Caterina Wintheiser
jenny73@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 75449722Missing items in shipment | Caterina Wintheiser |  Dr. Mandy McLaughlin | Apr 16, 2026, 10:53 AM |
| 2/5 | Welcome email had broken links. | 73615193Klarna / Afterpay split issue | Caterina Wintheiser |  Katrina Johns | Apr 6, 2026, 8:27 AM |
| 5/5 | Bring back the old loyalty point structure. | 87032526Gift card balance question | Caterina Wintheiser |  Yazmin Jast | Apr 3, 2026, 5:12 PM |
| 5/5 | Refund landed in my account before I even closed the chat. Wild. | 42398871Question about product ingredients | Caterina Wintheiser |  Tommy Kuvalis | Apr 1, 2026, 1:21 PM |
| 7/11 | I shop here for some categories, not others. | 26066339BOPIS order cancelled at store | Caterina Wintheiser |  Mr. Cade Senger | Mar 27, 2026, 10:36 AM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 32202822Address change after shipping | Caterina Wintheiser | Tommy Kuvalis | Mar 15, 2026, 7:55 PM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 85162210Insider tier issue | Caterina Wintheiser |  Chaz Renner | Feb 21, 2026, 5:03 PM |
| 4/5 | Refund process was straightforward, just took a beat to find the right link. | 98144264Missing items in shipment | Caterina Wintheiser |  Ignatius Cummerata | Feb 8, 2026, 8:31 AM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 11329864Return after 30-day window | Caterina Wintheiser | Chaz Renner | Jan 22, 2026, 12:17 AM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 56404711Missing items in shipment | Caterina Wintheiser |  Miss Amber Hintz Sr. | Dec 8, 2025, 4:02 PM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 91760753App login problem | Caterina Wintheiser |  Oscar O'Hara | Nov 20, 2025, 12:34 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 12523345Birthday gift not received | Caterina Wintheiser | Oscar O'Hara | Jul 17, 2025, 1:38 AM |