Evangeline Pollich-Conn
lulu.abernathy86@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 90651859Return after 30-day window | Evangeline Pollich-Conn |  Ignatius Cummerata | May 8, 2026, 11:56 AM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 02117511Order arrived damaged | Evangeline Pollich-Conn |  Tommy Kuvalis | May 5, 2026, 10:11 AM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 18164790Shipping cost question | Evangeline Pollich-Conn |  Garth Dooley | Jan 2, 2026, 4:30 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 59411786Wrong shade sent | Evangeline Pollich-Conn | Ignatius Cummerata | Jan 2, 2026, 1:55 AM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 87547646Order arrived damaged | Evangeline Pollich-Conn |  Vilma Gusikowski | Nov 29, 2025, 4:56 PM |
| 1/5 | Worst customer service I've dealt with. Refund denied with no explanation. | 57857751Shipping cost question | Evangeline Pollich-Conn | Garth Dooley | Nov 28, 2025, 11:31 PM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 45428490Cancel subscription / Auto-replenish | Evangeline Pollich-Conn |  Amely Pacocha | Nov 18, 2025, 9:11 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 12587081Restock alert for backorder | Evangeline Pollich-Conn |  Mr. Skyla Trantow | Sep 28, 2025, 5:00 AM |
| 2/5 | Return process was a nightmare. Wrong label, then no label, then store credit instead of refund. | 86819897Missing samples in order | Evangeline Pollich-Conn | Vilma Gusikowski | Sep 23, 2025, 3:02 AM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 73290314Foundation match help | Evangeline Pollich-Conn |  Kaela Friesen | Aug 26, 2025, 1:08 AM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 65291931Address change after shipping | Evangeline Pollich-Conn | Kaela Friesen | Jun 14, 2025, 3:34 PM |