Dr. Nona Willms
douglas.okuneva@gmail.com
Showing 1 - 7 of 7
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Refund came through but was 30 dollars short and no one can explain why. | 53371697Loyalty points not posting | Dr. Nona Willms |  Kaela Friesen | Jan 22, 2026, 4:47 PM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 70573923Order arrived damaged | Dr. Nona Willms |  Yazmin Jast | Sep 30, 2025, 4:47 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 89578222Shipping cost question | Dr. Nona Willms |  Dr. Mandy McLaughlin | Aug 16, 2025, 2:10 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 68811200Birthday gift not received | Dr. Nona Willms |  Vilma Gusikowski | Jul 22, 2025, 7:27 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 11315856Discount code not working | Dr. Nona Willms | Dr. Mandy McLaughlin | Jul 19, 2025, 12:44 PM |
| 4/5 | Pretty smooth. One step required a follow-up email. | 88147718Price match request | Dr. Nona Willms |  Darryl Jacobi | Jul 13, 2025, 1:41 PM |
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 81745292Cancel order request | Dr. Nona Willms | Yazmin Jast | May 31, 2025, 4:04 AM |