Dr. Nona Willms
douglas.okuneva@gmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 48088560 | Price match request | Solved | Low | Dr. Nona Willms | — |  Julie Hodkiewicz | Phone | gift-card | 20h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - |
| 71698751 | App login problem | Solved | Normal | Dr. Nona Willms | — |  Faith Hilll | Social | refunddamaged | 3h | ⊘Not fired | — | — | — | Feb 27, 2026 | - |
| 52827562 | Insider tier issue | Solved | Normal | Dr. Nona Willms | — |  Mr. Lonie Hudson | Social | — | 5h | ⊘Not fired | — | — | — | Feb 23, 2026 | - |
| 18793486 | Return after 30-day window | Pending | High | Dr. Nona Willms | — |  Darryl Jacobi | Chat | returns | - | —Skipped | — | — | — | Feb 17, 2026 | - |
| 29322549 | Gift card balance question | Solved | Normal | Dr. Nona Willms | — |  Miss Amber Hintz Sr. | refundshippingshade-match | 2d 12h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 99577526 | Wrong shade sent | Solved | Normal | Dr. Nona Willms | — |  Tommy Kuvalis | influencergift-cardwholesale | 14h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - | |
| 21511215 | Shipping cost question | Solved | Normal | Dr. Nona Willms | — |  Lily Raynor | bopis | 1h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 53371697 | Loyalty points not posting | Solved | Normal | Dr. Nona Willms | — |  Kaela Friesen | Chat | appshade-matchsamples | 4h | ●Responded | 2/5 | — | — | Jan 21, 2026 | - |
| 28534876 | Store experience feedback | Solved | High | Dr. Nona Willms | — |  Yazmin Jast | Social | samples | 16h | ⊘Not fired | — | — | — | Jan 10, 2026 | - |
| 72265998 | Restock alert for backorder | Pending | Normal | Dr. Nona Willms | — |  Garth Dooley | Chat | samples | - | —Skipped | — | — | — | Jan 7, 2026 | - |
| 08926326 | Address change after shipping | Solved | Normal | Dr. Nona Willms | — |  Mr. Eliza Gerhold IV | — | 2h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - | |
| 79318282 | BOPIS pickup not ready | Closed | Normal | Dr. Nona Willms | — | Miss Amber Hintz Sr. | Social | fragrance | 4h | ⊘Not fired | — | — | — | Dec 18, 2025 | Dec 22, 2025 |
| 48165215 | BOPIS pickup not ready | Solved | Normal | Dr. Nona Willms | — |  Oscar O'Hara | Chat | wholesaledamaged | 7h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - |
| 49111310 | Allergic reaction concern | Solved | Normal | Dr. Nona Willms | — | Yazmin Jast | — | 19h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 20223353 | Birthday gift not received | Solved | Low | Dr. Nona Willms | — | Lily Raynor | wholesaleshipping | 1h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - | |
| 05126808 | BOPIS order cancelled at store | Solved | Normal | Dr. Nona Willms | — | Kaela Friesen | loyaltybopisinfluencer | 1d | ○Sent, no reply | — | — | — | Nov 22, 2025 | - | |
| 10071389 | Missing samples in order | Solved | Normal | Dr. Nona Willms | — | Lily Raynor | bopisvip | 1h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 84639093 | App login problem | Solved | Normal | Dr. Nona Willms | — | Lily Raynor | appwholesale | 2h | ⊘Not fired | — | — | — | Nov 12, 2025 | - | |
| 77778502 | Pro discount enrollment | Open | Urgent | Dr. Nona Willms | — |  Kip Schroeder IV | — | - | —Skipped | — | — | — | Oct 17, 2025 | - | |
| 57290873 | Insider tier issue | Solved | Normal | Dr. Nona Willms | — |  Chaz Renner | gift-cardreturnsrefund | 17h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - | |
| 44601248 | Cancel subscription / Auto-replenish | Closed | Low | Dr. Nona Willms | — | Miss Amber Hintz Sr. | shade-match | 2h | ○Sent, no reply | — | — | — | Oct 6, 2025 | Oct 8, 2025 | |
| 06442674 | Gift card balance question | Solved | Normal | Dr. Nona Willms | — | Mr. Lonie Hudson | refundfragranceloyalty | 21h | ○Sent, no reply | — | — | — | Sep 29, 2025 | - | |
| 70573923 | Order arrived damaged | Solved | Low | Dr. Nona Willms | — | Yazmin Jast | returnsgift-card | 17h | ●Responded | 1/5 | — | — | Sep 28, 2025 | - | |
| 59795850 | App crashes at checkout | Closed | Low | Dr. Nona Willms | — | Mr. Eliza Gerhold IV | Chat | shade-match | 1h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 12, 2025 |
| 89578222 | Shipping cost question | Solved | Normal | Dr. Nona Willms | — |  Dr. Mandy McLaughlin | wholesale | 2h | ●Responded | 5/5 | — | — | Aug 15, 2025 | - | |
| 83623119 | Missing samples in order | Closed | Normal | Dr. Nona Willms | — |  Jacklyn Dare | Chat | loyaltyapp | 1h | ⊘Not fired | — | — | — | Jul 29, 2025 | Aug 4, 2025 |
| 84188642 | Wrong shade sent | Solved | Normal | Dr. Nona Willms | — | Yazmin Jast | bopisshipping | 4d 19h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 68811200 | Birthday gift not received | Closed | Normal | Dr. Nona Willms | — |  Vilma Gusikowski | damaged | 2h | ●Responded | 10/11 | — | — | Jul 20, 2025 | Jul 27, 2025 | |
| 75238844 | Return after 30-day window | Pending | Low | Dr. Nona Willms | — | Lily Raynor | Chat | — | - | —Skipped | — | — | — | Jul 19, 2025 | - |
| 11315856 | Discount code not working | Solved | Low | Dr. Nona Willms | — | Dr. Mandy McLaughlin | Chat | fragrance | 12h | ●Responded | 5/5 | — | — | Jul 17, 2025 | - |
| 88147718 | Price match request | Solved | High | Dr. Nona Willms | — | Darryl Jacobi | Phone | refundinfluencer | 1h | ●Responded | 4/5 | — | — | Jul 11, 2025 | - |
| 50647924 | Missing samples in order | Closed | Normal | Dr. Nona Willms | — | Oscar O'Hara | — | 1h | ○Sent, no reply | — | — | — | Jun 28, 2025 | Jul 5, 2025 | |
| 45686917 | App login problem | Closed | Normal | Dr. Nona Willms | — |  Mr. Skyla Trantow | Chat | refundvipapp | 17h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 14, 2025 |
| 56592990 | Restock alert for backorder | Solved | Low | Dr. Nona Willms | — |  Mr. Cade Senger | gift-card | 19h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - | |
| 97582749 | Wrong shade sent | Solved | Normal | Dr. Nona Willms | — | Mr. Lonie Hudson | app | 14h | ○Sent, no reply | — | — | — | Jun 2, 2025 | - | |
| 81745292 | Cancel order request | Closed | Normal | Dr. Nona Willms | — | Yazmin Jast | vip | 4h | ●Responded | 5/5 | — | — | May 29, 2025 | May 30, 2025 | |
| 45139277 | Refund not received | Solved | Normal | Dr. Nona Willms | — | Mr. Cade Senger | — | 1d | ⊘Not fired | — | — | — | May 24, 2025 | - |