Ronald Connelly
hanna_kling43@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 02773131Item authenticity concern | Ronald Connelly |  Garth Dooley | May 23, 2026, 9:02 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 99579066Pro discount enrollment | Ronald Connelly |  Mr. Lonie Hudson | Apr 4, 2026, 7:08 AM |
| 2/5 | Took three tries to get signed up. Confusing flow. | 10170831Lost package follow-up | Ronald Connelly |  Julie Hodkiewicz | Mar 21, 2026, 12:15 AM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 06495509Allergic reaction concern | Ronald Connelly |  Mr. Skyla Trantow | Mar 1, 2026, 1:41 PM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 24906229Price match request | Ronald Connelly |  Leonard Waters-Howell | Nov 20, 2025, 2:35 PM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 48670384Address change after shipping | Ronald Connelly |  Ignatius Cummerata | Oct 10, 2025, 5:54 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 91834224Question about product ingredients | Ronald Connelly |  Amely Pacocha | Aug 31, 2025, 8:18 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 46602647Missing items in shipment | Ronald Connelly |  Tommy Kuvalis | Jul 26, 2025, 10:51 AM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 14249667Missing samples in order | Ronald Connelly | Mr. Skyla Trantow | Jun 25, 2025, 10:54 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 87962898Discount code not working | Ronald Connelly | Tommy Kuvalis | Jun 5, 2025, 4:58 AM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 74423629Price match request | Ronald Connelly |  Darryl Jacobi | May 31, 2025, 7:20 AM |