Caterina Wintheiser
jenny73@gmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 23534359 | Question about product ingredients | Pending | Normal | Caterina Wintheiser | — |  Vilma Gusikowski | viprefundgift-card | - | —Skipped | — | — | — | Apr 25, 2026 | - | |
| 75449722 | Missing items in shipment | Solved | Low | Caterina Wintheiser | — |  Dr. Mandy McLaughlin | returnsfragrancebopis | 3h | ●Responded | 5/5 | — | — | Apr 15, 2026 | - | |
| 57260542 | Allergic reaction concern | Solved | Low | Caterina Wintheiser | — |  Steve O'Conner | Phone | samplesshipping | 9h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - |
| 36595386 | Return after 30-day window | Solved | High | Caterina Wintheiser | — |  Tommy Kuvalis | — | 1h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - | |
| 73615193 | Klarna / Afterpay split issue | Solved | High | Caterina Wintheiser | — |  Katrina Johns | refundreturnsapp | 1d 1h | ●Responded | 2/5 | — | — | Apr 3, 2026 | - | |
| 87032526 | Gift card balance question | Solved | Normal | Caterina Wintheiser | — |  Yazmin Jast | influencervipfragrance | 12h | ●Responded | 5/5 | — | — | Apr 1, 2026 | - | |
| 42398871 | Question about product ingredients | Solved | Normal | Caterina Wintheiser | — | Tommy Kuvalis | gift-cardrefund | 6h | ●Responded | 5/5 | — | — | Mar 30, 2026 | - | |
| 26066339 | BOPIS order cancelled at store | Solved | Normal | Caterina Wintheiser | — |  Mr. Cade Senger | Phone | loyaltygift-carddamaged | 3h | ●Responded | 7/11 | — | — | Mar 25, 2026 | - |
| 32202822 | Address change after shipping | Solved | Low | Caterina Wintheiser | — | Tommy Kuvalis | damagedvipshade-match | 6h | ●Responded | 2/5 | — | — | Mar 14, 2026 | - | |
| 89379129 | Missing samples in order | Solved | Normal | Caterina Wintheiser | — |  Kip Schroeder IV | bopis | 1h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 85162210 | Insider tier issue | Closed | Normal | Caterina Wintheiser | — |  Chaz Renner | Chat | vipdamaged | 3h | ●Responded | 4/5 | — | — | Feb 19, 2026 | Feb 24, 2026 |
| 01962808 | Price match request | Solved | Normal | Caterina Wintheiser | — | Katrina Johns | vipshippingloyalty | 17h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 98144264 | Missing items in shipment | Solved | Urgent | Caterina Wintheiser | — |  Ignatius Cummerata | Chat | vipfragranceshade-match | 2d 22h | ●Responded | 4/5 | — | — | Feb 3, 2026 | - |
| 51319436 | Insider tier issue | Closed | Low | Caterina Wintheiser | — |  Lily Raynor | Social | loyaltysamples | 6h | ⊘Not fired | — | — | — | Feb 3, 2026 | Feb 9, 2026 |
| 11329864 | Return after 30-day window | Solved | Low | Caterina Wintheiser | — | Chaz Renner | Phone | fragranceshade-matchvip | 2h | ●Responded | 4/5 | — | — | Jan 20, 2026 | - |
| 19051182 | Influencer code not working | Solved | Low | Caterina Wintheiser | — |  Mr. Eliza Gerhold IV | shippingvip | 1h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |
| 74256974 | Refund not received | Solved | Normal | Caterina Wintheiser | — |  Kaela Friesen | damaged | 3h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 58340028 | App login problem | Solved | Normal | Caterina Wintheiser | — | Ignatius Cummerata | influencerfragrance | 3h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - | |
| 28645922 | Return after 30-day window | Solved | Normal | Caterina Wintheiser | — |  Oscar O'Hara | Chat | fragranceloyaltyrefund | 3h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - |
| 71366736 | BOPIS order cancelled at store | Pending | Normal | Caterina Wintheiser | — | Mr. Eliza Gerhold IV | samples | - | —Skipped | — | — | — | Dec 10, 2025 | - | |
| 56404711 | Missing items in shipment | Solved | High | Caterina Wintheiser | — |  Miss Amber Hintz Sr. | bopiswholesale | 1d 4h | ●Responded | 7/11 | — | — | Dec 5, 2025 | - | |
| 75186147 | Discount code not working | Solved | High | Caterina Wintheiser | — |  Mr. Skyla Trantow | Chat | — | 5d 3h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - |
| 97379569 | Question about product ingredients | Solved | Normal | Caterina Wintheiser | — |  Julie Hodkiewicz | gift-cardwholesale | 6d 2h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | |
| 50239925 | Wholesale order question | Solved | Normal | Caterina Wintheiser | — | Mr. Cade Senger | Chat | returns | 3h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - |
| 62799907 | Discount code not working | Pending | Normal | Caterina Wintheiser | — |  Mr. Lonie Hudson | returns | - | —Skipped | — | — | — | Nov 19, 2025 | - | |
| 91760753 | App login problem | Solved | Normal | Caterina Wintheiser | — | Oscar O'Hara | influencerdamagedshade-match | 23h | ●Responded | 10/11 | — | — | Nov 17, 2025 | - | |
| 13848616 | Refund not received | Pending | Normal | Caterina Wintheiser | — | Steve O'Conner | Chat | — | - | —Skipped | — | — | — | Nov 14, 2025 | - |
| 96486827 | BOPIS pickup not ready | Solved | Low | Caterina Wintheiser | — | Dr. Mandy McLaughlin | — | 12h | ○Sent, no reply | — | — | — | Oct 21, 2025 | - | |
| 79425466 | Insider tier issue | Open | Normal | Caterina Wintheiser | — | Mr. Lonie Hudson | Chat | returnsfragrance | - | —Skipped | — | — | — | Sep 13, 2025 | - |
| 15171230 | BOPIS pickup not ready | Solved | Low | Caterina Wintheiser | — | Mr. Skyla Trantow | Chat | fragranceinfluencerrefund | 16h | ⊘Not fired | — | — | — | Sep 9, 2025 | - |
| 14391560 | Birthday gift not received | Pending | Normal | Caterina Wintheiser | — | Mr. Skyla Trantow | influencer | - | —Skipped | — | — | — | Aug 29, 2025 | - | |
| 38288411 | Lost package follow-up | Closed | Normal | Caterina Wintheiser | — | Mr. Eliza Gerhold IV | Chat | damaged | 16h | ○Sent, no reply | — | — | — | Aug 1, 2025 | Aug 4, 2025 |
| 75111401 | BOPIS pickup not ready | Solved | Normal | Caterina Wintheiser | — |  Jacklyn Dare | loyalty | 13h | ⊘Not fired | — | — | — | Jul 28, 2025 | - | |
| 52181096 | Discount code not working | Pending | Normal | Caterina Wintheiser | — | Kip Schroeder IV | Chat | fragrancesamplesshipping | - | —Skipped | — | — | — | Jul 27, 2025 | - |
| 79001473 | BOPIS pickup not ready | Pending | Normal | Caterina Wintheiser | — |  Faith Hilll | shipping | - | —Skipped | — | — | — | Jul 21, 2025 | - | |
| 05674428 | Order arrived damaged | Solved | Normal | Caterina Wintheiser | — |  Amely Pacocha | Social | influencerrefundvip | 2d 13h | ⊘Not fired | — | — | — | Jul 18, 2025 | - |
| 58044163 | Shipping cost question | Pending | High | Caterina Wintheiser | — | Lily Raynor | influencerloyaltyfragrance | - | —Skipped | — | — | — | Jul 17, 2025 | - | |
| 12523345 | Birthday gift not received | Solved | Normal | Caterina Wintheiser | — | Oscar O'Hara | — | 13h | ●Responded | 5/5 | — | — | Jul 14, 2025 | - | |
| 23709043 | Refund not received | Solved | Normal | Caterina Wintheiser | — | Ignatius Cummerata | Chat | — | 5h | ○Sent, no reply | — | — | — | Jun 2, 2025 | - |
| 82656632 | Question about product ingredients | Closed | Normal | Caterina Wintheiser | — | Amely Pacocha | Chat | — | 5h | ○Sent, no reply | — | — | — | May 23, 2025 | May 27, 2025 |