Heidi Schimmel
bella_pagac33@yahoo.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Signup was straightforward. The quiz didn't really match me. | 34418836Wholesale order question | Heidi Schimmel |  Oscar O'Hara | May 8, 2026, 12:41 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 61936140Store experience feedback | Heidi Schimmel |  Mr. Cade Senger | Mar 21, 2026, 12:09 PM |
| 2/5 | Took a manual override from a manager just to refund a clearly broken product. | 29423853BOPIS pickup not ready | Heidi Schimmel |  Mr. Skyla Trantow | Jan 27, 2026, 2:41 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 01620111Question about product ingredients | Heidi Schimmel |  Katrina Johns | Dec 6, 2025, 2:58 AM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 60924934Cancel order request | Heidi Schimmel | Mr. Cade Senger | Nov 5, 2025, 7:20 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 36595313Address change after shipping | Heidi Schimmel |  Tommy Kuvalis | Aug 9, 2025, 1:48 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 41881619App crashes at checkout | Heidi Schimmel |  Mr. Eliza Gerhold IV | Aug 3, 2025, 8:26 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 80608499Where is my order? | Heidi Schimmel |  Ignatius Cummerata | Jul 14, 2025, 3:30 AM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 00869464Lost package follow-up | Heidi Schimmel | Ignatius Cummerata | Jun 25, 2025, 2:13 AM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 60616742BOPIS order cancelled at store | Heidi Schimmel | Oscar O'Hara | Jun 21, 2025, 6:31 AM |