Heidi Schimmel
bella_pagac33@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 34418836 | Wholesale order question | Solved | Normal | Heidi Schimmel | — |  Oscar O'Hara | appshade-match | 7h | ●Responded | 3/5 | — | — | May 7, 2026 | - | |
| 78416685 | Gift card balance question | Closed | Normal | Heidi Schimmel | — |  Garth Dooley | refundapp | 6d 8h | ○Sent, no reply | — | — | — | Apr 21, 2026 | May 4, 2026 | |
| 48606164 | Return after 30-day window | Solved | Low | Heidi Schimmel | — |  Mr. Cade Senger | Chat | appshipping | 1d 18h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - |
| 74504353 | Store experience feedback | Solved | High | Heidi Schimmel | — |  Katrina Johns | Phone | fragrancegift-card | 17h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - |
| 61936140 | Store experience feedback | Solved | Normal | Heidi Schimmel | — | Mr. Cade Senger | samplesrefundshipping | 6h | ●Responded | 3/5 | — | — | Mar 20, 2026 | - | |
| 58986665 | Restock alert for backorder | Closed | Urgent | Heidi Schimmel | — |  Kip Schroeder IV | shippingshade-match | 12h | ○Sent, no reply | — | — | — | Mar 9, 2026 | Mar 11, 2026 | |
| 69823048 | Where is my order? | Solved | Low | Heidi Schimmel | — |  Darryl Jacobi | refundbopisshipping | 4h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 16920712 | App login problem | Pending | Normal | Heidi Schimmel | — |  Chaz Renner | damaged | - | —Skipped | — | — | — | Feb 21, 2026 | - | |
| 20278124 | Store experience feedback | Solved | Low | Heidi Schimmel | — |  Julie Hodkiewicz | gift-card | 2h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - | |
| 65430004 | BOPIS order cancelled at store | Solved | Low | Heidi Schimmel | — |  Mr. Lonie Hudson | bopis | 22h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |
| 29423853 | BOPIS pickup not ready | Solved | Normal | Heidi Schimmel | — |  Mr. Skyla Trantow | appbopisvip | 1d 17h | ●Responded | 2/5 | — | — | Jan 23, 2026 | - | |
| 70408109 | Influencer code not working | Solved | Normal | Heidi Schimmel | — | Katrina Johns | — | 1h | ⊘Not fired | — | — | — | Jan 23, 2026 | - | |
| 52672456 | Refund not received | Pending | Low | Heidi Schimmel | — |  Jacklyn Dare | — | - | —Skipped | — | — | — | Jan 9, 2026 | - | |
| 85667788 | Shipping cost question | Open | Normal | Heidi Schimmel | — |  Kaela Friesen | samplesfragrancedamaged | - | —Skipped | — | — | — | Jan 6, 2026 | - | |
| 18405078 | Question about product ingredients | Closed | Normal | Heidi Schimmel | — |  Steve O'Conner | shade-matchreturns | 9h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 5, 2026 | |
| 74156625 | BOPIS pickup not ready | Solved | Normal | Heidi Schimmel | — |  Vilma Gusikowski | — | 1d 5h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - | |
| 84248188 | Foundation match help | Solved | Normal | Heidi Schimmel | — | Chaz Renner | Phone | wholesalegift-cardloyalty | 1h | ○Sent, no reply | — | — | — | Dec 6, 2025 | - |
| 01620111 | Question about product ingredients | Closed | Normal | Heidi Schimmel | — | Katrina Johns | shippingvip | 15h | ●Responded | 5/5 | — | — | Dec 4, 2025 | Dec 12, 2025 | |
| 88267450 | Question about product ingredients | Open | Normal | Heidi Schimmel | — |  Faith Hilll | shippingfragrance | - | —Skipped | — | — | — | Nov 30, 2025 | - | |
| 30723915 | Cancel order request | Solved | High | Heidi Schimmel | — | Kip Schroeder IV | Chat | influencervip | 6h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - |
| 75138653 | Cancel order request | Solved | Normal | Heidi Schimmel | — | Kip Schroeder IV | — | 6h | ○Sent, no reply | — | — | — | Nov 9, 2025 | - | |
| 60924934 | Cancel order request | Solved | Low | Heidi Schimmel | — | Mr. Cade Senger | Phone | influencerreturns | 6h | ●Responded | 5/5 | — | — | Nov 4, 2025 | - |
| 86506409 | Order arrived damaged | Solved | Normal | Heidi Schimmel | — | Jacklyn Dare | vipbopis | 3h | ○Sent, no reply | — | — | — | Nov 1, 2025 | - | |
| 39339114 | Item authenticity concern | Closed | Low | Heidi Schimmel | — | Oscar O'Hara | Phone | app | 2h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 3, 2025 |
| 38987164 | Question about product ingredients | Solved | Normal | Heidi Schimmel | — |  Eula McKenzie | loyaltywholesalesamples | 5h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - | |
| 74420831 | Where is my order? | Pending | Low | Heidi Schimmel | — |  Yazmin Jast | Chat | — | - | —Skipped | — | — | — | Oct 10, 2025 | - |
| 64848405 | Price match request | Solved | High | Heidi Schimmel | — |  Mr. Eliza Gerhold IV | wholesaleshade-matchapp | 3h | ○Sent, no reply | — | — | — | Oct 6, 2025 | - | |
| 60585134 | Question about product ingredients | Closed | Normal | Heidi Schimmel | — | Mr. Lonie Hudson | Chat | vipinfluencerwholesale | 3h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 3, 2025 |
| 33995635 | Return after 30-day window | Solved | Normal | Heidi Schimmel | — |  Lily Raynor | Chat | loyalty | 6h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 09238000 | BOPIS pickup not ready | Solved | Normal | Heidi Schimmel | — | Mr. Lonie Hudson | Social | bopis | 13h | ⊘Not fired | — | — | — | Sep 25, 2025 | - |
| 30962542 | Discount code not working | Solved | Normal | Heidi Schimmel | — | Vilma Gusikowski | gift-card | 9d 4h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - | |
| 69571511 | Insider tier issue | Solved | Low | Heidi Schimmel | — | Julie Hodkiewicz | Chat | loyaltybopis | 6h | ○Sent, no reply | — | — | — | Sep 7, 2025 | - |
| 64682614 | Price match request | Solved | Normal | Heidi Schimmel | — | Julie Hodkiewicz | samplesfragrance | 2h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |
| 29388556 | Missing items in shipment | Solved | Normal | Heidi Schimmel | — |  Leonard Waters-Howell | Social | vipwholesale | 2d 21h | ⊘Not fired | — | — | — | Aug 15, 2025 | - |
| 02343308 | Shipping cost question | Closed | Normal | Heidi Schimmel | — |  Miss Amber Hintz Sr. | — | 7h | ○Sent, no reply | — | — | — | Aug 14, 2025 | Aug 15, 2025 | |
| 36595313 | Address change after shipping | Solved | Normal | Heidi Schimmel | — |  Tommy Kuvalis | — | 5h | ●Responded | 5/5 | — | — | Aug 7, 2025 | - | |
| 78662625 | Loyalty points not posting | Solved | Normal | Heidi Schimmel | — | Chaz Renner | — | 6h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - | |
| 41881619 | App crashes at checkout | Solved | Normal | Heidi Schimmel | — | Mr. Eliza Gerhold IV | damaged | 19h | ●Responded | 5/5 | — | — | Jul 31, 2025 | - | |
| 52924646 | Shipping cost question | Pending | High | Heidi Schimmel | — | Mr. Lonie Hudson | Chat | wholesale | - | —Skipped | — | — | — | Jul 18, 2025 | - |
| 95502190 | Discount code not working | Closed | Normal | Heidi Schimmel | — | Lily Raynor | bopisgift-cardinfluencer | 1h | ○Sent, no reply | — | — | — | Jul 17, 2025 | Jul 20, 2025 | |
| 80608499 | Where is my order? | Solved | Normal | Heidi Schimmel | — |  Ignatius Cummerata | Phone | wholesale | 2d 10h | ●Responded | 4/5 | — | — | Jul 10, 2025 | - |
| 73335804 | Price match request | Closed | Normal | Heidi Schimmel | — |  Amely Pacocha | app | 2d 22h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 12, 2025 | |
| 69028427 | Item authenticity concern | Solved | High | Heidi Schimmel | — | Mr. Lonie Hudson | Chat | damaged | 6h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - |
| 00869464 | Lost package follow-up | Solved | Normal | Heidi Schimmel | — | Ignatius Cummerata | Chat | loyalty | 4h | ●Responded | 4/5 | — | — | Jun 23, 2025 | - |
| 65395029 | Question about product ingredients | Closed | Normal | Heidi Schimmel | — | Julie Hodkiewicz | Chat | — | 5h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jun 23, 2025 |
| 08200319 | App login problem | Closed | Normal | Heidi Schimmel | — | Katrina Johns | — | 10h | ○Sent, no reply | — | — | — | Jun 19, 2025 | Jun 27, 2025 | |
| 60616742 | BOPIS order cancelled at store | Solved | Normal | Heidi Schimmel | — | Oscar O'Hara | — | 19h | ●Responded | 4/5 | — | — | Jun 19, 2025 | - | |
| 84077540 | Item authenticity concern | Closed | High | Heidi Schimmel | — | Mr. Eliza Gerhold IV | Chat | damaged | 1h | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 11, 2025 |
| 19226477 | Gift card balance question | Closed | Normal | Heidi Schimmel | — | Katrina Johns | Social | app | 1h | ⊘Not fired | — | — | — | Jun 3, 2025 | Jun 9, 2025 |
| 54340677 | Birthday gift not received | Solved | Normal | Heidi Schimmel | — | Mr. Skyla Trantow | Social | damagedloyalty | 6h | ⊘Not fired | — | — | — | Jun 2, 2025 | - |