Webster Gerhold
doreen31@hotmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 17984874Item authenticity concern | Webster Gerhold |  Darryl Jacobi | Apr 22, 2026, 7:58 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 97257736Missing samples in order | Webster Gerhold |  Miss Amber Hintz Sr. | Apr 16, 2026, 1:50 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 69440240Wrong shade sent | Webster Gerhold |  Tommy Kuvalis | Feb 28, 2026, 11:33 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 22164169Cancel order request | Webster Gerhold |  Ignatius Cummerata | Feb 22, 2026, 9:30 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 16943016Question about product ingredients | Webster Gerhold |  Kaela Friesen | Jan 19, 2026, 12:41 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 93789406Price match request | Webster Gerhold |  Mr. Cade Senger | Dec 24, 2025, 5:25 PM |
| 4/5 | Liked the experience. App could be slightly faster. | 64287631Question about product ingredients | Webster Gerhold | Mr. Cade Senger | Nov 29, 2025, 11:04 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 18595086Klarna / Afterpay split issue | Webster Gerhold |  Vilma Gusikowski | Nov 14, 2025, 12:09 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 30139816Loyalty points not posting | Webster Gerhold |  Faith Hilll | Nov 2, 2025, 4:19 AM |
| 4/5 | Loyalty program for non-Insiders too. | 11618809BOPIS pickup not ready | Webster Gerhold |  Yazmin Jast | Jul 18, 2025, 12:23 PM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 70997282BOPIS order cancelled at store | Webster Gerhold |  Katrina Johns | Jul 16, 2025, 2:34 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 59399686Price match request | Webster Gerhold |  Garth Dooley | Jul 9, 2025, 2:30 AM |