, 2025 | |
| 13612662 | App crashes at checkout | Solved | Urgent | Kathryn Russel IV | — | Kip Schroeder IV | — | 1d | ⊘Not fired | — | — | — | Sep 3, 2025 | - | |
| 28403128 | Store experience feedback | Solved | Normal | Kathryn Russel IV | — |  Ignatius Cummerata | Chat | shade-matchinfluencerrefund | 2d 7h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 37033546 | Loyalty points not posting | Pending | High | Kathryn Russel IV | — |  Yazmin Jast | — | - | —Skipped | — | — | — | Aug 4, 2025 | - | |
| 78180913 | Refund not received | Solved | Low | Kathryn Russel IV | — | Oscar O'Hara | Chat | appgift-cardwholesale | 2h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - |
| 33786472 | Cancel order request | Pending | Normal | Kathryn Russel IV | — | Mr. Skyla Trantow | gift-card | - | —Skipped | — | — | — | Jun 15, 2025 | - | |
| 03003175 | Pro discount enrollment | Solved | Normal | Kathryn Russel IV | — |  Steve O'Conner | — | 13h | ⊘Not fired | — | — | — | Jun 7, 2025 | - | |
| 97822261 | Store experience feedback | Closed | Normal | Kathryn Russel IV | — | Ignatius Cummerata | Chat | influencer | 4h | ●Responded | 2/5 | — | — | May 24, 2025 | May 26, 2025 |
| 68048234 | Cancel order request | Solved | Low | Kathryn Russel IV | — |  Chaz Renner | — | 19h | ○Sent, no reply | — | — | — | May 23, 2025 | - |