Sara Feest
terry54@yahoo.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 15145375Price match request | May 18, 2026, 2:33 AM | ||
| 1/11 | Had a terrible refund experience. Would steer friends elsewhere. | 60959486Cancel order request | May 13, 2026, 12:51 AM | ||
| 3/5 | Onboarding was fine. Not memorable in either direction. | 70671945Shipping cost question | Apr 29, 2026, 11:27 AM | ||
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 37499938Address change after shipping | Mar 23, 2026, 11:40 PM | ||
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 67438426Loyalty points not posting | Feb 1, 2026, 6:34 AM | ||
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 07969813Missing samples in order | Jan 20, 2026, 12:57 PM | ||
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 16185535Lost package follow-up | Jan 6, 2026, 5:34 PM | ||
| 1/5 | Closed my ticket as resolved when nothing was resolved. | 42649069Influencer code not working | Oct 12, 2025, 10:17 PM | ||
| 3/5 | Onboarding was fine. Not memorable in either direction. | 52926511Wholesale order question | Sep 27, 2025, 9:35 AM | ||
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 29688469Missing items in shipment | Jun 20, 2025, 6:04 PM | ||
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 76489136Price match request | Jun 1, 2025, 3:26 AM |