Julian Koss
braden.murazik-shanahan@hotmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 85716319Birthday gift not received | Julian Koss |  Garth Dooley | May 25, 2026, 12:35 AM |
| 1/5 | Worst customer service I've dealt with. Refund denied with no explanation. | 53748838Item authenticity concern | Julian Koss |  Chaz Renner | Mar 30, 2026, 6:14 AM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 81863567Question about product ingredients | Julian Koss |  Ignatius Cummerata | Mar 2, 2026, 4:30 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 10420062Order arrived damaged | Julian Koss |  Yazmin Jast | Feb 19, 2026, 5:13 PM |
| 1/11 | Wouldn't recommend after the return debacle I went through. | 52917938Missing items in shipment | Julian Koss |  Mr. Skyla Trantow | Jan 15, 2026, 11:56 PM |
| 1/11 | Stock-outs are constant. Recommending Bloom feels risky now. | 37063858Foundation match help | Julian Koss |  Katrina Johns | Dec 25, 2025, 3:34 PM |
| 4/5 | Quick resolution, only had to enter the order number twice. | 81346435Influencer code not working | Julian Koss |  Kaela Friesen | Dec 8, 2025, 6:21 AM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 54707347Gift card balance question | Julian Koss | Kaela Friesen | Nov 18, 2025, 6:28 PM |
| 1/5 | App charged me for an order that never shipped and support won't help. | 19082671Lost package follow-up | Julian Koss |  Dr. Mandy McLaughlin | Oct 16, 2025, 11:43 AM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 63323432Birthday gift not received | Julian Koss | Dr. Mandy McLaughlin | Sep 28, 2025, 5:15 PM |
| 7/11 | I'm a regular customer but I don't evangelize. | 20761567Missing items in shipment | Julian Koss |  Julie Hodkiewicz | Sep 3, 2025, 11:17 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 40119685Address change after shipping | Julian Koss | Mr. Skyla Trantow | Aug 9, 2025, 3:25 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 76794271Lost package follow-up | Julian Koss | Kaela Friesen | Aug 3, 2025, 5:17 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 57717100App crashes at checkout | Julian Koss | Julie Hodkiewicz | Jul 26, 2025, 6:11 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 23739675Missing items in shipment | Julian Koss | Chaz Renner | Jun 28, 2025, 8:00 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 53025380Discount code not working | Julian Koss | Ignatius Cummerata | Jun 10, 2025, 8:16 PM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 44323966App login problem | Julian Koss | Mr. Skyla Trantow | Jun 6, 2025, 9:22 PM |