Tasha Yundt
freddie_harris16@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 98522627Address change after shipping | Jan 17, 2026, 7:30 PM | ||
| 10/11 | Big fan. Their customer service has saved me more than once. | 40546709App login problem | Dec 18, 2025, 10:44 PM | ||
| 1/11 | Quality of CS team has dropped. Used to be great. | 17344317Restock alert for backorder | Nov 29, 2025, 3:19 PM | ||
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 63527666Loyalty points not posting | Nov 24, 2025, 8:31 AM | ||
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 10568832Return after 30-day window | Nov 12, 2025, 5:42 PM | ||
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 35615612Cancel order request | Nov 9, 2025, 9:30 PM | ||
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 58340740Influencer code not working | Nov 2, 2025, 12:02 PM | ||
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 20303904Cancel order request | Oct 2, 2025, 6:43 PM | ||
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 35812044Refund not received | Sep 3, 2025, 3:12 AM | ||
| 7/11 | It's fine. Nothing makes me actively recommend it though. | 93538946Insider tier issue | Jul 13, 2025, 12:10 AM | ||
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 20975703Allergic reaction concern | Jul 6, 2025, 12:14 AM |