Nora Schumm
timothy_lebsack61@gmail.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Required more steps than it should have for a simple shade exchange. | 31388392Restock alert for backorder | Nora Schumm |  Garth Dooley | Apr 23, 2026, 3:32 AM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 58537279Foundation match help | Nora Schumm |  Ignatius Cummerata | Mar 20, 2026, 7:15 PM |
| 4/5 | Pleasant experience. App is great, website still a bit clunky on mobile. | 39557533Where is my order? | Nora Schumm |  Steve O'Conner | Feb 14, 2026, 4:05 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 24874069Restock alert for backorder | Nora Schumm |  Dr. Mandy McLaughlin | Oct 12, 2025, 1:10 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 65542167Gift card balance question | Nora Schumm |  Julie Hodkiewicz | Sep 27, 2025, 12:47 AM |
| 4/5 | Quick resolution, only had to enter the order number twice. | 83033169BOPIS pickup not ready | Nora Schumm |  Tommy Kuvalis | Sep 16, 2025, 10:12 AM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 74357058Question about product ingredients | Nora Schumm |  Yazmin Jast | Aug 29, 2025, 10:44 PM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 95388939Wrong shade sent | Nora Schumm |  Kaela Friesen | Aug 29, 2025, 1:44 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 66849159Wholesale order question | Nora Schumm |  Darryl Jacobi | May 31, 2025, 1:03 PM |