Leona Kassulke
sven11@yahoo.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 09598005Where is my order? | Leona Kassulke |  Katrina Johns | May 23, 2026, 9:25 AM |
| 4/11 | Won't recommend until the basics are fixed. | 57668439Return after 30-day window | Leona Kassulke |  Yazmin Jast | May 18, 2026, 7:55 PM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 34671738Restock alert for backorder | Leona Kassulke |  Chaz Renner | Apr 29, 2026, 4:12 PM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 36867365BOPIS order cancelled at store | Leona Kassulke | Chaz Renner | Jan 15, 2026, 6:17 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 04420063Lost package follow-up | Leona Kassulke |  Vilma Gusikowski | Dec 18, 2025, 2:40 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 19488252Pro discount enrollment | Leona Kassulke |  Jacklyn Dare | Oct 17, 2025, 5:33 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 46823998Price match request | Leona Kassulke |  Leonard Waters-Howell | Oct 9, 2025, 8:45 PM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 05064388Refund not received | Leona Kassulke |  Amely Pacocha | Sep 7, 2025, 9:59 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 64004941Gift card balance question | Leona Kassulke |  Mr. Cade Senger | Sep 5, 2025, 12:47 AM |
| 10/11 | The selection, the service, the app — all top tier. | 25651484Missing samples in order | Leona Kassulke | Mr. Cade Senger | Jun 30, 2025, 10:28 PM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 30578690Wrong shade sent | Leona Kassulke |  Garth Dooley | Jun 13, 2025, 3:08 AM |