Geneva Franey
sidney83@hotmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 73132331 | Address change after shipping | Solved | Normal | Geneva Franey | — |  Vilma Gusikowski | Chat | — | 1d 19h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 55321509 | Store experience feedback | Solved | Low | Geneva Franey | — |  Leonard Waters-Howell | Chat | vip | 9d 12h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 22820277 | Klarna / Afterpay split issue | Solved | Normal | Geneva Franey | — |  Chaz Renner | returnsfragrancebopis | 7h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 10598192 | Cancel subscription / Auto-replenish | Solved | Low | Geneva Franey | — |  Mr. Skyla Trantow | — | 5h | ⊘Not fired | — | — | — | May 8, 2026 | - | |
| 11512316 | App login problem | Solved | Normal | Geneva Franey | — | Chaz Renner | Chat | refunddamaged | 14h | ●Responded | 5/5 | — | — | Apr 10, 2026 | - |
| 99813350 | Missing samples in order | Closed | Low | Geneva Franey | — |  Eula McKenzie | Chat | — | 6h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 11, 2026 |
| 10171467 | Address change after shipping | Closed | High | Geneva Franey | — | Eula McKenzie | Phone | refund | 5h | ○Sent, no reply | — | — | — | Apr 8, 2026 | Apr 15, 2026 |
| 07026535 | Address change after shipping | Open | Low | Geneva Franey | — |  Steve O'Conner | — | - | —Skipped | — | — | — | Mar 31, 2026 | - | |
| 45031417 | App crashes at checkout | Closed | High | Geneva Franey | — |  Kaela Friesen | Chat | — | 6h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 25, 2026 |
| 93432587 | Wrong shade sent | Closed | Low | Geneva Franey | — | Eula McKenzie | bopisappdamaged | 6h | ●Responded | 4/5 | — | — | Mar 16, 2026 | Mar 18, 2026 | |
| 10128666 | Store experience feedback | Solved | Normal | Geneva Franey | — |  Lily Raynor | app | 22h | ⊘Not fired | — | — | — | Mar 8, 2026 | - | |
| 88551447 | Question about product ingredients | Solved | Low | Geneva Franey | — | Eula McKenzie | — | 17h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 33326865 | Order arrived damaged | Solved | Normal | Geneva Franey | — |  Mr. Eliza Gerhold IV | samplesshade-match | 5h | ●Responded | 5/5 | — | — | Feb 11, 2026 | - | |
| 62464433 | Lost package follow-up | Closed | Normal | Geneva Franey | — |  Katrina Johns | shade-matchdamagedvip | 1h | ○Sent, no reply | — | — | — | Jan 21, 2026 | Jan 28, 2026 | |
| 46852946 | Lost package follow-up | Pending | Low | Geneva Franey | — |  Darryl Jacobi | shippinginfluencerbopis | - | —Skipped | — | — | — | Jan 17, 2026 | - | |
| 65819956 | Cancel order request | Solved | Normal | Geneva Franey | — |  Miss Amber Hintz Sr. | returnsinfluencer | 7h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - | |
| 86805035 | Influencer code not working | Solved | Normal | Geneva Franey | — | Leonard Waters-Howell | refunddamaged | 19h | ●Responded | 4/5 | — | — | Jan 2, 2026 | - | |
| 67510261 | Insider tier issue | Solved | High | Geneva Franey | — | Leonard Waters-Howell | bopisinfluencer | 2d 22h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 76778579 | Wrong shade sent | Closed | High | Geneva Franey | — |  Ignatius Cummerata | — | 7h | ○Sent, no reply | — | — | — | Dec 24, 2025 | Dec 29, 2025 | |
| 76514971 | Wrong shade sent | Closed | Normal | Geneva Franey | — |  Tommy Kuvalis | Chat | appvipwholesale | 7d 11h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 28, 2025 |
| 01375003 | Foundation match help | Pending | Normal | Geneva Franey | — | Katrina Johns | Chat | damagedsamples | - | —Skipped | — | — | — | Dec 16, 2025 | - |
| 40415875 | Insider tier issue | Solved | Normal | Geneva Franey | — |  Faith Hilll | influencer | 1d 18h | ○Sent, no reply | — | — | — | Dec 14, 2025 | - | |
| 50119879 | Item authenticity concern | Closed | Normal | Geneva Franey | — | Faith Hilll | Chat | — | 3h | ○Sent, no reply | — | — | — | Nov 26, 2025 | Nov 29, 2025 |
| 58632300 | Order arrived damaged | Solved | Normal | Geneva Franey | — | Katrina Johns | — | 2d 19h | ●Responded | 4/5 | — | — | Nov 21, 2025 | - | |
| 26038392 | Question about product ingredients | Solved | Normal | Geneva Franey | — | Chaz Renner | gift-cardwholesale | 20h | ○Sent, no reply | — | — | — | Nov 15, 2025 | - | |
| 04914989 | Restock alert for backorder | Closed | Low | Geneva Franey | — | Mr. Eliza Gerhold IV | damagedrefund | 4h | ●Responded | 5/5 | — | — | Oct 15, 2025 | Oct 19, 2025 | |
| 96740442 | BOPIS order cancelled at store | Open | Normal | Geneva Franey | — | Miss Amber Hintz Sr. | app | - | —Skipped | — | — | — | Oct 5, 2025 | - | |
| 13305331 | Wholesale order question | Solved | High | Geneva Franey | — |  Mr. Cade Senger | Chat | fragranceshade-matchsamples | 1d 11h | ●Responded | 3/5 | — | — | Sep 30, 2025 | - |
| 12339308 | Loyalty points not posting | Open | Normal | Geneva Franey | — | Mr. Skyla Trantow | gift-card | - | —Skipped | — | — | — | Sep 25, 2025 | - | |
| 86353188 | Order arrived damaged | Solved | Normal | Geneva Franey | — | Mr. Skyla Trantow | — | 4h | ⊘Not fired | — | — | — | Aug 7, 2025 | - | |
| 65941063 | Store experience feedback | Solved | Normal | Geneva Franey | — | Miss Amber Hintz Sr. | Chat | vipbopissamples | 1h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 15491767 | Return after 30-day window | Closed | Normal | Geneva Franey | — | Mr. Skyla Trantow | Chat | appshade-match | 2h | ●Responded | 5/5 | — | — | Jul 11, 2025 | Jul 12, 2025 |
| 97024730 | App login problem | Solved | Low | Geneva Franey | — | Vilma Gusikowski | returnsfragrancebopis | 2h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 84388797 | Influencer code not working | Solved | Normal | Geneva Franey | — |  Yazmin Jast | Phone | shade-match | 6h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - |
| 27652013 | Where is my order? | Solved | High | Geneva Franey | — | Eula McKenzie | refundshippinginfluencer | 19h | ●Responded | 1/5 | — | — | Jun 11, 2025 | - | |
| 43444742 | Question about product ingredients | Solved | Normal | Geneva Franey | — |  Mr. Lonie Hudson | shade-match | 7h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | |
| 57602530 | Missing items in shipment | Solved | Normal | Geneva Franey | — |  Oscar O'Hara | bopisreturns | 6h | ○Sent, no reply | — | — | — | May 23, 2025 | - |