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CustomersGeneva Franey

Geneva Franey

sidney83@hotmail.com
Tickets37Responses9
Showing 1 - 9 of 9
Rating
Comment
Ticket
Customer
Team member
Responded
5/5Onboarding was so smooth. Love the personalized routine builder.11512316App login problemGeneva FraneyChaz RennerApr 11, 2026, 5:14 PM
4/5Helpful, just felt rushed at the end of the conversation.93432587Wrong shade sentGeneva FraneyEula McKenzieMar 18, 2026, 12:15 PM
5/5Amazing service! Sara helped me find the perfect foundation match over chat.33326865Order arrived damagedGeneva FraneyMr. Eliza Gerhold IVFeb 13, 2026, 7:02 PM
4/5Resolved my question, just wish the app hadn't logged me out twice during the chat.86805035Influencer code not workingGeneva FraneyLeonard Waters-HowellJan 4, 2026, 1:21 AM
4/5Generally happy. The fragrance sample they sent wasn't what I picked but close enough.58632300Order arrived damagedGeneva FraneyKatrina JohnsNov 25, 2025, 11:51 PM
5/5Color match through the app worked perfectly. Foundation is spot on.04914989Restock alert for backorderGeneva FraneyMr. Eliza Gerhold IVOct 16, 2025, 5:07 PM
3/5It worked out. Wish I hadn't had to explain my return policy back to them.13305331Wholesale order questionGeneva FraneyMr. Cade SengerOct 3, 2025, 4:28 AM
5/5Resolved my missing-points issue with one message. So easy.15491767Return after 30-day windowGeneva FraneyMr. Skyla TrantowJul 12, 2025, 11:59 AM
1/5The agent argued with me over a clearly broken seal on the product.27652013Where is my order?Geneva FraneyEula McKenzieJun 14, 2025, 4:45 AM
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Properties

Customer
Name
Geneva Franey
Email
sidney83@hotmail.com
Loyalty tier
Insider
Company
—
Skin type
sensitive
Loyalty points
—
Lifetime spend
—
Last purchase
Mar 4, 2026
Skin tone
deep
Foundation shade
59C
Skin concerns
uneven-texture, hyperpigmentation, fine-lines
Allergies / restrictions
nickel-allergy
Favorite brands
Chanel, Tatcha
YTD spend
1,948
App installed
—
App last opened
—
Email subscribed
No
Marketing segment
active
Last purchase amount
—
Total orders
3
Preferred category
—
Tickets
Tickets
37
Last seen
May 22, 2026
Responses
Avg rating
4.00